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Managing Intellectual Capital in Non-Profit Elderly Care Organizations

Author

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  • Virpi Sillanpää

    (Department of Business Information Management and Logistics, Tampere University of Technology, Tampere, Finland)

  • Harri Laihonen

    (Department of Business Information Management and Logistics, Tampere University of Technology, Tampere, Finland)

Abstract

The management of intellectual capital (IC) is considered as a highly promising approach for non-profit organizations (NPO). However, lack of in-depth understanding about the issue and practical tools to support management persists. IC research in the case of NPO’s is still rather generic and conceptual. This paper makes a contribution by describing the practices of IC management in this particular context. The paper describes one possible approach to recognize the key intangibles of non-profit organizations. This approach was applied in three case organizations in order to illustrate the significance of IC from the viewpoint of value creation in services. More generally, the paper illustrates first, the necessity to concretize the strategic perspectives of IC management and second, the need for measurement tools that enable the monitoring of IC.

Suggested Citation

  • Virpi Sillanpää & Harri Laihonen, 2012. "Managing Intellectual Capital in Non-Profit Elderly Care Organizations," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 4(4), pages 74-87, October.
    • Handle: RePEc:igg:jisss0:v:4:y:2012:i:4:p:74-87
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    Cited by:

    1. Nur Hayati Binti Ab Samad & Noreena Md Yusoff & Rina Fadhilah Ismail, 2019. "Effectiveness of Social Enterprise in Managing Intellectual Capital," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 10(3), pages 280-290, May.

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