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Electronic communication in the workplace: boon or bane?

Author

Listed:
  • Jean-François Stich

    (ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

  • Monideepa Tarafdar

    (LUMS - Lancaster University Management School - Lancaster University)

  • Cary Cooper

    (Alliance MBS - Alliance Manchester Business School - University of Manchester [Manchester])

Abstract

Purpose-The purpose of this paper is to review technostress related challenges arising out of workplace communication, for employees and organizations, and to provide suggestions for taking these challenges on. Design/methodology/approach-The paper presents an overview of current research and practice in the area of technostress related challenges workplace communication. Findings-Employees face technostress challenges relating to workplace communication in the form of technology overload, interruptions and work-home interferences. Organizations have to strike a balance between giving employees the technology they want and protecting them from these Practical implications-The paper gives practitioners an accessible overview of current research and practice in the area of technostress from workplace communication such as email. A number of practical interventions are reviewed and commented on, which could help employees tackle such challenges. Originality/value-Although this paper reviews state-of-the-art research, it is written in an accessible and practitioner-oriented style, which should be found valuable by readers with limited time but urgency to deal with technostress challenges arising out of workplace communication.

Suggested Citation

  • Jean-François Stich & Monideepa Tarafdar & Cary Cooper, 2018. "Electronic communication in the workplace: boon or bane?," Post-Print hal-01725240, HAL.
    • Handle: RePEc:hal:journl:hal-01725240
    DOI: 10.1108/JOEPP-05-2017-0046
    Note: View the original document on HAL open archive server: https://hal.science/hal-01725240
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    References listed on IDEAS

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    1. Stephen R. Barley & Debra E. Meyerson & Stine Grodal, 2011. "E-mail as a Source and Symbol of Stress," Organization Science, INFORMS, vol. 22(4), pages 887-906, August.
    2. Jean-François Stich & Samuel Farley & Cary Cooper & Monideepa Tarafdar, 2015. "Information and Communication Technology Demands: Outcomes and Interventions," Post-Print hal-01507888, HAL.
    3. Jean-François Stich & Monideepa Tarafdar & Cary Cooper & Patrick Stacey, 2017. "Workplace stress from actual and desired computer-­mediated communication use: a multi-­method study," Post-Print hal-01515123, HAL.
    4. Bettina West & Mary Foster & Avner Levin & Jocelyn Edmison & Daniela Robibero, 2014. "Cyberbullying at Work: In Search of Effective Guidance," Laws, MDPI, vol. 3(3), pages 1-20, August.
    5. Shamel Addas & Alain Pinsonneault, 2015. "The many faces of information technology interruptions: a taxonomy and preliminary investigation of their performance effects," Post-Print hal-01563018, HAL.
    6. Yoram M. Kalman & Gilad Ravid, 2015. "Filing, piling, and everything in between: The dynamics of E-mail inbox management," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 66(12), pages 2540-2552, December.
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    Citations

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    Cited by:

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    2. Ameet Bakhai & Leah McCauley & Liba Stones & Saria Khalil & Jay Mehta & Nicola Price & Vinodh Krishnamurthy & Lucy H. H. Parker & Derralynn Hughes, 2022. "Shining a light on an additional clinical burden: work-related digital communication survey study – COVID-19 impact on NHS staff wellbeing," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-11, December.
    3. Coralie Fiori-Khayat, 2023. "In Search of Regained Time? Autism and Organizational [A]temporality in the Light of Humanistic Management," Journal of Business Ethics, Springer, vol. 188(4), pages 665-679, December.
    4. Jean-François Stich & Monideepa Tarafdar & Patrick Stacey & Cary L. Cooper, 2019. "E-mail load, workload stress and desired e-mail load: a cybernetic approach," Post-Print hal-01881947, HAL.
    5. Zhao, Lijuan & Wu, Lin, 2023. "How does digital office affect overtime through job autonomy in China? A nonlinear mediating model for the autonomy paradox," Technology in Society, Elsevier, vol. 72(C).
    6. Ever Bedoya, 2021. "Leadership influence on job satisfaction and communication satisfaction in smes under computer-mediated-communication environments," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 29(1), pages 115-126, March.

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