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Towards an integrated measurement of IS project performance: The project performance scorecard

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  • Corlane Barclay

    (University of the West Indies, Mona Campus)

Abstract

Determining the contribution of information system (IS) projects is a difficult endeavour. This research presents a framework for evaluating and measuring IS project performance that seek to address this problem while moving away from the reliance on the traditional assessment method (time, cost, specifications). When IS projects fail or succeed is difficult to determine what conditions enabled the outcome. However, if we are to develop a higher level of IS project management competence we need frameworks that can help in assessing IS project outcomes while critically reflecting and learning from IS project management practices. The Project Performance Scorecard (PPS) recommended here is one framework that can help to advance our understanding IS project management and evaluation approaches. This framework integrates concepts from existing models of IS success, the Balanced Scorecard and project management practices. A case study approach is used to illustrate the use of the PPS, and offers insights into how it can be useful in assessing the performance of IS projects.

Suggested Citation

  • Corlane Barclay, 2008. "Towards an integrated measurement of IS project performance: The project performance scorecard," Information Systems Frontiers, Springer, vol. 10(3), pages 331-345, July.
    • Handle: RePEc:spr:infosf:v:10:y:2008:i:3:d:10.1007_s10796-008-9083-6
    DOI: 10.1007/s10796-008-9083-6
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    Cited by:

    1. Oussama Marrouni Alami & Otmane Bouksour & Zitouni Beidouri, 2015. "An Intelligent Project Management Maturity Model for Moroccan Engineering Companies," Vikalpa: The Journal for Decision Makers, , vol. 40(2), pages 191-208, June.
    2. Sabahi, Sima & Parast, Mahour Mellat, 2020. "The impact of entrepreneurship orientation on project performance: A machine learning approach," International Journal of Production Economics, Elsevier, vol. 226(C).
    3. Virgil Rotaru, 2015. "Bridginig The Gaps In Transnational Technology Transfer Under Hr Development Related Projects," GUT FME Conference Publications, in: Katarzyna Stankiewicz (ed.),Contemporary Issues and Challenges in Human Resource Management, chapter 4, pages 41-53, Faculty of Management and Economics, Gdansk University of Technology.
    4. Chevers, Delroy, 2017. "Melhoria de processo de software: Conhecimento, utilização e benefícios em empresas canadenses de desenvolvimento de software," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 57(2), April.
    5. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.
    6. Chevers, Delroy A., 2014. "Fatores-chave do processo de maturidade nas empresas caribenhas de língua inglesa," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 54(3), May.
    7. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    8. Hui Lei & Xiang Fang & T. M. Rajkumar & Clyde Holsapple, 2022. "Recovering Troubled IT Projects: The Roles of Transformational Leadership and Project Complexity," Information Systems Frontiers, Springer, vol. 24(1), pages 233-245, February.
    9. Yogesh K. Dwivedi & David Wastell & Sven Laumer & Helle Zinner Henriksen & Michael D. Myers & Deborah Bunker & Amany Elbanna & M. N. Ravishankar & Shirish C. Srivastava, 2015. "Research on information systems failures and successes: Status update and future directions," Information Systems Frontiers, Springer, vol. 17(1), pages 143-157, February.
    10. Töhönen, Harri & Kauppinen, Marjo & Männistö, Tomi & Itälä, Timo, 2020. "A conceptual framework for valuing IT within a business system," International Journal of Accounting Information Systems, Elsevier, vol. 36(C).
    11. Mathias Scheiblich & Mihaela Maftei & Vanessa Just & Michael Studeny, 2017. "Developing a Project Scorecard to Measure the Performance of Project Management in Relation to EFQM Excellence Model," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 966-966.
    12. Barclay, Corlane & Osei-Bryson, Kweku-Muata, 2010. "Project performance development framework: An approach for developing performance criteria & measures for information systems (IS) projects," International Journal of Production Economics, Elsevier, vol. 124(1), pages 272-292, March.
    13. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 0. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 0, pages 1-20.

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