IDEAS home Printed from https://ideas.repec.org/a/rom/mancon/v14y2020i1p857-869.html
   My bibliography  Save this article

Study On The Influence Of Human Resources Management On Patient Satisfaction

Author

Listed:
  • Alina-Georgiana PETRE

Abstract

This research paper aims to expand the knowledge regarding the issue of the influence of human resource management on patient satisfaction, considered a priority for safety and quality of life. The present study structures, synthesizes and analyzes relevant information from the literature in the field of human resources management in the health sector, as well as possible correlations between it and patient satisfaction. The approach is multilevel: studying the particularities of the health system, especially in Romania, identifying alternative solutions to amplify the role of human resources management in order to improve patient satisfaction and thus the quality of health services. It study aims to contribute to the development of literature on this topic and, in conclusion, highlights how human resource management can capitalize on its potential influence on the quality of health services.

Suggested Citation

  • Alina-Georgiana PETRE, 2020. "Study On The Influence Of Human Resources Management On Patient Satisfaction," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 857-869, November.
  • Handle: RePEc:rom:mancon:v:14:y:2020:i:1:p:857-869
    as

    Download full text from publisher

    File URL: https://conferinta.management.ase.ro/archives/2020/PDF/4_17.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Forza, Cipriano & Filippini, Roberto, 1998. "TQM impact on quality conformance and customer satisfaction: A causal model," International Journal of Production Economics, Elsevier, vol. 55(1), pages 1-20, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. de Koster, M.B.M. & Shinohara, M., 2006. "Supply-Chain Culture Clashes in Europe. Pitfalls in Japanese Service Operations," ERIM Report Series Research in Management ERS-2006-007-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    2. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    3. Shwu-Ing Wu & Rou Jyun Chen, 2016. "The Influence of the Frequency of the Internet Use on the Behavioral Relationship Model of the Mobile Device-Based Shopping," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(6), pages 1-32, May.
    4. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
    5. Chin-Tsai Lin & Cheng-Yu Chiang, 2020. "Developing and Applying a Selection Model for Corrugated Box Precision Printing Machine Suppliers," Mathematics, MDPI, vol. 9(1), pages 1-20, December.
    6. Ali Bakhit Jaafreh & Abedalfattah Z. Al-abedallat, 2013. "The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(1), pages 93-109, January.
    7. Chenzi Yang & Fernando Moreira & Thomas Welsh Archibald, 2023. "Community banks' capital requirements and regional housing tenure," Australian Economic Papers, Wiley Blackwell, vol. 62(4), pages 723-746, December.
    8. Dan-Cristian Dabija & Raluca Babut, 2013. "An approach to sustainable development from tourists` perspective. Empirical evidence in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 617-633, November.
    9. Vera Ferrón Vílchez & Nicole Darnall, 2016. "Two are Better Than One: The Link Between Management Systems and Business Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(4), pages 221-240, May.
    10. Meena, Purushottam L. & Kumar, Gopal & Ramkumar, M., 2023. "Supply chain sustainability in emerging economy: A negative relationship conditions’ perspective," International Journal of Production Economics, Elsevier, vol. 261(C).
    11. Genc, Talat S. & Giovanni, Pietro De, 2017. "Trade-in and save: A two-period closed-loop supply chain game with price and technology dependent returns," International Journal of Production Economics, Elsevier, vol. 183(PB), pages 514-527.
    12. Phan, Anh Chi & Abdallah, Ayman Bahjat & Matsui, Yoshiki, 2011. "Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies," International Journal of Production Economics, Elsevier, vol. 133(2), pages 518-529, October.
    13. Marcela-Sefora Nemteanu & Dan-Cristian Dabija, 2021. "The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(7), pages 1-16, April.
    14. Keng-Boon Ooi & Weng-Choong Cheah & Binshan Lin & Pei-Lee Teh, 2012. "TQM practices and knowledge sharing: An empirical study of Malaysia’s manufacturing organizations," Asia Pacific Journal of Management, Springer, vol. 29(1), pages 59-78, March.
    15. Shwu-Ing Wu & Ya-Chen Chuang, 2018. "Effects of the Experience in Using the Third-Party Payment on the Payment Model of Online Shopping," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(7), pages 107-107, June.
    16. Ricci, Elena Claire & Banterle, Alessandro & Stranieri, Stefanella, 2018. "Trust to Go Green: An Exploration of Consumer Intentions for Eco-friendly Convenience Food," Ecological Economics, Elsevier, vol. 148(C), pages 54-65.
    17. Shwu-Ing Wu & Hao-Ping Hsu, 2018. "Influence of Tourism Frequency on Association Model of Ecotourism Action," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 10(1), pages 107-125, March.
    18. Cadden, Trevor & Millar, Keith & Treacy, Raymond & Humphreys, Paul, 2020. "The mediating influence of organisational cultural practices in successful lean management implementation," International Journal of Production Economics, Elsevier, vol. 229(C).
    19. Bala Ishiyaku & Rozilah Kasim & Adamu Isa Harir, 2017. "Confirmatory factoral validity of public housing satisfaction constructs," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1359458-135, January.
    20. Dan-Cristian Dabija & Raluca Băbuț, 2019. "Enhancing Apparel Store Patronage through Retailers’ Attributes and Sustainability. A Generational Approach," Sustainability, MDPI, vol. 11(17), pages 1-14, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:mancon:v:14:y:2020:i:1:p:857-869. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ciocoiu Nadia Carmen (email available below). General contact details of provider: https://edirc.repec.org/data/mnasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.