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Web Site Usability, Design, and Performance Metrics

Citations

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Cited by:

  1. Trkman, Marina & Trkman, Peter, 2014. "Actors’ misaligned interests to explain the low impact of an information system – A case study," International Journal of Information Management, Elsevier, vol. 34(2), pages 296-307.
  2. Jianan Wu & Victor J. Cook & Edward C. Strong, 2005. "A Two-Stage Model of the Promotional Performance of Pure Online Firms," Information Systems Research, INFORMS, vol. 16(4), pages 334-351, December.
  3. Mihai Țichindelean & Monica Teodora Țichindelean & Iuliana Cetină & Gheorghe Orzan, 2021. "A Comparative Eye Tracking Study of Usability—Towards Sustainable Web Design," Sustainability, MDPI, vol. 13(18), pages 1-31, September.
  4. Michael E. Cummings & Hans Rawhouser & Silvio Vismara & Erin L. Hamilton, 2020. "An equity crowdfunding research agenda: evidence from stakeholder participation in the rulemaking process," Small Business Economics, Springer, vol. 54(4), pages 907-932, April.
  5. Ashish Agarwal & Kartik Hosanagar & Michael D. Smith, 2015. "Do Organic Results Help or Hurt Sponsored Search Performance?," Information Systems Research, INFORMS, vol. 26(4), pages 695-713, December.
  6. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
  7. Chen, Xiayu & Huang, Qian & Davison, Robert M., 2017. "The role of website quality and social capital in building buyers’ loyalty," International Journal of Information Management, Elsevier, vol. 37(1), pages 1563-1574.
  8. Yong‐Mi Kim, 2010. "The adoption of university library Web site resources: A multigroup analysis," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(5), pages 978-993, May.
  9. Christine Tan Nya Ling Author_Email: nltan@mmu.edu.my & Gwee Kai Jing & Ng Tuan Hock & Lim Ying San, 2011. "Predictors Of Business-To-Consumer Electronic Commerce Usage Among Online Consumers In Malaysia," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-154, Conference Master Resources.
  10. Marya Wani & Vishnupriya Raghavan & Dolphy Abraham & Virginia Kleist, 0. "Beyond utilitarian factors: User experience and travel company website successes," Information Systems Frontiers, Springer, vol. 0, pages 1-17.
  11. Mei Xue & Patrick T. Harker & Gregory R. Heim, 2003. "Incorporating the Dual Customer Roles in e-Service Design," Center for Financial Institutions Working Papers 03-04, Wharton School Center for Financial Institutions, University of Pennsylvania.
  12. Heinze, Nathan & Hu, Qing, 2006. "The evolution of corporate web presence: A longitudinal study of large American companies," International Journal of Information Management, Elsevier, vol. 26(4), pages 313-325.
  13. Suhail Ahmad Bhat & Ajaz Akbar Mir & Sheikh Basharul Islam, 2022. "Scale Purification and Validation: A Methodological Approach to Sustainable Online Retailing," Vikalpa: The Journal for Decision Makers, , vol. 47(3), pages 217-234, September.
  14. Xiaolin Lin & Mauricio Featherman & Stoney L. Brooks & Nick Hajli, 2019. "Exploring Gender Differences in Online Consumer Purchase Decision Making: An Online Product Presentation Perspective," Information Systems Frontiers, Springer, vol. 21(5), pages 1187-1201, October.
  15. Henner Gimpel & Dominikus Kleindienst & Daniela Waldmann, 2018. "The disclosure of private data: measuring the privacy paradox in digital services," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(4), pages 475-490, November.
  16. Toufaily, Elissar & Pons, Frank, 2017. "Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 34(C), pages 58-69.
  17. Ezgi Akar & Sona Mardikyan, 2018. "User Roles and Contribution Patterns in Online Communities: A Managerial Perspective," SAGE Open, , vol. 8(3), pages 21582440187, August.
  18. Bassam Hasan, 2016. "Components of Online Shopping Attitude and the Effects of Website Design Characteristics," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 1-18, September.
  19. Sriram Thirumalai & Kingshuk K. Sinha, 2013. "To Personalize or Not to Personalize Online Purchase Interactions: Implications of Self-Selection by Retailers," Information Systems Research, INFORMS, vol. 24(3), pages 683-708, September.
  20. Alcántara-Pilar, Juan Miguel & Del Barrio-García, Salvador & Rodríguez-López, Mª Eugenia, 2018. "Does language matter? A cross-national comparison of the moderating effect of language on website information-processing," Journal of Business Research, Elsevier, vol. 88(C), pages 66-78.
  21. Viswanath Venkatesh & Ritu Agarwal, 2006. "Turning Visitors into Customers: A Usability-Centric Perspective on Purchase Behavior in Electronic Channels," Management Science, INFORMS, vol. 52(3), pages 367-382, March.
  22. King, Stephen F. & Liou, Jung-Shiuan, 2004. "A framework for internet channel evaluation," International Journal of Information Management, Elsevier, vol. 24(6), pages 473-488.
  23. Jean-Charles Pillet & Kevin Carillo & Claudio Vitari & Federico Pigni, 2020. "What Does It Do? Theorizing Functional Ambiguity As A Factor Influencing User Perceptions Of Information Technology," Post-Print hal-03026903, HAL.
  24. Ainsworth, Jeremy & Ballantine, Paul W., 2017. "Consumers’ cognitive response to website change," Journal of Retailing and Consumer Services, Elsevier, vol. 37(C), pages 56-66.
  25. Asadollah kordnaeij & Hossein Askaripoor & Abbas Imani, 2013. "The Impact of E-Baking Service Quality Dimensions on Customers' Satisfaction and Brand Equity (Case Study: Refah Bank, Tehran)," Business and Management Research, Business and Management Research, Sciedu Press, vol. 2(4), pages 25-37, December.
  26. Zhenhui Jiang & Izak Benbasat, 2007. "Research Note---Investigating the Influence of the Functional Mechanisms of Online Product Presentations," Information Systems Research, INFORMS, vol. 18(4), pages 454-470, December.
  27. Lai, Kim Piew & Chong, Siong Choy & Ismail, Hishamuddin Bin & Tong, David Yoon Kin, 2014. "An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach," International Journal of Information Management, Elsevier, vol. 34(4), pages 517-532.
  28. Elena Ageeva & Pantea Foroudi & T. C. Melewar & Bang Nguyen & Charles Dennis, 2020. "A Holistic Framework of Corporate Website Favourability," Corporate Reputation Review, Palgrave Macmillan, vol. 23(3), pages 201-214, August.
  29. Chae Hyun Lee & Han Na Lee & Jeong Il Choi, 2023. "The Influence of Characteristics of Mobile Live Commerce on Purchase Intention," Sustainability, MDPI, vol. 15(7), pages 1-13, March.
  30. Hwang, ShinYoung, 2018. "Would satisfaction with smart speakers transfer into loyalty towards the smart speaker provider?," 22nd ITS Biennial Conference, Seoul 2018. Beyond the boundaries: Challenges for business, policy and society 190336, International Telecommunications Society (ITS).
  31. Animesh Animesh & Vandana Ramachandran & Siva Viswanathan, 2010. "Research Note ---Quality Uncertainty and the Performance of Online Sponsored Search Markets: An Empirical Investigation," Information Systems Research, INFORMS, vol. 21(1), pages 190-201, March.
  32. Hua Dai & A. F. Salam, 2020. "An Empirical Assessment of Service Quality, Service Consumption Experience and Relational Exchange in Electronic Mediated Environment (EME)," Information Systems Frontiers, Springer, vol. 22(4), pages 843-862, August.
  33. David Gunnarsson Lorentzen, 2014. "Webometrics benefitting from web mining? An investigation of methods and applications of two research fields," Scientometrics, Springer;Akadémiai Kiadó, vol. 99(2), pages 409-445, May.
  34. Tsai, Wen-Hsien & Chou, Wen-Chin & Lai, Chien-Wen, 2010. "An effective evaluation model and improvement analysis for national park websites: A case study of Taiwan," Tourism Management, Elsevier, vol. 31(6), pages 936-952.
  35. Jun Ge & Mincheol Kang & Tegegne Tesfaye Haile, 2021. "Users' Continuance Intention to Use a Mobile Application: Adapting Store Personality as Application Personality," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(3), pages 133-155, July.
  36. Animesh Animesh & Vandana Ramachandran & Siva Viswanathan, 2005. "Quality Uncertainty And Adverse Selection In Sponsored Search Markets," Working Papers 05-27, NET Institute, revised Oct 2005.
  37. Dennis Ahrholdt & Goetz Greve & Gregor Hopf, 2023. "Website- und Webshop-Marketing," Springer Books, in: Online-Marketing-Intelligence, edition 2, chapter 15, pages 409-463, Springer.
  38. Liao, Chechen & To, Pui-Lai & Shih, Meng-Lin, 2006. "Website practices: A comparison between the top 1000 companies in the US and Taiwan," International Journal of Information Management, Elsevier, vol. 26(3), pages 196-211.
  39. Sagit Bar-Gill & Shachar Reichman, 2015. "When Online Engagement Gets in the Way of Offline Sales - A Natural Experiment," Working Papers 15-13, NET Institute.
  40. Wang, Qiuzhen & Ma, Da & Chen, Hanyue & Ye, Xuhong & Xu, Qing, 2020. "Effects of background complexity on consumer visual processing: An eye-tracking study," Journal of Business Research, Elsevier, vol. 111(C), pages 270-280.
  41. Ageeva, Elena & Melewar, T.C. & Foroudi, Pantea & Dennis, Charles & Jin, Zhongqi, 2018. "Examining the influence of corporate website favorability on corporate image and corporate reputation: Findings from fsQCA," Journal of Business Research, Elsevier, vol. 89(C), pages 287-304.
  42. Zike Cao & Yingpeng Zhu & Gen Li & Liangfei Qiu, 2024. "Consequences of Information Feed Integration on User Engagement and Contribution: A Natural Experiment in an Online Knowledge-Sharing Community," Information Systems Research, INFORMS, vol. 35(3), pages 1114-1136, September.
  43. Grigoroudis, Evangelos & Litos, Charalambos & Moustakis, Vassilis A. & Politis, Yannis & Tsironis, Loukas, 2008. "The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach," European Journal of Operational Research, Elsevier, vol. 187(3), pages 1346-1357, June.
  44. Pee, L.G. & Jiang, James & Klein, Gary, 2018. "Signaling effect of website usability on repurchase intention," International Journal of Information Management, Elsevier, vol. 39(C), pages 228-241.
  45. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
  46. Weiyin Hong & Frank K. Y. Chan & James Y. L. Thong & Lewis C. Chasalow & Gurpreet Dhillon, 2014. "A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research," Information Systems Research, INFORMS, vol. 25(1), pages 111-136, March.
  47. Chen, Qian & Gong, Yeming & Lu, Yaobin & Tang, Jing, 2022. "Classifying and measuring the service quality of AI chatbot in frontline service," Journal of Business Research, Elsevier, vol. 145(C), pages 552-568.
  48. Chien-Wen Chen & Serhan Demirci, 2019. "Understanding Mobile Data Services’ Continuance: The Role of Enjoyment and Media Richness," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 18(3), pages 347-369, December.
  49. Juan Miguel Alcántara-Pilar & Salvador del Barrio-García & Lucia Porcu & Esmeralda Crespo-Almendros, 2015. "Motivational Duality in Online Consumer Behaviour: Website Usability and Flow State as Moderating Factors," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 14(1), pages 79-104, June.
  50. Gautam Pant & Padmini Srinivasan, 2010. "Predicting Web Page Status," Information Systems Research, INFORMS, vol. 21(2), pages 345-364, June.
  51. Christophe Bezes, 2009. "E-Commerce Website Evaluation: A Critical Review," Working Papers hal-00611008, HAL.
  52. Samsudin Wahab, 2010. "The Evolution of Relationship Marketing (RM) Towards Customer Relationship Management (CRM): A Step towards Company Sustainability," Information Management and Business Review, AMH International, vol. 1(2), pages 88-96.
  53. Ageeva, Elena & Melewar, T.C. & Foroudi, Pantea & Dennis, Charles, 2019. "Cues adopted by consumers in examining corporate website favorability: An empirical study of financial institutions in the UK and Russia," Journal of Business Research, Elsevier, vol. 98(C), pages 15-32.
  54. Mengyue Wang & Xin Li & Patrick Y. K. Chau, 2021. "Leveraging Image-Processing Techniques for Empirical Research: Feasibility and Reliability in Online Shopping Context," Information Systems Frontiers, Springer, vol. 23(3), pages 607-626, June.
  55. Yang Zhao & Yixuan Li & Ning Wang & Ruoxin Zhou & Xin (Robert) Luo, 2022. "A Meta-Analysis of Online Impulsive Buying and the Moderating Effect of Economic Development Level," Information Systems Frontiers, Springer, vol. 24(5), pages 1667-1688, October.
  56. Bèzes, Christophe, 2014. "Definition and psychometric validation of a measurement index common to website and store images," Journal of Business Research, Elsevier, vol. 67(12), pages 2559-2578.
  57. Stavros VALSAMIDIS & Athanasios MANDILAS & Lambros TSOURGIANNIS & Persefoni POLYCHRONIDOU, 2016. "Evaluation Of Hotel Websites In The Region Of Eastern Macedonia And Thrace," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 15(3), pages 35-49.
  58. Michael Marcin Kunz & Ulrich Bretschneider & Max Erler & Jan Marco Leimeister, 2017. "An empirical investigation of signaling in reward-based crowdfunding," Electronic Commerce Research, Springer, vol. 17(3), pages 425-461, September.
  59. Sara Amabile & Francesca Conte & Agostino Vollero & Alfonso Siano, 2022. "Measuring and evaluating CSR information and involvement strategies on corporate Facebook pages," Italian Journal of Marketing, Springer, vol. 2022(3), pages 341-369, September.
  60. Anushree Karani & Heena Thanki & Sarla Achuthan, 2021. "Impact of University Website Usability on Satisfaction: A Structural Equation Modelling Approach," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 46(2), pages 119-138, May.
  61. Verhagen, Tibert & Meents, Selmar, 2007. "A Framework for Developing Semantic Differentials in IS research: Assessing the Meaning of Electronic Marketplace Quality (EMQ)," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  62. Osama Mohammad Rababah, 2018. "Assessing the Quality of E-Services Software Using Artificial Intelligent Techniques," Modern Applied Science, Canadian Center of Science and Education, vol. 12(9), pages 242-242, September.
  63. Arpita Khare & Saumya Dixit & Subhro Sarkar, 2020. "Factors affecting website continuance intention: a study of Indian travel websites," Information Technology & Tourism, Springer, vol. 22(2), pages 243-271, June.
  64. Lidia Aguiar-Castillo & Alberto Clavijo-Rodriguez & Petra De Saa-Perez & Rafael Perez-Jimenez, 2019. "Gamification as An Approach to Promote Tourist Recycling Behavior," Sustainability, MDPI, vol. 11(8), pages 1-18, April.
  65. Song, Jaeki & Baker, Jeff & Lee, Sangno & Wetherbe, James C., 2012. "Examining online consumers’ behavior: A service-oriented view," International Journal of Information Management, Elsevier, vol. 32(3), pages 221-231.
  66. Hassan Faouzi, 2013. "E-Turismo Y Dinámica Del Mercado Turístico El Caso Del Sector De La Industria Hotelera En Agadir, Marruecos [E-Tourisme Et Dynamique Du Marché Touristique Le Cas Du Secteur De L'Hotellerie A Agadir," Post-Print hal-02902470, HAL.
  67. Chan, Kimmy Wa & Li, Stella Yiyan, 2010. "Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity," Journal of Business Research, Elsevier, vol. 63(9-10), pages 1033-1040, September.
  68. Thomas Friedrich & Sebastian Schlauderer & Sven Overhage, 2021. "Some things are just better rich: how social commerce feature richness affects consumers’ buying intention via social factors," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(1), pages 159-180, March.
  69. Thomas Chambon & Ulysse Soulat & Jeanne Lallement & Jean-Loup Guillaume, 2023. "The effect of visual information complexity on urban mobility intention and behavior," Post-Print hal-04089291, HAL.
  70. Dennis Ahrholdt & Goetz Greve & Gregor Hopf, 2019. "Online-Marketing-Intelligence," Springer Books, Springer, number 978-3-658-26562-5, March.
  71. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
  72. Yunhui Huang & Kai H. Lim & Zhijie Lin & Shunping Han, 2019. "Large Online Product Catalog Space Indicates High Store Price: Understanding Customers’ Overgeneralization and Illogical Inference," Information Systems Research, INFORMS, vol. 30(3), pages 963-979, September.
  73. Lee, Kuo-Wei & Li, Chia-Ying, 2023. "It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  74. Marya Wani & Vishnupriya Raghavan & Dolphy Abraham & Virginia Kleist, 2017. "Beyond utilitarian factors: User experience and travel company website successes," Information Systems Frontiers, Springer, vol. 19(4), pages 769-785, August.
  75. Barroso Martínez, Ascensión & Sanguino Galván, Ramón & Botero, Isabel C. & González-López, Óscar R. & Buenadicha Mateos, María, 2019. "Exploring family business brands: Understanding predictors and effects," Journal of Family Business Strategy, Elsevier, vol. 10(1), pages 57-68.
  76. Xiang Fang & Clyde W. Holsapple, 2011. "Impacts of navigation structure, task complexity, and users’ domain knowledge on Web site usability—an empirical study," Information Systems Frontiers, Springer, vol. 13(4), pages 453-469, September.
  77. Jean-Charles Pillet & Kevin Carillo & Claudio Vitari & Federico Pigni, 2020. "What Does It Do? Theorizing Functional Ambiguity As A Factor Influencing User Perceptions Of Information Technology," Grenoble Ecole de Management (Post-Print) hal-03026903, HAL.
  78. Iossifova, Albena R. & Meyer-Goldstein, Susan, 2013. "Impact of standards adoption on healthcare transaction performance: The case of HIPAA," International Journal of Production Economics, Elsevier, vol. 141(1), pages 277-285.
  79. Dedeke, Adenekan (Nick), 2016. "Travel web-site design: Information task-fit, service quality and purchase intention," Tourism Management, Elsevier, vol. 54(C), pages 541-554.
  80. Christina Ling-Hsing CHANG & Weng-Yi-Lang HSIAO, 2017. "On-line Agricultural Products Navigation System on the Google Earth," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 63(9), pages 400-410.
  81. Verhagen, T., 2008. "Investigating the impact of C2C electronic marketplace quality on trust," Serie Research Memoranda 0008, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  82. Geetu Tuteja & Shashank Gupta & Vaishali Garg, 2016. "Consumer Trust in Internet Shopping," Paradigm, , vol. 20(2), pages 191-215, December.
  83. Aladwani, Adel M., 2017. "Compatible quality of social media content: Conceptualization, measurement, and affordances," International Journal of Information Management, Elsevier, vol. 37(6), pages 576-582.
  84. Kim, Changsu & Oh, Eunhae & Shin, Namchul & Chae, Myungsin, 2009. "An empirical investigation of factors affecting ubiquitous computing use and U-business value," International Journal of Information Management, Elsevier, vol. 29(6), pages 436-448.
  85. Jiayue Guo & Wenqian Zhang & Tiansheng Xia, 2023. "Impact of Shopping Website Design on Customer Satisfaction and Loyalty: The Mediating Role of Usability and the Moderating Role of Trust," Sustainability, MDPI, vol. 15(8), pages 1-16, April.
  86. Christophe Bezes & Bertrand Belvaux, 2012. "Which elements of differentiation for commercial websites? A transmitted image approach [Quels éléments de différenciation pour les sites web marchands ? Une approche par l'image transmise]," Post-Print hal-02086743, HAL.
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