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Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase

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  • Biswadip Ghosh

    (Metropolitan State College of Denver, Denver, CO, USA)

  • Tom Yoon

    (Metropolitan State College of Denver, Denver, CO, USA)

  • Janos Fustos

    (Metropolitan State College of Denver, Denver, CO, USA)

Abstract

Enterprise Resource Planning (ERP) systems, such as SAP, feature a rich set of integrated business applications. However, to maximize the long term benefits from ERP implementations, organizations need to careful manage the post-implementation phase and focus on supporting end users to achieve better fit between their business processes and the ERP system features. This study develops a research model based on the resource-based view (RBV) of the firm and finds support for a positive and complementary relationship between continuous training resources, functional fit capability and business process success. An increase in continuous training resources increases the functional fit capability for the organization and is seen to improve business process success. The results support the need to focus on continuous end user training throughout the post implementation phase as a key contributor to ERP systems success for any organization.

Suggested Citation

  • Biswadip Ghosh & Tom Yoon & Janos Fustos, 2013. "Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 5(2), pages 30-45, April.
    • Handle: RePEc:igg:jisss0:v:5:y:2013:i:2:p:30-45
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