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Enterprise Resource Planning Systems in Healthcare: A Qualitative Review

Author

Listed:
  • Elina Kontio

    (University of Turku, Turku, Finland)

  • Heljä Lundgrén-Laine

    (University of Turku, Turku, Finland)

  • Juha Kontio

    (Turku University of Applied Sciences, Turku, Finland)

  • Heikki Korvenranta

    (Turku University Hospital, Turku, Finland)

  • Sanna Salanterä

    (University of Turku, Turku, Finland)

Abstract

The aim of this article is to present an analysis of literature on the views, experiences and challenges of enterprise resource planning systems in healthcare. At the moment there is very limited systematic evidence on the role of these systems in healthcare. The PudMed, Emerald, CSA Engineering Research Database, ScienceDirect, ISI Web of Knowledge and Cinahl databases were searched, covering the period from January 2000 to April 2009. Studies were included if they concerned enterprise resource planning systems integrated into healthcare. The selected studies were analyzed with the thematic synthesis technique. The 135 articles were analyzed on the basis of the titles, abstracts, and full texts. At every phase, a number of articles were rejected for not meeting the inclusion criteria, and finally, 9 articles were accepted for deeper analysis. Three areas of views and experiences were identified from the reviewed studies. Furthermore, two challenge classes were identified when implementing enterprise resource planning systems.

Suggested Citation

  • Elina Kontio & Heljä Lundgrén-Laine & Juha Kontio & Heikki Korvenranta & Sanna Salanterä, 2014. "Enterprise Resource Planning Systems in Healthcare: A Qualitative Review," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 6(2), pages 36-50, April.
    • Handle: RePEc:igg:jisss0:v:6:y:2014:i:2:p:36-50
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