Does language matter? A cross-national comparison of the moderating effect of language on website information-processing
Author
Abstract
Suggested Citation
DOI: 10.1016/j.jbusres.2018.03.011
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- De Angelis, Matteo & Tassiello, Vito & Amatulli, Cesare & Costabile, Michele, 2017. "How language abstractness affects service referral persuasiveness," Journal of Business Research, Elsevier, vol. 72(C), pages 119-126.
- David Luna & Torsten Ringberg & Laura A. Peracchio, 2008. "One Individual, Two Identities: Frame Switching among Biculturals," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 35(2), pages 279-293, March.
- Mosteller, Jill & Donthu, Naveen & Eroglu, Sevgin, 2014. "The fluent online shopping experience," Journal of Business Research, Elsevier, vol. 67(11), pages 2486-2493.
- Bridges, Eileen & Florsheim, Renée, 2008. "Hedonic and utilitarian shopping goals: The online experience," Journal of Business Research, Elsevier, vol. 61(4), pages 309-314, April.
- Belanche, Daniel & Casaló, Luis V. & GuinalÃu, Miguel, 2012. "Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 124-132.
- Cleveland, Mark & Laroche, Michel & Papadopoulos, Nicolas, 2015. "You are what you speak? Globalization, multilingualism, consumer dispositions and consumption," Journal of Business Research, Elsevier, vol. 68(3), pages 542-552.
- Tenzer, Helene & Terjesen, Siri & Harzing, Anne-Wil, 2017. "Language in international business : A review and agenda for future research," Other publications TiSEM 8afd108a-9666-4fbb-934f-6, Tilburg University, School of Economics and Management.
- Richard, Marie-Odile & Habibi, Mohammad Reza, 2016. "Advanced modeling of online consumer behavior: The moderating roles of hedonism and culture," Journal of Business Research, Elsevier, vol. 69(3), pages 1103-1119.
- Kyootai Lee & Kailash Joshi & Mueun Bae, 2009. "A Cross-National Comparison of the Determinants of Customer Satisfaction with Online Stores," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 12(4), pages 25-51, October.
- Millan, Elena & De Pelsmacker, Patrick & Wright, Len Tiu, 2013. "Clothing consumption in two recent EU Member States: A cross-cultural study," Journal of Business Research, Elsevier, vol. 66(8), pages 975-982.
- Jonathan W. Palmer, 2002. "Web Site Usability, Design, and Performance Metrics," Information Systems Research, INFORMS, vol. 13(2), pages 151-167, June.
- Azab, Carol & Clark, Terry, 2017. "Speak my language or look like me? – Language and ethnicity in bilingual customer service recovery," Journal of Business Research, Elsevier, vol. 72(C), pages 57-68.
- Karl H. S. Kim & Norman R. Relkin & Kyoung-Min Lee & Joy Hirsch, 1997. "Distinct cortical areas associated with native and second languages," Nature, Nature, vol. 388(6638), pages 171-174, July.
- Kim, Myung-Ja & Chung, Namho & Lee, Choong-Ki, 2011. "The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea," Tourism Management, Elsevier, vol. 32(2), pages 256-265.
- Margarete Seidenspinner & Gabriele Theuner, 2007. "Intercultural aspects of online communication a comparison of mandarin‐speaking, US, Egyptian and German user preferences," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 8(2), pages 101-109.
- Li King King, 2011. "Thinking in Chinese vs. Thinking in English: Social Preference and Risk Attitudes of Multicultural Minds," Jena Economics Research Papers 2010-061, Friedrich-Schiller-University Jena.
- Chen, Jie & Teng, Lefa & Yu, Ying & Yu, Xueer, 2016. "The effect of online information sources on purchase intentions between consumers with high and low susceptibility to informational influence," Journal of Business Research, Elsevier, vol. 69(2), pages 467-475.
- Zhang, Chun & Laroche, Michel & Richard, Marie-Odile, 2017. "The differential roles of verbs, nouns, and adjectives in English and Chinese messages among bilingual consumers," Journal of Business Research, Elsevier, vol. 72(C), pages 127-135.
- Wang, Yong Jian & Hernandez, Monica D. & Minor, Michael S., 2010. "Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment: The moderating role of purchase task," Journal of Business Research, Elsevier, vol. 63(9-10), pages 935-942, September.
- Dwight Merunka, 2013. "Reinterpreting cultural priming effects in cross-cultural consumer research," Post-Print hal-01822314, HAL.
- Bilgihan, Anil & Barreda, Albert & Okumus, Fevzi & Nusair, Khaldoon, 2016. "Consumer perception of knowledge-sharing in travel-related Online Social Networks," Tourism Management, Elsevier, vol. 52(C), pages 287-296.
- Alvarez, Cecilia M.O. & Taylor, Kimberly A. & Gomez, Carolina, 2017. "The effects of Hispanic bilinguals language use and stereotype activation on negotiations outcomes," Journal of Business Research, Elsevier, vol. 72(C), pages 158-167.
- Albert Satorra & Peter Bentler, 2001.
"A scaled difference chi-square test statistic for moment structure analysis,"
Psychometrika, Springer;The Psychometric Society, vol. 66(4), pages 507-514, December.
- Albert Satorra & Peter M. Bentler, 1999. "A scaled difference chi-square test statistic for moment structure analysis," Economics Working Papers 412, Department of Economics and Business, Universitat Pompeu Fabra.
- Yoo, Jungmin & Park, Minjung, 2016. "The effects of e-mass customization on consumer perceived value, satisfaction, and loyalty toward luxury brands," Journal of Business Research, Elsevier, vol. 69(12), pages 5775-5784.
- Helene Tenzer & Siri Terjesen & Anne-Wil Harzing, 2017.
"Language in International Business: A Review and Agenda for Future Research,"
Management International Review, Springer, vol. 57(6), pages 815-854, December.
- Tenzer, Helene & Terjesen, Siri & Harzing, Anne-Wil, 2017. "Language in international business : A review and agenda for future research," Other publications TiSEM 8afd108a-9666-4fbb-934f-6, Tilburg University, School of Economics and Management.
- Touchstone, Ellen E. & Koslow, Scott & Shamdasani, Prem N. & D'Alessandro, Steven, 2017. "The linguistic servicescape: Speaking their language may not be enough," Journal of Business Research, Elsevier, vol. 72(C), pages 147-157.
- Dwight R. Merunka, 2013. "Reinterpreting cultural priming effects in cross-cultural consumer research," AMS Review, Springer;Academy of Marketing Science, vol. 3(4), pages 232-248, December.
- Hausman, Angela V. & Siekpe, Jeffrey Sam, 2009. "The effect of web interface features on consumer online purchase intentions," Journal of Business Research, Elsevier, vol. 62(1), pages 5-13, January.
- Petty, Richard E & Cacioppo, John T & Schumann, David, 1983. "Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 10(2), pages 135-146, September.
- Stefano Puntoni & Bart de Langhe & Stijn M. J. van Osselaer, 2009. "Bilingualism and the Emotional Intensity of Advertising Language," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 35(6), pages 1012-1025, April.
- Soares, Ana Maria & Farhangmehr, Minoo & Shoham, Aviv, 2007. "Hofstede's dimensions of culture in international marketing studies," Journal of Business Research, Elsevier, vol. 60(3), pages 277-284, March.
- Denice E. Welch & Lawrence S. Welch, 2008. "The importance of language in international knowledge transfer," Management International Review, Springer, vol. 48(3), pages 339-360, May.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Tenzer, Helene & Terjesen, Siri & Harzing, Anne-Wil, 2017. "Language in international business : A review and agenda for future research," Other publications TiSEM 8afd108a-9666-4fbb-934f-6, Tilburg University, School of Economics and Management.
- Helene Tenzer & Siri Terjesen & Anne-Wil Harzing, 2017.
"Language in International Business: A Review and Agenda for Future Research,"
Management International Review, Springer, vol. 57(6), pages 815-854, December.
- Tenzer, Helene & Terjesen, Siri & Harzing, Anne-Wil, 2017. "Language in international business : A review and agenda for future research," Other publications TiSEM 8afd108a-9666-4fbb-934f-6, Tilburg University, School of Economics and Management.
- Tibert Verhagen & Daniel Bloemers, 2018. "Exploring the cognitive and affective bases of online purchase intentions: a hierarchical test across product types," Electronic Commerce Research, Springer, vol. 18(3), pages 537-561, September.
- Juan Miguel Alcántara-Pilar & Salvador del Barrio-GarcÃa & Lucia Porcu & Esmeralda Crespo-Almendros, 2015. "Motivational Duality in Online Consumer Behaviour: Website Usability and Flow State as Moderating Factors," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 14(1), pages 79-104, June.
- Konara, Palitha & Wei, Yingqi, 2019. "The complementarity of human capital and language capital in foreign direct investment," International Business Review, Elsevier, vol. 28(2), pages 391-404.
- Barner-Rasmussen, Wilhelm & Gaibrois, Claudine & Wilmot, Natalie Victoria, 2024. "Perfection, hybridity or shutting up? A cross-country study of how language ideologies shape participation in international business," International Business Review, Elsevier, vol. 33(1).
- Maria Francisca Blasco Lopez & Nuria Recuero Virto & Sonia San-Martín, 2018. "Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty," Administrative Sciences, MDPI, vol. 8(3), pages 1-20, August.
- Diemo Urbig & Katrin Muehlfeld & Vivien Procher & Arjen Witteloostuijn, 2020. "Strategic Decision-Making in a Global Context: The Comprehension Effect of Foreign Language Use on Cooperation," Management International Review, Springer, vol. 60(3), pages 351-385, June.
- Sahar Araghi & Alfons Palangkaraya & Elizabeth Webster, 2024. "The impact of language translation quality on commerce: The example of patents," Journal of International Business Policy, Palgrave Macmillan, vol. 7(2), pages 224-246, June.
- Carol Azab & Jonas Holmqvist, 2022. "Discrimination in Services: How Service Recovery Efforts Change with Customer Accent," Journal of Business Ethics, Springer, vol. 180(1), pages 355-372, September.
- Ly, Amadú & Esperança, José & Davcik, Nebojsa S., 2018. "What drives foreign direct investment: The role of language, geographical distance, information flows and technological similarity," Journal of Business Research, Elsevier, vol. 88(C), pages 111-122.
- Kipnis, Eva & Demangeot, Catherine & Pullig, Chris & Broderick, Amanda J., 2019.
"Consumer Multicultural Identity Affiliation: Reassessing identity segmentation in multicultural markets,"
Journal of Business Research, Elsevier, vol. 98(C), pages 126-141.
- Eva Kipnis & Catherine Demangeot & Chris Pullig & Amanda Broderick, 2019. "Consumer Multicultural Identity Affiliation: Reassessing identity segmentation in multicultural markets," Post-Print hal-02114473, HAL.
- Antioco, Michael & Coussement, Kristof & Fletcher-Chen, Chavi Chi-Yun & Prange, Christiane, 2023.
"What's in a word? Adopting a linguistic-style analysis of western MNCs’ global press releases,"
Journal of World Business, Elsevier, vol. 58(2).
- Michael Antioco & Kristof Coussement & Chavi Chi-Yun Fletcher-Chen & Christiane Prange, 2023. "What's in a word? Adopting a linguistic-style analysis of western MNCs’ global press releases," Post-Print hal-04130917, HAL.
- Morgan-Thomas, Anna & Veloutsou, Cleopatra, 2013. "Beyond technology acceptance: Brand relationships and online brand experience," Journal of Business Research, Elsevier, vol. 66(1), pages 21-27.
- Yael Steinhart & David Mazursky & Michael Kamins, 2013. "The process by which product availability triggers purchase," Marketing Letters, Springer, vol. 24(3), pages 217-228, September.
- Julia Backmann & Rouven Kanitz & Amy Wei Tian & Patrick Hoffmann & Martin Hoegl, 2020. "Cultural gap bridging in multinational teams," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(8), pages 1283-1311, October.
- Peltokorpi, Vesa & Sekiguchi, Tomoki & Yamao, Sachiko, 2021. "Expatriate justice and host country nationals' work outcomes: Does host country nationals' language proficiency matter?," Journal of International Management, Elsevier, vol. 27(1).
- Shobeiri, Saeed & Laroche, Michel & Mazaheri, Ebrahim, 2013. "Shaping e-retailer’s website personality: The importance of experiential marketing," Journal of Retailing and Consumer Services, Elsevier, vol. 20(1), pages 102-110.
- Constantinos Hadjichristidis & Janet Geipel & Luca Surian, 2017. "How foreign language affects decisions: Rethinking the brain-drain model," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 48(5), pages 645-651, July.
- Yumei Luo & Qiongwei Ye, 2019. "Understanding Consumers’ Loyalty to an Online Outshopping Platform: The Role of Social Capital and Perceived Value," Sustainability, MDPI, vol. 11(19), pages 1-18, September.
More about this item
Keywords
Language; Online perceived risk; Perceived usability; Satisfaction online; Uncertainty avoidance; Individualism;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:88:y:2018:i:c:p:66-78. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.