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Assessing the Quality of E-Services Software Using Artificial Intelligent Techniques

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  • Osama Mohammad Rababah

Abstract

Computer applications, termed e-services, are being developed to offer efficient access to services, by electronic means. Quality of e-service is one of the major aspects that play a key role in the success or failure of online organizations. It improves the competitive advantages and mends the relations with clients and increases their gratifications. E-services are becoming progressively pervasive, and this development has been supplemented by augmented professional interest in measuring and handling online service quality. This interest is also echoed in a large number of academic studies. In spite of this, there is a slight agreement about the dimensions and antecedents of perceived e-service quality. Assessing e-service quality come to be industry or context dependent in which, it may raise problems to create a global measure. To tackle this issue, several website quality models have been established, with a congruently huge literature. This paper provides a review of this literature as well as recommends a new vision to develop measurement scales for e-service quality based on artificial intelligent technique.

Suggested Citation

  • Osama Mohammad Rababah, 2018. "Assessing the Quality of E-Services Software Using Artificial Intelligent Techniques," Modern Applied Science, Canadian Center of Science and Education, vol. 12(9), pages 242-242, September.
    • Handle: RePEc:ibn:masjnl:v:12:y:2018:i:9:p:242
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    References listed on IDEAS

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    1. Karkin, Naci & Janssen, Marijn, 2014. "Evaluating websites from a public value perspective: A review of Turkish local government websites," International Journal of Information Management, Elsevier, vol. 34(3), pages 351-363.
    2. Badri, Masood Abdulla & Alshare, Khaled, 2008. "A path analytic model and measurement of the business value of e-government: An international perspective," International Journal of Information Management, Elsevier, vol. 28(6), pages 524-535.
    3. Jonathan W. Palmer, 2002. "Web Site Usability, Design, and Performance Metrics," Information Systems Research, INFORMS, vol. 13(2), pages 151-167, June.
    4. Vijay M. KUMBHAR, 2012. "Conceptualization Of E-Services Quality And E-Satisfaction: A Review Of Literature," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 4(4), pages 12-18, December.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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