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Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies

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  • Phan, Anh Chi
  • Abdallah, Ayman Bahjat
  • Matsui, Yoshiki

Abstract

This paper presents the results of an empirical study on the relationship between quality management practices and competitive performance in Japanese manufacturing companies. The data was gathered from two surveys including the common sample of twenty-seven Japanese manufacturing companies in the 1990s and the 2000s. Statistical techniques are used to compare the degree of implementation of the eleven quality management practices and their impact on different dimensions of competitive performance between two periods. Findings of this study highlight the stability and consistency of the Japanese quality management, which can be used as one of the strategic weapons for maintaining competitive advantage of Japanese manufacturing companies.

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  • Phan, Anh Chi & Abdallah, Ayman Bahjat & Matsui, Yoshiki, 2011. "Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies," International Journal of Production Economics, Elsevier, vol. 133(2), pages 518-529, October.
    • Handle: RePEc:eee:proeco:v:133:y:2011:i:2:p:518-529
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    13. Garrido-Vega, Pedro & Ortega Jimenez, Cesar H. & de los Ríos, José Luis Díez Pérez & Morita, Michiya, 2015. "Implementation of technology and production strategy practices: Relationship levels in different industries," International Journal of Production Economics, Elsevier, vol. 161(C), pages 201-216.
    14. Ghazi A. Samawi & Bandar K Abu-Tayeh & Fathi Yosef & Metri Madanat & Manar I. Al-Qatawneh, 2018. "Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan," International Review of Management and Marketing, Econjournals, vol. 8(1), pages 28-35.
    15. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
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    17. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
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    19. Ortega Jimenez, Cesar H. & Machuca, Jose A.D. & Garrido-Vega, Pedro & Filippini, Roberto, 2015. "The pursuit of responsiveness in production environments: From flexibility to reconfigurability," International Journal of Production Economics, Elsevier, vol. 163(C), pages 157-172.
    20. Rode, Joseph C. & Huang, Xiaowen & Schroeder, Roger G., 2022. "Human resources practices and continuous improvement and learning across cultures," Journal of International Management, Elsevier, vol. 28(4).
    21. Bokhorst, Jos A.C. & Knol, Wilfred & Slomp, Jannes & Bortolotti, Thomas, 2022. "Assessing to what extent smart manufacturing builds on lean principles," International Journal of Production Economics, Elsevier, vol. 253(C).
    22. Laith Walid Fatafta & Shaker Habis Nawafleh & Heba Eid Al Darwaish, 2019. "Reviewing the Mediating Role of Quality Management Capabilities on the Effect of Information Technology on Organizational Performance," Journal of Business & Management (COES&RJ-JBM), , vol. 7(3), pages 234-251, July.
    23. Yang, Yefei & Lee, Peter K.C. & Cheng, T.C. Edwin, 2017. "Leveraging selected operational improvement practices to achieve both efficiency and creativity: A multi-level study in frontline service operations," International Journal of Production Economics, Elsevier, vol. 191(C), pages 298-310.
    24. Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.

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