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Outpatient appointment systems in healthcare: A review of optimization studies

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Cited by:

  1. Veneklaas, W. & Leeftink, A.G. & van Boekel, P.H.C.M. & Hans, E.W., 2021. "On the design, implementation, and feasibility of hospital admission services: The admission lounge case," Omega, Elsevier, vol. 100(C).
  2. Wenjuan Fan & Yi Wang & Tongzhu Liu & Guixian Tong, 2020. "A patient flow scheduling problem in ophthalmology clinic solved by the hybrid EDA–VNS algorithm," Journal of Combinatorial Optimization, Springer, vol. 39(2), pages 547-580, February.
  3. Eduardo Pérez, 2022. "An Appointment Planning Algorithm for Reducing Patient Check-In Waiting Times in Multispecialty Outpatient Clinics," SN Operations Research Forum, Springer, vol. 3(3), pages 1-22, September.
  4. Guo, Hainan & Xie, Yue & Jiang, Bowen & Tang, Jiafu, 2024. "When outpatient appointment meets online consultation: A joint scheduling optimization framework," Omega, Elsevier, vol. 127(C).
  5. Tugba Cayirli & Pinar Dursun & Evrim D. Gunes, 2019. "An integrated analysis of capacity allocation and patient scheduling in presence of seasonal walk-ins," Flexible Services and Manufacturing Journal, Springer, vol. 31(2), pages 524-561, June.
  6. Menglei Ji & Mohammad Mosaffa & Amir Ardestani-Jaafari & Jinlin Li & Chun Peng, 2024. "Integration of text-mining and telemedicine appointment optimization," Annals of Operations Research, Springer, vol. 341(1), pages 621-645, October.
  7. Aditya Shetty & Harry Groenevelt & Vera Tilson, 2023. "Intraday dynamic rescheduling under patient no-shows," Health Care Management Science, Springer, vol. 26(3), pages 583-598, September.
  8. Yong-Hong Kuo & Hari Balasubramanian & Yan Chen, 2020. "Medical appointment overbooking and optimal scheduling: tradeoffs between schedule efficiency and accessibility to service," Flexible Services and Manufacturing Journal, Springer, vol. 32(1), pages 72-101, March.
  9. Petropoulos, Fotios & Hyndman, Rob J. & Bergmeir, Christoph, 2018. "Exploring the sources of uncertainty: Why does bagging for time series forecasting work?," European Journal of Operational Research, Elsevier, vol. 268(2), pages 545-554.
  10. Christos Zacharias & Tallys Yunes, 2020. "Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs," Management Science, INFORMS, vol. 66(2), pages 744-763, February.
  11. Hadid, Majed & Elomri, Adel & Mekkawy, Tarek El & Jouini, Oualid & Kerbache, Laoucine & Hamad, Anas, 2022. "Operations management of outpatient chemotherapy process: An optimization-oriented comprehensive review," Operations Research Perspectives, Elsevier, vol. 9(C).
  12. Nazanin Aslani & Onur Kuzgunkaya & Navneet Vidyarthi & Daria Terekhov, 2021. "A robust optimization model for tactical capacity planning in an outpatient setting," Health Care Management Science, Springer, vol. 24(1), pages 26-40, March.
  13. Li, Yanfeng & Xiang, Ting & Szeto, Wai Yuen, 2021. "Home health care routing and scheduling problem with the consideration of outpatient services," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 152(C).
  14. Torkayesh, Ali Ebadi & Pamucar, Dragan & Ecer, Fatih & Chatterjee, Prasenjit, 2021. "An integrated BWM-LBWA-CoCoSo framework for evaluation of healthcare sectors in Eastern Europe," Socio-Economic Planning Sciences, Elsevier, vol. 78(C).
  15. Yun Zhou & Mahmut Parlar & Vedat Verter & Shannon Fraser, 2021. "Surgical Scheduling with Constrained Patient Waiting Times," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 3253-3271, September.
  16. Alex Kuiper & Robert H. Lee, 2022. "Appointment Scheduling for Multiple Servers," Management Science, INFORMS, vol. 68(10), pages 7422-7440, October.
  17. Nur Banu Demir & Serhat Gul & Melih Çelik, 2021. "A stochastic programming approach for chemotherapy appointment scheduling," Naval Research Logistics (NRL), John Wiley & Sons, vol. 68(1), pages 112-133, February.
  18. Adrián González-Maestro & Elena Brozos-Vázquez & Balbina Casas-Méndez & Rafael López-López & Rosa López-Rodríguez & Francisco Reyes-Santias, 2021. "Effective Optimisation of the Patient Circuits of an Oncology Day Hospital: Mathematical Programming Models and Case Study," Mathematics, MDPI, vol. 10(1), pages 1-31, December.
  19. Adam Diamant, 2021. "Dynamic multistage scheduling for patient-centered care plans," Health Care Management Science, Springer, vol. 24(4), pages 827-844, December.
  20. Marynissen, Joren & Demeulemeester, Erik, 2019. "Literature review on multi-appointment scheduling problems in hospitals," European Journal of Operational Research, Elsevier, vol. 272(2), pages 407-419.
  21. Nossack, Jenny, 2022. "Therapy scheduling and therapy planning at hospitals," Omega, Elsevier, vol. 109(C).
  22. Fatemeh Gholi Zadeh Kharrat & Newton Shydeo Brandão Miyoshi & Juliana Cobre & João Mazzoncini De Azevedo-Marques & Paulo Mazzoncini de Azevedo-Marques & Alexandre Cláudio Botazzo Delbem, 2020. "Feature sensitivity criterion-based sampling strategy from the Optimization based on Phylogram Analysis (Fs-OPA) and Cox regression applied to mental disorder datasets," PLOS ONE, Public Library of Science, vol. 15(7), pages 1-25, July.
  23. Md Mahfuzur Rahman & Rubayet Karim & Md. Moniruzzaman & Md. Afjal Hossain & Hammad Younes, 2023. "Modeling Hospital Operating Theater Services: A System Dynamics Approach," Logistics, MDPI, vol. 7(4), pages 1-21, November.
  24. Sharan Srinivas & A. Ravi Ravindran, 2020. "Designing schedule configuration of a hybrid appointment system for a two-stage outpatient clinic with multiple servers," Health Care Management Science, Springer, vol. 23(3), pages 360-386, September.
  25. Gang Du & Xinyue Li & Hui Hu & Xiaoling Ouyang, 2018. "Optimizing Daily Service Scheduling for Medical Diagnostic Equipment Considering Patient Satisfaction and Hospital Revenue," Sustainability, MDPI, vol. 10(9), pages 1-23, September.
  26. Tito Homem-de-Mello & Qingxia Kong & Rodrigo Godoy-Barba, 2022. "A Simulation Optimization Approach for the Appointment Scheduling Problem with Decision-Dependent Uncertainties," INFORMS Journal on Computing, INFORMS, vol. 34(5), pages 2845-2865, September.
  27. Burdett, Robert L. & Kozan, Erhan, 2018. "An integrated approach for scheduling health care activities in a hospital," European Journal of Operational Research, Elsevier, vol. 264(2), pages 756-773.
  28. Agnihothri, Saligrama & Cappanera, Paola & Nonato, Maddalena & Visintin, Filippo, 2024. "Appointment scheduling in surgery pre-admission testing clinics," Omega, Elsevier, vol. 123(C).
  29. Ali Ala & Morteza Yazdani & Mohsen Ahmadi & Aida Poorianasab & Mahdi Yousefi Nejad Attari, 2023. "An efficient healthcare chain design for resolving the patient scheduling problem: queuing theory and MILP-ASA optimization approach," Annals of Operations Research, Springer, vol. 328(1), pages 3-33, September.
  30. Mendoza-Alonzo, Jennifer & Zayas-Castro, José & Charkhgard, Hadi, 2020. "Office-based and home-care for older adults in primary care: A comparative analysis using the Nash bargaining solution," Socio-Economic Planning Sciences, Elsevier, vol. 69(C).
  31. Harris, Shannon L. & May, Jerrold H. & Vargas, Luis G. & Foster, Krista M., 2020. "The effect of cancelled appointments on outpatient clinic operations," European Journal of Operational Research, Elsevier, vol. 284(3), pages 847-860.
  32. Kılıç, Hakan & Güneş, Evrim Didem, 2024. "Patient adherence in healthcare operations: A narrative review," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).
  33. Yifei Sun & Usha Nandini Raghavan & Vikrant Vaze & Christopher S Hall & Patricia Doyle & Stacey Sullivan Richard & Christoph Wald, 2021. "Stochastic programming for outpatient scheduling with flexible inpatient exam accommodation," Health Care Management Science, Springer, vol. 24(3), pages 460-481, September.
  34. Serhat Gul, 2018. "A Stochastic Programming Approach for Appointment Scheduling Under Limited Availability of Surgery Turnover Teams," Service Science, INFORMS, vol. 10(3), pages 277-288, September.
  35. Shuwan Zhu & Wenjuan Fan & Shanlin Yang & Jun Pei & Panos M. Pardalos, 2019. "Operating room planning and surgical case scheduling: a review of literature," Journal of Combinatorial Optimization, Springer, vol. 37(3), pages 757-805, April.
  36. Shahab Sadri & Arsalan Paleshi & Lihui Bai & Monica Gentili, 2024. "A Simulation Study for a Safe Reopening and Operation of the Trager Institute Optimal Aging Clinic During the COVID-19 Pandemic," Interfaces, INFORMS, vol. 54(2), pages 188-204, March.
  37. Jiang, Bowen & Tang, Jiafu & Yan, Chongjun, 2019. "A stochastic programming model for outpatient appointment scheduling considering unpunctuality," Omega, Elsevier, vol. 82(C), pages 70-82.
  38. Nguyen, Thu Ba T. & Sivakumar, Appa Iyer & Graves, Stephen C., 2018. "Capacity planning with demand uncertainty for outpatient clinics," European Journal of Operational Research, Elsevier, vol. 267(1), pages 338-348.
  39. Shehadeh, Karmel S. & Cohn, Amy E.M. & Epelman, Marina A., 2019. "Analysis of models for the Stochastic Outpatient Procedure Scheduling Problem," European Journal of Operational Research, Elsevier, vol. 279(3), pages 721-731.
  40. Wu, Xueqi & Zhou, Shenghai, 2022. "Sequencing and scheduling appointments on multiple servers with stochastic service durations and customer arrivals," Omega, Elsevier, vol. 106(C).
  41. Rosita Guido & Giuseppe Ielpa & Domenico Conforti, 2020. "Scheduling outpatient day service operations for rheumatology diseases," Flexible Services and Manufacturing Journal, Springer, vol. 32(1), pages 102-128, March.
  42. Setareh Boshrouei Shargh & Mostafa Zandieh & Ashkan Ayough & Farbod Farhadi, 2024. "Scheduling in services: a review and bibliometric analysis," Operations Management Research, Springer, vol. 17(2), pages 754-783, June.
  43. T. Meersman & B. Maenhout, 2022. "Multi-objective optimisation for constructing cyclic appointment schedules for elective and urgent patients," Annals of Operations Research, Springer, vol. 312(2), pages 909-948, May.
  44. Sebastian Kling & Sebastian Kraul & Jens O. Brunner, 2024. "Customized GRASP for rehabilitation therapy scheduling with appointment priorities and accounting for therapist satisfaction," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 46(3), pages 821-872, September.
  45. Carolin Bauerhenne & Rainer Kolisch & Andreas S. Schulz, 2024. "Robust Appointment Scheduling with Waiting Time Guarantees," Papers 2402.12561, arXiv.org.
  46. Guillaume Lamé & Sonya Crowe & Matthew Barclay, 2022. "‘What’s the evidence?’—Towards more empirical evaluations of the impact of OR interventions in healthcare," Post-Print hal-03035075, HAL.
  47. Çelik, Batuhan & Gul, Serhat & Çelik, Melih, 2023. "A stochastic programming approach to surgery scheduling under parallel processing principle," Omega, Elsevier, vol. 115(C).
  48. Isabel Kaluza & Guido Voigt & Knut Haase & Antonia Dietze, 2024. "Control of Online-Appointment Systems When the Booking Status Signals Quality of Service," Schmalenbach Journal of Business Research, Springer, vol. 76(3), pages 397-432, September.
  49. Pan, Xingwei & Geng, Na & Xie, Xiaolan & Wen, Jing, 2020. "Managing appointments with waiting time targets and random walk-ins," Omega, Elsevier, vol. 95(C).
  50. Matthias Grot & Simon Kugai & Lukas Degen & Isabel Wiemer & Brigitte Werners & Birgitta M. Weltermann, 2023. "Small Changes in Patient Arrival and Consultation Times Have Large Effects on Patients’ Waiting Times: Simulation Analyses for Primary Care," IJERPH, MDPI, vol. 20(3), pages 1-11, January.
  51. Li Luo & Ying Zhou & Bernard T. Han & Jialing Li, 2019. "An optimization model to determine appointment scheduling window for an outpatient clinic with patient no-shows," Health Care Management Science, Springer, vol. 22(1), pages 68-84, March.
  52. Esmaeil Keyvanshokooh & Pooyan Kazemian & Mohammad Fattahi & Mark P. Van Oyen, 2022. "Coordinated and Priority‐Based Surgical Care: An Integrated Distributionally Robust Stochastic Optimization Approach," Production and Operations Management, Production and Operations Management Society, vol. 31(4), pages 1510-1535, April.
  53. Tugba Cayirli & Kum Khiong Yang, 2019. "Altering the Environment to Improve Appointment System Performance," Service Science, INFORMS, vol. 11(2), pages 138-154, June.
  54. Reihaneh, Mohammad & Ansari, Sina & Farhadi, Farbod, 2023. "Patient appointment scheduling at hemodialysis centers: An exact branch and price approach," European Journal of Operational Research, Elsevier, vol. 309(1), pages 35-52.
  55. Golmohammadi, Davood & Zhao, Lingyu & Dreyfus, David, 2023. "Using machine learning techniques to reduce uncertainty for outpatient appointment scheduling practices in outpatient clinics," Omega, Elsevier, vol. 120(C).
  56. Jiang, Yangzi & Abouee-Mehrizi, Hossein & Diao, Yuhe, 2020. "Data-driven analytics to support scheduling of multi-priority multi-class patients with wait time targets," European Journal of Operational Research, Elsevier, vol. 281(3), pages 597-611.
  57. Tunçalp, Feray & Güneş, Evrim D. & Örmeci, E. Lerzan, 2024. "Modeling strategic walk-in patients in appointment systems: Equilibrium behavior and capacity allocation," European Journal of Operational Research, Elsevier, vol. 313(2), pages 587-601.
  58. Paola Cappanera & Filippo Visintin & Carlo Banditori & Daniele Feo, 2019. "Evaluating the long-term effects of appointment scheduling policies in a magnetic resonance imaging setting," Flexible Services and Manufacturing Journal, Springer, vol. 31(1), pages 212-254, March.
  59. Miao Bai & Bjorn Berg & Esra Sisikoglu Sir & Mustafa Y. Sir, 2023. "Partially partitioned templating strategies for outpatient specialty practices," Production and Operations Management, Production and Operations Management Society, vol. 32(1), pages 301-318, January.
  60. Yu Fu & Amarnath Banerjee, 2021. "A Stochastic Programming Model for Service Scheduling with Uncertain Demand: an Application in Open-Access Clinic Scheduling," SN Operations Research Forum, Springer, vol. 2(3), pages 1-32, September.
  61. Miao Bai & Robert H. Storer & Gregory L. Tonkay, 2022. "Surgery Sequencing Coordination with Recovery Resource Constraints," INFORMS Journal on Computing, INFORMS, vol. 34(2), pages 1207-1223, March.
  62. Shehadeh, Karmel S. & Cohn, Amy E.M. & Jiang, Ruiwei, 2020. "A distributionally robust optimization approach for outpatient colonoscopy scheduling," European Journal of Operational Research, Elsevier, vol. 283(2), pages 549-561.
  63. Bowen Pang & Xiaolei Xie & Feng Ju & James Pipe, 2022. "A dynamic sequential decision-making model on MRI real-time scheduling with simulation-based optimization," Health Care Management Science, Springer, vol. 25(3), pages 426-440, September.
  64. Cai, Yun & Song, Haiqing & Wang, Shan, 2024. "Managing appointment-based services with electronic visits," European Journal of Operational Research, Elsevier, vol. 315(3), pages 863-878.
  65. Hesaraki, Alireza F. & Dellaert, Nico P. & de Kok, Ton, 2019. "Generating outpatient chemotherapy appointment templates with balanced flowtime and makespan," European Journal of Operational Research, Elsevier, vol. 275(1), pages 304-318.
  66. Deceuninck, Matthias & Fiems, Dieter & De Vuyst, Stijn, 2018. "Outpatient scheduling with unpunctual patients and no-shows," European Journal of Operational Research, Elsevier, vol. 265(1), pages 195-207.
  67. Murtaza Nasir & Nichalin Summerfield & Ali Dag & Asil Oztekin, 2020. "A service analytic approach to studying patient no-shows," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 287-313, June.
  68. Andreea Avramescu & Richard Allmendinger & Manuel L'opez-Ib'a~nez, 2021. "Managing Manufacturing and Delivery of Personalised Medicine: Current and Future Models," Papers 2105.12699, arXiv.org.
  69. Liping Zhou & Na Geng & Zhibin Jiang & Shan Jiang, 2022. "Integrated Multiresource Capacity Planning and Multitype Patient Scheduling," INFORMS Journal on Computing, INFORMS, vol. 34(1), pages 129-149, January.
  70. Bozkir, Cem D.C. & Ozmemis, Cagri & Kurbanzade, Ali Kaan & Balcik, Burcu & Gunes, Evrim D. & Tuglular, Serhan, 2023. "Capacity planning for effective cohorting of hemodialysis patients during the coronavirus pandemic: A case study," European Journal of Operational Research, Elsevier, vol. 304(1), pages 276-291.
  71. Dina Bentayeb & Nadia Lahrichi & Louis-Martin Rousseau, 2019. "Patient scheduling based on a service-time prediction model: a data-driven study for a radiotherapy center," Health Care Management Science, Springer, vol. 22(4), pages 768-782, December.
  72. Bekker, René & Bharti, Bharti & Lan, Leon & Mandjes, Michel, 2024. "A queueing-based approach for integrated routing and appointment scheduling," European Journal of Operational Research, Elsevier, vol. 318(2), pages 534-548.
  73. Tsang, Man Yiu & Shehadeh, Karmel S., 2023. "Stochastic optimization models for a home service routing and appointment scheduling problem with random travel and service times," European Journal of Operational Research, Elsevier, vol. 307(1), pages 48-63.
  74. Hyun-Jung Alvarez-Oh & Hari Balasubramanian & Ekin Koker & Ana Muriel, 2018. "Stochastic Appointment Scheduling in a Team Primary Care Practice with Two Flexible Nurses and Two Dedicated Providers," Service Science, INFORMS, vol. 10(3), pages 241-260, September.
  75. Andrés Miniguano-Trujillo & Fernanda Salazar & Ramiro Torres & Patricio Arias & Koraima Sotomayor, 2021. "An integer programming model to assign patients based on mental health impact for tele-psychotherapy intervention during the Covid–19 emergency," Health Care Management Science, Springer, vol. 24(2), pages 286-304, June.
  76. Karakaya, Sırma & Gul, Serhat & Çelik, Melih, 2023. "Stochastic scheduling of chemotherapy appointments considering patient acuity levels," European Journal of Operational Research, Elsevier, vol. 305(2), pages 902-916.
  77. Serhat Gul, 2024. "Nursing care flexibility in chemotherapy appointment scheduling," Flexible Services and Manufacturing Journal, Springer, vol. 36(3), pages 918-945, September.
  78. Pan, Xingwei & Geng, Na & Xie, Xiaolan, 2021. "Appointment scheduling and real-time sequencing strategies for patient unpunctuality," European Journal of Operational Research, Elsevier, vol. 295(1), pages 246-260.
  79. Cheng Wang & Runhua Wu & Lili Deng & Yong Chen & Yingde Li & Yuehua Wan, 2020. "A Bibliometric Analysis on No-Show Research: Status, Hotspots, Trends and Outlook," Sustainability, MDPI, vol. 12(10), pages 1-17, May.
  80. Karmel S. Shehadeh & Amy E. M. Cohn & Ruiwei Jiang, 2021. "Using stochastic programming to solve an outpatient appointment scheduling problem with random service and arrival times," Naval Research Logistics (NRL), John Wiley & Sons, vol. 68(1), pages 89-111, February.
  81. Spiliotis, Evangelos & Nikolopoulos, Konstantinos & Assimakopoulos, Vassilios, 2019. "Tales from tails: On the empirical distributions of forecasting errors and their implication to risk," International Journal of Forecasting, Elsevier, vol. 35(2), pages 687-698.
  82. Roland Braune & Walter J. Gutjahr & Petra Vogl, 2022. "Stochastic radiotherapy appointment scheduling," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 30(4), pages 1239-1277, December.
  83. Bowen Jiang & Jiafu Tang & Chongjun Yan, 2019. "A comparison of fixed and variable capacity-addition policies for outpatient capacity allocation," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 150-182, January.
  84. Oualid Jouini & Saif Benjaafar & Bingnan Lu & Siqiao Li & Benjamin Legros, 2022. "Appointment-driven queueing systems with non-punctual customers," Queueing Systems: Theory and Applications, Springer, vol. 101(1), pages 1-56, June.
  85. Sudhanshu Joshi & Manu Sharma, 2022. "A Literature Survey on Vaccine Supply Chain Management Amidst COVID-19: Literature Developments, Future Directions and Open Challenges for Public Health," World, MDPI, vol. 3(4), pages 1-28, October.
  86. Avishai Mandelbaum & Petar Momčilović & Nikolaos Trichakis & Sarah Kadish & Ryan Leib & Craig A. Bunnell, 2020. "Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center," Management Science, INFORMS, vol. 66(1), pages 243-270, January.
  87. Soltani, Mohamad & Samorani, Michele & Kolfal, Bora, 2019. "Appointment scheduling with multiple providers and stochastic service times," European Journal of Operational Research, Elsevier, vol. 277(2), pages 667-683.
  88. Zhenyuan Liu & Jiongbing Lu & Zaisheng Liu & Guangrui Liao & Hao Howard Zhang & Junwu Dong, 2019. "Patient scheduling in hemodialysis service," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 337-362, January.
  89. Creemers, Stefan & Lambrecht, Marc R. & Beliën, Jeroen & Van den Broeke, Maud, 2021. "Evaluation of appointment scheduling rules: A multi-performance measurement approach," Omega, Elsevier, vol. 100(C).
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