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Sustainability in Service Operations

Author

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  • Frank Wolf

    (Nova Southeastern University, USA)

  • Bahaudin G. Mujtaba

    (Nova Southeastern University, USA)

Abstract

This paper aims to set the stage for the development of an index that measures progress towards sustainability in the service sector. A review of the academic literature reveals history and theories on the subject, while a look at the trade literature describes what is happening in each of 13 different service sector industries. A framework for the development of a sustainability index for a commercial enterprise is developed. This framework is aligned with triple bottom line corporate reporting, and measures progress towards sustainability in terms of profit, people, and planet on the principle of continuous improvement.

Suggested Citation

  • Frank Wolf & Bahaudin G. Mujtaba, 2011. "Sustainability in Service Operations," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 3(1), pages 1-20, January.
    • Handle: RePEc:igg:jisss0:v:3:y:2011:i:1:p:1-20
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jisss.2011010101
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    Cited by:

    1. Bahaudin G Mujtaba, 2019. "Leadership Orientation of Afghan and Japanese Respondents: A Study of “Guzaara†or Getting Along in Asia," Information Management and Business Review, AMH International, vol. 11(1), pages 24-39.
    2. Muhammet Deveci & Fatih Canıtez, 2018. "Adapting EFQM Excellence Model for Public Transport Operators: A Case of IETT, Istanbul's Public Bus Operator," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 6(2), pages 211-226, September.

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