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TQM impact on quality conformance and customer satisfaction: A causal model

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  1. Ramlawati Ramlawati & Aditya Halim Perdana Kusuma Putra, 2018. "Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction," International Review of Management and Marketing, Econjournals, vol. 8(5), pages 60-69.
  2. Dan-Cristian Dabija & Brandusa Mariana Bejan, 2018. "Green DIY store choice among socially responsible consumer generations," International Journal of Corporate Social Responsibility, Springer, vol. 3(1), pages 1-12, December.
  3. Mohammed Ziaul Hoque & Md. Nurul Alam, 2018. "What Determines the Purchase Intention of Liquid Milk during a Food Security Crisis? The Role of Perceived Trust, Knowledge, and Risk," Sustainability, MDPI, vol. 10(10), pages 1-22, October.
  4. Cadden, Trevor & Millar, Keith & Treacy, Raymond & Humphreys, Paul, 2020. "The mediating influence of organisational cultural practices in successful lean management implementation," International Journal of Production Economics, Elsevier, vol. 229(C).
  5. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
  6. Ali Bakhit Jaafreh & Abedalfattah Z. Al-abedallat, 2013. "The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(1), pages 93-109, January.
  7. Vandana Singh & Nawab Ali Khan & Mohd Nadeem Bhat, 2024. "From propensity to action: exploring gender and cognitive influences on Informal Investment Intentions," Future Business Journal, Springer, vol. 10(1), pages 1-16, December.
  8. Alina-Georgiana PETRE, 2020. "Study On The Influence Of Human Resources Management On Patient Satisfaction," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 857-869, November.
  9. de Koster, M.B.M. & Shinohara, M., 2006. "Supply-Chain Culture Clashes in Europe. Pitfalls in Japanese Service Operations," ERIM Report Series Research in Management ERS-2006-007-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  10. Woonsun Kang, 2021. "Explaining Effects of Transformational Leadership on Teachers’ Cooperative Professional Development through Structural Equation Model and Phantom Model Approach," Sustainability, MDPI, vol. 13(19), pages 1-17, September.
  11. Kulenović Mirza & Veselinović Ljiljan & Šunje Aziz & Cero Ermin, 2022. "Understanding the Mechanism of Influence of TQM Practices on Financial Performance: the Mediating Effect of Innovation Performance," Zagreb International Review of Economics and Business, Sciendo, vol. 25(1), pages 149-176.
  12. Vishal Singh Patyal & K. Maddulety, 2015. "Interrelationship between Total Quality Management and Six Sigma: A Review," Global Business Review, International Management Institute, vol. 16(6), pages 1025-1060, December.
  13. Dan-Cristian Dabija & Raluca Băbuț, 2019. "Enhancing Apparel Store Patronage through Retailers’ Attributes and Sustainability. A Generational Approach," Sustainability, MDPI, vol. 11(17), pages 1-14, August.
  14. Adámek, Pavel, 2018. "A Comparative Analysis of the Performance of the Czech Excellence Award Winners," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 7-16, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
  15. You-Kyung Lee, 2020. "The Relationship between Green Country Image, Green Trust, and Purchase Intention of Korean Products: Focusing on Vietnamese Gen Z Consumers," Sustainability, MDPI, vol. 12(12), pages 1-15, June.
  16. Ueki, Yasushi & Jeenanunta, Chawalit & Machikita, Tomohiro & Tsuji, Masatsugu, 2016. "Does safety-oriented corporate social responsibility promote innovation in the Thai trucking industry?," Journal of Business Research, Elsevier, vol. 69(11), pages 5371-5376.
  17. Shu Jiang & Zhanpeng Wang & Zilai Sun & Junhu Ruan, 2022. "Determinants of Buying Produce on Short-Video Platforms: The Impact of Social Network and Resource Endowment—Evidence from China," Agriculture, MDPI, vol. 12(10), pages 1-19, October.
  18. Muhammad Omair & Biswajit Sarkar & Leopoldo Eduardo Cárdenas-Barrón, 2017. "Minimum Quantity Lubrication and Carbon Footprint: A Step towards Sustainability," Sustainability, MDPI, vol. 9(5), pages 1-18, April.
  19. Ka-Yan Joey Wong & Seong-Yeon Park, 2023. "That’s so Gucci: a comparison of cultural values and the influence of perceived values on luxury goods attitudes and purchase intention among Korean and Dutch millennials," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 1804-1829, November.
  20. Mar Fuentes-Fuentes, M. & Albacete-Sáez, Carlos A. & Lloréns-Montes, F. Javier, 2004. "The impact of environmental characteristics on TQM principles and organizational performance," Omega, Elsevier, vol. 32(6), pages 425-442, December.
  21. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
  22. Karim, M.A. & Smith, A.J.R. & Halgamuge, S.K. & Islam, M.M., 2008. "A comparative study of manufacturing practices and performance variables," International Journal of Production Economics, Elsevier, vol. 112(2), pages 841-859, April.
  23. Chen, K.L. & Chen, K.S. & Li, R.K., 2005. "Suppliers capability and price analysis chart," International Journal of Production Economics, Elsevier, vol. 98(3), pages 315-327, December.
  24. Yukun Hou & Zhonggen Yu, 2023. "RETRACTED ARTICLE: The unified theory of acceptance and use of DingTalk for educational purposes in China: an extended structural equation model," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.
  25. Shwu-Ing Wu & Rou Jyun Chen, 2016. "The Influence of the Frequency of the Internet Use on the Behavioral Relationship Model of the Mobile Device-Based Shopping," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(6), pages 1-32, May.
  26. Shwu-Ing Wu & Hao-Ping Hsu, 2018. "Influence of Tourism Frequency on Association Model of Ecotourism Action," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 10(1), pages 107-125, March.
  27. Shwu-Ing Wu & Ya-Chen Chuang, 2018. "Effects of the Experience in Using the Third-Party Payment on the Payment Model of Online Shopping," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(7), pages 107-107, June.
  28. Shwu-Ing Wu & Yu-Hua Zheng, 2014. "The Influence of Tourism Image and Activities Appeal on Tourist Loyalty ¨C A Study of Tainan City in Taiwan," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 5(4), pages 121-135, November.
  29. Dotun Adebanjo & Pei-Lee Teh & Pervaiz K Ahmed & Erhan Atay & Peter Ractham, 2020. "Competitive Priorities, Employee Management and Development and Sustainable Manufacturing Performance in Asian Organizations," Sustainability, MDPI, vol. 12(13), pages 1-22, July.
  30. Chenzi Yang & Fernando Moreira & Thomas Welsh Archibald, 2023. "Community banks' capital requirements and regional housing tenure," Australian Economic Papers, Wiley Blackwell, vol. 62(4), pages 723-746, December.
  31. Katharina Stolz, 2022. "Why Do(n’t) We Buy Second-Hand Luxury Products?," Sustainability, MDPI, vol. 14(14), pages 1-24, July.
  32. Genc, Talat S. & Giovanni, Pietro De, 2017. "Trade-in and save: A two-period closed-loop supply chain game with price and technology dependent returns," International Journal of Production Economics, Elsevier, vol. 183(PB), pages 514-527.
  33. Robinson, Carol J. & Malhotra, Manoj K., 2005. "Defining the concept of supply chain quality management and its relevance to academic and industrial practice," International Journal of Production Economics, Elsevier, vol. 96(3), pages 315-337, June.
  34. Fynes, Brian & De Burca, Sean, 2005. "The effects of design quality on quality performance," International Journal of Production Economics, Elsevier, vol. 96(1), pages 1-14, April.
  35. Iqbal, Tahir & Huq, Faizul & Bhutta, M. Khurrum S., 2018. "Agile manufacturing relationship building with TQM, JIT, and firm performance: An exploratory study in apparel export industry of Pakistan," International Journal of Production Economics, Elsevier, vol. 203(C), pages 24-37.
  36. Patel, Pankaj C. & Guedes, Maria João & Pearce, John A., 2017. "The Role of Service Operations Management in New Retail Venture Survival," Journal of Retailing, Elsevier, vol. 93(2), pages 241-251.
  37. Irina I. Frolova & Emma N. Gilyazeva, 2018. "Foreign Experience of TQM Application in Practice," Journal of New Economy, Ural State University of Economics, vol. 19(2), pages 36-49, April.
  38. Dan-Cristian Dabija & Raluca Babut, 2013. "An approach to sustainable development from tourists` perspective. Empirical evidence in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 617-633, November.
  39. Phan, Anh Chi & Abdallah, Ayman Bahjat & Matsui, Yoshiki, 2011. "Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies," International Journal of Production Economics, Elsevier, vol. 133(2), pages 518-529, October.
  40. Trentin, Alessio & Perin, Elisa & Forza, Cipriano, 2012. "Product configurator impact on product quality," International Journal of Production Economics, Elsevier, vol. 135(2), pages 850-859.
  41. Bala Ishiyaku & Rozilah Kasim & Adamu Isa Harir, 2017. "Confirmatory factoral validity of public housing satisfaction constructs," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1359458-135, January.
  42. Giang Nguyen & Duong Tran Thuy Ninh, 2017. "Quality Management Practice Influences Organizational Performance: A Case of a Vietnamese SME," Asian Social Science, Canadian Center of Science and Education, vol. 13(9), pages 1-33, September.
  43. Chin-Tsai Lin & Cheng-Yu Chiang, 2020. "Developing and Applying a Selection Model for Corrugated Box Precision Printing Machine Suppliers," Mathematics, MDPI, vol. 9(1), pages 1-20, December.
  44. María Alonso-Almeida & Llorenç Bagur-Femenías & Josep Llach, 2015. "The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 57-75, March.
  45. Songul Zehir & Cemal Zehir, 2023. "Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals," Sustainability, MDPI, vol. 15(21), pages 1-24, October.
  46. Marcela-Sefora Nemteanu & Dan-Cristian Dabija, 2020. "The Influence of Heavy Work Investment on Job Satisfaction and Turnover Intention in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 22(Special 1), pages 993-993, November.
  47. Fan, Di & Xiao, Chengyong & Zhang, Xiao & Guo, Yujuan, 2021. "Gaining customer satisfaction through sustainable supplier development: The role of firm reputation and marketing communication," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 154(C).
  48. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
  49. Singh, Prakash J., 2008. "Empirical assessment of ISO 9000 related management practices and performance relationships," International Journal of Production Economics, Elsevier, vol. 113(1), pages 40-59, May.
  50. Issa, Helmi & Jaber, Jad & Lakkis, Hussein, 2024. "Navigating AI unpredictability: Exploring technostress in AI-powered healthcare systems," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
  51. Zu, Xingxing & Robbins, Tina L. & Fredendall, Lawrence D., 2010. "Mapping the critical links between organizational culture and TQM/Six Sigma practices," International Journal of Production Economics, Elsevier, vol. 123(1), pages 86-106, January.
  52. Vera Ferrón Vílchez & Nicole Darnall, 2016. "Two are Better Than One: The Link Between Management Systems and Business Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(4), pages 221-240, May.
  53. Chin-Hung Liu & Kuan-Tai Hsu, 2017. "Key Factors In Impulse Buying: Evidence From Taiwan," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 11(3), pages 73-86.
  54. Ricci, Elena Claire & Banterle, Alessandro & Stranieri, Stefanella, 2018. "Trust to Go Green: An Exploration of Consumer Intentions for Eco-friendly Convenience Food," Ecological Economics, Elsevier, vol. 148(C), pages 54-65.
  55. Meena, Purushottam L. & Kumar, Gopal & Ramkumar, M., 2023. "Supply chain sustainability in emerging economy: A negative relationship conditions’ perspective," International Journal of Production Economics, Elsevier, vol. 261(C).
  56. Zeng, Jing & Anh Phan, Chi & Matsui, Yoshiki, 2015. "The impact of hard and soft quality management on quality and innovation performance: An empirical study," International Journal of Production Economics, Elsevier, vol. 162(C), pages 216-226.
  57. Marcela-Sefora Nemteanu & Dan-Cristian Dabija, 2021. "The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(7), pages 1-16, April.
  58. Keng-Boon Ooi & Weng-Choong Cheah & Binshan Lin & Pei-Lee Teh, 2012. "TQM practices and knowledge sharing: An empirical study of Malaysia’s manufacturing organizations," Asia Pacific Journal of Management, Springer, vol. 29(1), pages 59-78, March.
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