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A Respecification and Extension of the DeLone and McLean Model of IS Success
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- Shin, Bongsik & Lee, Sanghoon & Lee, Ho Geun, 2016. "Examining an extended duality perspective regarding success conditions of IT service," International Journal of Information Management, Elsevier, vol. 36(2), pages 226-239.
- Bernard Fallery & Roxana Ologeanu-Taddei & Sylvie Gerbaix, 2010. "Acceptance and Appropriation of Videoconferencing for E-training: an Empirical Investigation," Post-Print hal-00773583, HAL.
- Charles Nana Kwengwa & Arsalan Mujahid Ghouri & Nek Kamal Yeop Yunus & Habu Bah-Yaye Adamu, 2012. "Impact of Social Networking Websites on Generation Y: Emperical Findings from Selengor, Malaysia," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 3(1), pages 31-37, January.
- Sunil Meshram & Salma Ahmed, 2019. "Identification & Examination of Critical Success Factor for Projects: A Case Study of Tamil Nadu Geographical Information System (TNGIS)," Metamorphosis: A Journal of Management Research, , vol. 18(2), pages 119-129, December.
- Escobar-Rodríguez, T. & Carvajal-Trujillo, E., 2014. "Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model," Tourism Management, Elsevier, vol. 43(C), pages 70-88.
- Hari Tri Wibowo, 2020. "The effect of e-local tax return usage towards local tax compliance," Journal of Contemporary Accounting, Master in Accounting Program, Faculty of Business & Economics, Universitas Islam Indonesia, Yogyakarta, Indonesia, vol. 2(2), pages 81-96, May.
- Bradley, Joseph, 2008. "Management based critical success factors in the implementation of Enterprise Resource Planning systems," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 175-200.
- Singh, Yashdeep & Suri, Pradeep Kumar, 2022. "An empirical analysis of mobile learning app usage experience," Technology in Society, Elsevier, vol. 68(C).
- Widiastuti Rini & Haryono Bambang Santoso & Said Abdullah, 2019. "Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) ," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 10(3), pages 111-132, December.
- Corlane Barclay, 2008. "Towards an integrated measurement of IS project performance: The project performance scorecard," Information Systems Frontiers, Springer, vol. 10(3), pages 331-345, July.
- Gjoko Stamenkov, 2023. "Recommendations for improving research quality: relationships among constructs, verbs in hypotheses, theoretical perspectives, and triangulation," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 2923-2946, June.
- Bitrián, Paula & Buil, Isabel & Catalán, Sara & Merli, Dominik, 2024. "Gamification in workforce training: Improving employees’ self-efficacy and information security and data protection behaviours," Journal of Business Research, Elsevier, vol. 179(C).
- Floropoulos, Jordan & Spathis, Charalambos & Halvatzis, Dimitrios & Tsipouridou, Maria, 2010. "Measuring the success of the Greek Taxation Information System," International Journal of Information Management, Elsevier, vol. 30(1), pages 47-56.
- Kamilah Kamaludin & Kamil Zaki Kamaludin, 2017. "User Acceptance of the Human Resource Information System: A Study of a Private Hospital in Malaysia," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 207-217.
- Kayode Odusanya & Olu Aluko & Banita Lal, 2022. "Building Consumers’ Trust in Electronic Retail Platforms in the Sub-Saharan Context: an exploratory study on Drivers and Impact on Continuance Intention," Information Systems Frontiers, Springer, vol. 24(2), pages 377-391, April.
- Udo, Godwin J. & Bagchi, Kallol K. & Kirs, Peeter J., 2010. "An assessment of customers’ e-service quality perception, satisfaction and intention," International Journal of Information Management, Elsevier, vol. 30(6), pages 481-492.
- Stockdale, Rosemary & Standing, Craig, 2006. "An interpretive approach to evaluating information systems: A content, context, process framework," European Journal of Operational Research, Elsevier, vol. 173(3), pages 1090-1102, September.
- Tsung Teng Chen, 2012. "The development and empirical study of a literature review aiding system," Scientometrics, Springer;Akadémiai Kiadó, vol. 92(1), pages 105-116, July.
- Paul Luc, 2004. "Utilisation Des Tic Et Capacites Concurrentielles : Proposition D'Un Modele De Recherche Empirique," Post-Print halshs-00150813, HAL.
- Andrew Burton-Jones & Camille Grange, 2013. "From Use to Effective Use: A Representation Theory Perspective," Information Systems Research, INFORMS, vol. 24(3), pages 632-658, September.
- Bonsón Ponte, Enrique & Carvajal-Trujillo, Elena & Escobar-Rodríguez, Tomás, 2015. "Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents," Tourism Management, Elsevier, vol. 47(C), pages 286-302.
- Abdesamad Zouine & Pierre Fenies, 2014. "The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology," Post-Print hal-01419785, HAL.
- Vu Thi Thanh Binh & Nhat-Minh Tran & Manh-Chien Vu, 2022. "The Effect of Organizational Culture on the Quality of Accounting Information Systems: Evidence From Vietnam," SAGE Open, , vol. 12(3), pages 21582440221, September.
- Martínez-Caro, Eva & Cegarra-Navarro, Juan Gabriel & García-Pérez, Alexeis & Fait, Monica, 2018. "Healthcare service evolution towards the Internet of Things: An end-user perspective," Technological Forecasting and Social Change, Elsevier, vol. 136(C), pages 268-276.
- Yousef A. M. Qasem & Rusli Abdullah & Yusmadi Yah Jusoh & Rodziah Atan & Shahla Asadi, 2021. "Analyzing Continuance of Cloud Computing in Higher Education Institutions: Should We Stay, or Should We Go?," Sustainability, MDPI, vol. 13(9), pages 1-37, April.
- James Mlimbila & Ulingeta O. L. Mbamba, 2018. "The role of information systems usage in enhancing port logistics performance: evidence from the Dar Es Salaam port, Tanzania," Journal of Shipping and Trade, Springer, vol. 3(1), pages 1-20, December.
- Viswanath Venkatesh & Ritu Agarwal, 2006. "Turning Visitors into Customers: A Usability-Centric Perspective on Purchase Behavior in Electronic Channels," Management Science, INFORMS, vol. 52(3), pages 367-382, March.
- Ben Arfi, Wissal & Ben Nasr, Imed & Khvatova, Tatiana & Ben Zaied, Younes, 2021. "Understanding acceptance of eHealthcare by IoT natives and IoT immigrants: An integrated model of UTAUT, perceived risk, and financial cost," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
- King, Stephen F. & Burgess, Thomas F., 2006. "Beyond critical success factors: A dynamic model of enterprise system innovation," International Journal of Information Management, Elsevier, vol. 26(1), pages 59-69.
- Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
- Xixi Li & J. J. Po-An Hsieh & Arun Rai, 2013. "Motivational Differences Across Post-Acceptance Information System Usage Behaviors: An Investigation in the Business Intelligence Systems Context," Information Systems Research, INFORMS, vol. 24(3), pages 659-682, September.
- Andrew Burton-Jones & Detmar W. Straub, 2006. "Reconceptualizing System Usage: An Approach and Empirical Test," Information Systems Research, INFORMS, vol. 17(3), pages 228-246, September.
- Barbara L. Marcolin & Deborah R. Compeau & Malcolm C. Munro & Sid L. Huff, 2000. "Assessing User Competence: Conceptualization and Measurement," Information Systems Research, INFORMS, vol. 11(1), pages 37-60, March.
- Brown, Susan A. & Venkatesh, Viswanath & Kuruzovich, Jason & Massey, Anne P., 2008. "Expectation confirmation: An examination of three competing models," Organizational Behavior and Human Decision Processes, Elsevier, vol. 105(1), pages 52-66, January.
- Nicolas Jullien & Karine Roudaut, 2012.
"Can Open Source projects succeed when the producers are not the users ? Lessons from the data processing field,"
Post-Print
hal-01682500, HAL.
- Nicolas Jullien & Karine Roudaut, 2012. "Can open source projects succeed when the producers are not users? Lessons from the data processing field," Post-Print hal-00737173, HAL.
- Oghuma, Apollos Patricks & Chang, Younghoon & Libaque-Saenz, Christian Fernando & Park, Myeong-Cheol & Rho, Jae Jeung, 2015. "Benefit-confirmation model for post-adoption behavior of mobile instant messaging applications: A comparative analysis of KakaoTalk and Joyn in Korea," Telecommunications Policy, Elsevier, vol. 39(8), pages 658-677.
- Garrison, Gary & Wakefield, Robin L. & Kim, Sanghyun, 2015. "The effects of IT capabilities and delivery model on cloud computing success and firm performance for cloud supported processes and operations," International Journal of Information Management, Elsevier, vol. 35(4), pages 377-393.
- Jani Merikivi & Antti Salovaara & Matti Mäntymäki & Lilong Zhang, 2018. "On the way to understanding binge watching behavior: the over-estimated role of involvement," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(1), pages 111-122, February.
- Xiaomo Liu & G. Alan Wang & Weiguo Fan & Zhongju Zhang, 2020. "Finding Useful Solutions in Online Knowledge Communities: A Theory-Driven Design and Multilevel Analysis," Information Systems Research, INFORMS, vol. 31(3), pages 731-752, September.
- Henri Barki & Ryad Titah & Céline Boffo, 2007. "Information System Use--Related Activity: An Expanded Behavioral Conceptualization of Individual-Level Information System Use," Information Systems Research, INFORMS, vol. 18(2), pages 173-192, June.
- Suk Won Lee & Hye Jin Sung & Hyeon Mo Jeon, 2019. "Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality," Sustainability, MDPI, vol. 11(11), pages 1-15, June.
- Dwiza Riana & Achmad Nizar Hidayanto & Sri Hadianti & Darmawan Napitupulu, 2021. "Integrative Factors of E-Health Laboratory Adoption: A Case of Indonesia," Future Internet, MDPI, vol. 13(2), pages 1-27, January.
- Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
- Michael W. Makokha & Daniel O. Ochieng, 2014. "Assessing the Success of ICT¡¯s from a User Perspective: Case Study of Coffee Research Foundation, Kenya," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 5(4), pages 46-53, November.
- Claudio Vitari & Aurelio Ravarini, 2009. "The Effects Of Communities Of Practice On The Success Of An Expert Recommending Service," Post-Print hal-00463120, HAL.
- Masoner, Michael M. & Lang, Sandra S. & Melcher, Arlyn J., 2011. "A meta-analysis of information system success: A reconsideration of its dimensionality," International Journal of Accounting Information Systems, Elsevier, vol. 12(2), pages 136-141.
- Md. Abdur Rouf & Humaira Begum & Md. Asaduzzaman Babu, 2024. "Customer Trust and Satisfaction: Insights from Mobile Banking Sector in Bangladesh," International Journal of Science and Business, IJSAB International, vol. 34(1), pages 117-131.
- repec:dau:papers:123456789/8263 is not listed on IDEAS
- Lawrence, Michael & Goodwin, Paul & Fildes, Robert, 2002. "Influence of user participation on DSS use and decision accuracy," Omega, Elsevier, vol. 30(5), pages 381-392, October.
- Khire Rushikesh Ulhas & Jung-Yu Lai & Juite Wang, 2016. "Impacts of collaborative IS on software development project success in Indian software firms: a service perspective," Information Systems and e-Business Management, Springer, vol. 14(2), pages 315-336, May.
- Jang, Hyeong Yu & Noh, Mi Jin, 2011. "Customer acceptance of IPTV service quality," International Journal of Information Management, Elsevier, vol. 31(6), pages 582-592.
- Chiu, Candy Lim & Ho, Han-Chiang & Yu, Tiancheng & Liu, Yijun & Mo, Yuwen, 2021. "Exploring information technology success of Augmented Reality Retail Applications in retail food chain," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
- Edgardo Bravo Orellana, 2015. "Automating and Informating: Roles to Examine in Technology’s Impact on Performance," Working Papers 15-17, Centro de Investigación, Universidad del Pacífico.
- Un-Kon Lee, 2017. "International Tourism Advertisements on Social Media: Impact of Argument Quality and Source," Sustainability, MDPI, vol. 9(9), pages 1-18, August.
- Young Mee Shin & Seung Chang Lee & Bongsik Shin & Ho Geun Lee, 2010. "Examining influencing factors of post-adoption usage of mobile internet: Focus on the user perception of supplier-side attributes," Information Systems Frontiers, Springer, vol. 12(5), pages 595-606, November.
- Maël Schnegg & Klaus Möller, 2022. "Strategies for data analytics projects in business performance forecasting: a field study," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 33(2), pages 241-271, June.
- Ali Yuce & Huseyin Arasli & Ali Ozturen & Mustafa Daskin, 2020. "Feeling the Service Product Closer: Triggering Visit Intention via Virtual Reality," Sustainability, MDPI, vol. 12(16), pages 1-17, August.
- Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.
- Bernard Fallery & Sylvie Gerbaix & Roxana Ologeanu-Taddei, 2008. "Videotraining : A Comparison Between "Virtual Class" and "Remote Class"," Post-Print hal-00777886, HAL.
- Yi-Shun Wang & Shin-jeng Lin & Ci-Rong Li & Timmy H. Tseng & Hsien-Ta Li & Jia-Yang Lee, 2018. "Developing and validating a physical product e-tailing systems success model," Information Technology and Management, Springer, vol. 19(4), pages 245-257, December.
- Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
- Kwahk, Kee-Young & Ahn, Hyunchul & Ryu, Young U., 2018. "Understanding mandatory IS use behavior: How outcome expectations affect conative IS use," International Journal of Information Management, Elsevier, vol. 38(1), pages 64-76.
- Sadiq, Shazia & Indulska, Marta, 2017. "Open data: Quality over quantity," International Journal of Information Management, Elsevier, vol. 37(3), pages 150-154.
- Mahmoud Hany M. Dalloul & Zuraeda binti Ibrahim & Sharina Tajul Urus, 2023. "Financial Crises Management in Light of Accounting Information Systems Success: Investigating Direct and Indirect Influences," Sustainability, MDPI, vol. 15(10), pages 1-31, May.
- Moez Bellaaj, 2008. "Technologies De L'Information Et Performance Organisationnelle : Différentes Approches D'Évaluation," Post-Print halshs-00522342, HAL.
- Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
- Ravi Thambusamy & Prashant Palvia, 2020. "U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality," Information Systems Frontiers, Springer, vol. 22(1), pages 91-111, February.
- Roman Tilly & Oliver Posegga & Kai Fischbach & Detlef Schoder, 2017. "Towards a Conceptualization of Data and Information Quality in Social Information Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(1), pages 3-21, February.
- Jeewon Cho & Insu Park, 2022. "Does Information Systems Support for Creativity Enhance Effective Information Systems Use and Job Satisfaction in Virtual Work?," Information Systems Frontiers, Springer, vol. 24(6), pages 1865-1886, December.
- Hamood Mohd. Al-Hattami, 2021. "Validation of the D&M IS success model in the context of accounting information system of the banking sector in the least developed countries," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(1), pages 127-153, March.
- Wang, Xuequn & Lin, Xiaolin & Spencer, Marilyn K., 2019. "Exploring the effects of extrinsic motivation on consumer behaviors in social commerce: Revealing consumers’ perceptions of social commerce benefits," International Journal of Information Management, Elsevier, vol. 45(C), pages 163-175.
- Iannacci, Federico & Cornford, Tony, 2017. "Unravelling casual and temporal influences underpinning monitoring systems success: a typological approach," LSE Research Online Documents on Economics 84049, London School of Economics and Political Science, LSE Library.
- Kayode Odusanya & Olu Aluko & Banita Lal, 0. "Building Consumers’ Trust in Electronic Retail Platforms in the Sub-Saharan Context: an exploratory study on Drivers and Impact on Continuance Intention," Information Systems Frontiers, Springer, vol. 0, pages 1-15.
- Slamet Soedarsono & Sri Mulyani & Hiro Tugiman & Didik Suhardi, 2019. "Information Quality and Management Support as Key Factors in the Applications of Continuous Auditing and Continuous Monitoring: An Empirical Study in the Government Sector of Indonesia," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 13(3), September.
- Ugljesa Marjanovic & Milan Delić & Bojan Lalic, 2016. "Developing a model to assess the success of e-learning systems: evidence from a manufacturing company in transitional economy," Information Systems and e-Business Management, Springer, vol. 14(2), pages 253-272, May.
- Demian Abrego-Almazán & Yesenia Sánchez-Tovar & José M. Medina-Quintero, 2017. "Influence of information systems in organizational performance," Contaduría y Administración, Accounting and Management, vol. 62(2), pages 5-6, Abril-Jun.
- Nuno Barreiras & Francisco Nunes Correia & Rafaela Saldanha Matos, 2019. "Assessment of a Web-Based Water Information System Performance in the Context of Groundwater Governance," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 33(14), pages 4939-4953, November.
- Alain Cucchi & Chantal Fuhrer, 2006. "Lifting the Veil on Organizational Structure: A Social Network Analysis of Professional E-Mail Use," Post-Print hal-01656776, HAL.
- Landrum, Hollis & Prybutok, Victor R., 2004. "A service quality and success model for the information service industry," European Journal of Operational Research, Elsevier, vol. 156(3), pages 628-642, August.
- Fatma Fourati-Jamoussi & Claude-Narcisse Niamba & Julien Duquennoy, 2018. "An evaluation of competitive and technological intelligence tools: A cluster analysis of users’ perceptions," Post-Print hal-03165565, HAL.
- Akter, Shahriar & Wamba, Samuel Fosso & D’Ambra, John, 2019. "Enabling a transformative service system by modeling quality dynamics," International Journal of Production Economics, Elsevier, vol. 207(C), pages 210-226.
- Nils Urbach & Stefan Smolnik & Gerold Riempp, 2009. "The State of Research on Information Systems Success," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(4), pages 315-325, August.
- Sun, Jonghak & Teng, James T.C., 2017. "The construct of information systems use benefits: Theoretical explication of its underlying dimensions and the development of a measurement scale," International Journal of Information Management, Elsevier, vol. 37(5), pages 400-416.
- Rajiv Sabherwal & Anand Jeyaraj & Charles Chowa, 2006. "Information System Success: Individual and Organizational Determinants," Management Science, INFORMS, vol. 52(12), pages 1849-1864, December.
- Fábio Frezatti & Emanuel Junqueira & Diógenes de Souza Bido & Artur Roberto do Nascimento & Tânia Regina Sordi Relvas, 2012. "Antecedents for defining management control system design: empirical evidence from Brazilian firms," Brazilian Business Review, Fucape Business School, vol. 9(1), pages 125-145, January.
- Talukder, Md Shamim & Shen, Liang & Hossain Talukder, Md Farid & Bao, Yukun, 2019. "Determinants of user acceptance and use of open government data (OGD): An empirical investigation in Bangladesh," Technology in Society, Elsevier, vol. 56(C), pages 147-156.
- Jung-Yu Lai & Juite Wang, 2018. "Exploring the impacts of perceived e-collaboration service convenience on new product development in Taiwanese IC design companies," Information Technology and Management, Springer, vol. 19(2), pages 107-120, June.
- Nurlia Dewi & Willy Abdillah & Muhartini Salim & Slamet Widodo, 2021. "The Role of Leadership in Implementation Public Information System of Local Government Institutions in Indonesia," International Review of Management and Marketing, Econjournals, vol. 11(6), pages 1-9.
- Shin, Dong-Hee, 2015. "Effect of the customer experience on satisfaction with smartphones: Assessing smart satisfaction index with partial least squares," Telecommunications Policy, Elsevier, vol. 39(8), pages 627-641.
- Un-Kon Lee, 2022. "Tourism Using Virtual Reality: Media Richness and Information System Successes," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
- Yan chao Shi & Un-Kon Lee, 2021. "The Impact of Restaurant Recommendation Information and Recommendation Agent in the Tourism Website on the Satisfaction, Continuous Usage, and Destination Visit Intention," SAGE Open, , vol. 11(4), pages 21582440211, November.
- Abdullah Almuqrin & Ibrahim Mutambik & Abdulaziz Alomran & Justin Zuopeng Zhang, 2023. "Information System Success for Organizational Sustainability: Exploring the Public Institutions in Saudi Arabia," Sustainability, MDPI, vol. 15(12), pages 1-25, June.
- Jinwoo Kim & Jungwon Lee & Kwanghee Han & Moonkyu Lee, 2002. "Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses," Information Systems Research, INFORMS, vol. 13(3), pages 239-254, September.
- Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 0. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
- Adil Zia & Musaad Alzahrani, 2022. "Investigating the Effects of E-Marketing Factors for Agricultural Products on the Emergence of Sustainable Consumer Behaviour," Sustainability, MDPI, vol. 14(20), pages 1-20, October.
- Sigismundo Bialoskorski Neto & Marcelo Francini Girão Barroso & Amaury José Rezende, 2012. "Co-operative governance and management control systems: an agency costs theoretical approach," Brazilian Business Review, Fucape Business School, vol. 9(2), pages 68-87, April.
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- Morteza Ghobakhloo & Sai Hong Tang, 2015. "Information system success among manufacturing SMEs: case of developing countries," Information Technology for Development, Taylor & Francis Journals, vol. 21(4), pages 573-600, October.
- Sangjae Lee & Seongil Jeon & ByungWon Lee, 2019. "Security Controls for Employees’ Satisfaction: Perspective of Controls Framework," SAGE Open, , vol. 9(2), pages 21582440198, May.
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- Gjoko Stamenkov & Zamir Dika, 2016. "Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty," Electronic Markets, Springer;IIM University of St. Gallen, vol. 26(3), pages 291-309, August.
- Kim, Changsu & Oh, Eunhae & Shin, Namchul & Chae, Myungsin, 2009. "An empirical investigation of factors affecting ubiquitous computing use and U-business value," International Journal of Information Management, Elsevier, vol. 29(6), pages 436-448.
- Liao, Chechen & Palvia, Prashant & Lin, Hong-Nan, 2006. "The roles of habit and web site quality in e-commerce," International Journal of Information Management, Elsevier, vol. 26(6), pages 469-483.
- A. Maes & G. Poels, 2006. "Development of a user evaluations based quality model for conceptual modeling," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/406, Ghent University, Faculty of Economics and Business Administration.
- Fatma Zeynep Özata & ?çlem Er, 2015. "Determinants Of User Satisfaction With Mobile Applications: Case Of Facebook As A Mobile App In Turkey," Proceedings of Business and Management Conferences 2304356, International Institute of Social and Economic Sciences.
- Davern, Michael J. & Wilkin, Carla L., 2010. "Towards an integrated view of IT value measurement," International Journal of Accounting Information Systems, Elsevier, vol. 11(1), pages 42-60.
- Fatma Fourati-Jamoussi & Claude Narcisse Niamba, 2016. "An evaluation of business intelligence tools: a cluster analysis of users’ perceptions," Post-Print hal-03165570, HAL.