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Service Platform Development: Comparison of Two E-Services Platforms

Author

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  • Tugrul Daim

    (Portland State University, USA)

  • Marius Brand

    (Portland State University, USA)

  • Linda Lin

    (Portland State University, USA)

Abstract

Platform concepts have been around for about a decade now. While their focus was on the manufacturing industry in the beginnings, interest has shifted to services – and Internet-based services in particular. This paper provides an overview of popular product platform concepts, a new view upon services in the light of the Internet, and links platforms to Internet-based services. Two companies with a tremendous platform potential, Google and EBay, are introduced and analyzed with respect to their usage of the product platform concept. After a brief discussion of the results, two product offerings of both Google and EBay are compared to give a practical example.

Suggested Citation

  • Tugrul Daim & Marius Brand & Linda Lin, 2011. "Service Platform Development: Comparison of Two E-Services Platforms," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 3(2), pages 57-75, April.
    • Handle: RePEc:igg:jisss0:v:3:y:2011:i:2:p:57-75
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    Cited by:

    1. Lin, Yong & Chen, Anlan & Yin, Yanhai & Li, Qing & Zhu, Qiaoni & Luo, Jing, 2021. "A framework for sustainable management of the platform service supply chain: An empirical study of the logistics sector in China," International Journal of Production Economics, Elsevier, vol. 235(C).

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