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Measuring open source software success

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  • Lee, Sang-Yong Tom
  • Kim, Hee-Woong
  • Gupta, Sumeet

Abstract

Since the mid-1990s, there has been a surge of interest among academics and practitioners in open source software (OSS). While there is an abundance of literature on OSS, most studies on OSS success are either qualitative or exploratory in nature. To identify the factors that influence OSS success and establish generalizability, an empirical study measuring OSS success would enable OSS developers and users to improve OSS usage. In this study, we develop an OSS success model from a previous Information Systems success model incorporating the characteristics of OSS. Using the proposed model, we identify five determinants for OSS success as well as a number of significant relationships among these determinants. Our findings demonstrate that software quality and community service quality have significant effects on user satisfaction. Software quality and user satisfaction, in turn, have significant effects on OSS use. Additionally, OSS use and user satisfaction have significant effects on individual net benefits. This research contributes towards advancing theoretical understanding of OSS success as well as offering OSS practitioners for enhancing OSS success.

Suggested Citation

  • Lee, Sang-Yong Tom & Kim, Hee-Woong & Gupta, Sumeet, 2009. "Measuring open source software success," Omega, Elsevier, vol. 37(2), pages 426-438, April.
    • Handle: RePEc:eee:jomega:v:37:y:2009:i:2:p:426-438
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    2. Nordine Benkeltoum, 2012. "Open source et systèmes critiques : le cas Thales," Post-Print hal-00905919, HAL.
    3. Yeo, Vincent Cheow Sern & Goh, See-Kwong & Rezaei, Sajad, 2017. "Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 150-162.
    4. Wang, Jing & Hu, Michael Y. & Shanker, Murali, 2012. "Human agency, social networks, and FOSS project success," Journal of Business Research, Elsevier, vol. 65(7), pages 977-984.
    5. Wu, Wei-Wen & Lan, Lawrence W. & Lee, Yu-Ting, 2012. "Exploring the critical pillars and causal relations within the NRI: An innovative approach," European Journal of Operational Research, Elsevier, vol. 218(1), pages 230-238.
    6. Nicolas Jullien & Karine Roudaut, 2012. "Can Open Source projects succeed when the producers are not the users ? Lessons from the data processing field," Post-Print hal-01682500, HAL.
    7. Hitesh Sapkota & Pradeep K Murukannaiah & Yi Wang, 2019. "A network-centric approach for estimating trust between open source software developers," PLOS ONE, Public Library of Science, vol. 14(12), pages 1-30, December.
    8. Nicolas Jullien, 2012. "What We Know About Wikipedia: A Review of the Literature Analyzing the Project(s)," Post-Print hal-00857208, HAL.
    9. Ping Qiao & Xiaoman Zhu & Yangzhi Guo & Ying Sun & Chuan Qin, 2021. "The Development and Adoption of Online Learning in Pre- and Post-COVID-19: Combination of Technological System Evolution Theory and Unified Theory of Acceptance and Use of Technology," JRFM, MDPI, vol. 14(4), pages 1-17, April.
    10. Poonacha K. Medappa & Shirish C. Srivastava, 2019. "Does Superposition Influence the Success of FLOSS Projects? An Examination of Open-Source Software Development by Organizations and Individuals," Information Systems Research, INFORMS, vol. 30(3), pages 764-786, September.
    11. Heikkinen, I.T.S. & Savin, H. & Partanen, J. & Seppälä, J. & Pearce, J.M., 2020. "Towards national policy for open source hardware research: The case of Finland," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    12. Netsanet Haile & Jörn Altmann, 2017. "Evaluating Investments in Portability and Interoperability between Software Service Platforms," TEMEP Discussion Papers 2017136, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised May 2017.
    13. Dejean, Sylvain & Jullien, Nicolas, 2015. "Big from the beginning: Assessing online contributors’ behavior by their first contribution," Research Policy, Elsevier, vol. 44(6), pages 1226-1239.
    14. Wang, Jing, 2012. "Survival factors for Free Open Source Software projects: A multi-stage perspective," European Management Journal, Elsevier, vol. 30(4), pages 352-371.

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