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Simulation Method to Improve Hospital Service Quality

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  • Shamsuddin Ahmed

    (School of Business, Narsee Monjee Institute of Management Studies, Maharashtra, India)

Abstract

This article presents the results of a simulation model designed to reduce patient waiting time in the emergency department of a hospital in the United Arab Emirates. The process-oriented simulation model shows how the resources in the hospital are inter-related. The model depicts the hospital operating system and its performance and management issues with regards to allocation of human and material resources. Based on results of the simulation, optimized response surfaces are developed to explain patient waiting time and the total time a patient spends in the hospital for treatment. Results of the study can be used by hospital management to reduce patient waiting time and improve service quality by using a mix of operational strategies and resource allocations.

Suggested Citation

  • Shamsuddin Ahmed, 2014. "Simulation Method to Improve Hospital Service Quality," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 6(3), pages 96-117, July.
    • Handle: RePEc:igg:jisss0:v:6:y:2014:i:3:p:96-117
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