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Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing

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  • Singh, Pallavi
  • Bala, Hillol
  • Dey, Bidit Lal
  • Filieri, Raffaele

Abstract

The COVID-19 pandemic forced most individuals to work from home. Simultaneously, there has been an uptake of digital platform use for personal purposes. The excessive use of technology for both work and personal activities may cause technostress. Despite the growing interest in technostress, there is a paucity of research on the effects of work and personal technology use in tandem, particularly during a crisis such as the COVID-19 pandemic. Using a sample of 306 employees, this paper addresses this research gap. The findings highlight how both work and personal digital platforms induce technostress during the enforced remote work period, which in turn increases psychological strains such as technology exhaustion and decreases subjective wellbeing. Study results also show that employees with previous remote working experience could better negotiate technostress, whereas those with high resilience experience decreased wellbeing in the presence of technostress-induced technology exhaustion in the enforced remote work context.

Suggested Citation

  • Singh, Pallavi & Bala, Hillol & Dey, Bidit Lal & Filieri, Raffaele, 2022. "Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing," Journal of Business Research, Elsevier, vol. 151(C), pages 269-286.
    • Handle: RePEc:eee:jbrese:v:151:y:2022:i:c:p:269-286
    DOI: 10.1016/j.jbusres.2022.07.002
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    6. Magaña, Diego, 2023. "Diferencias de género en el bienestar de los adultos en el Reino Unido (2014-15) [Gender Differences in Adult Wellbeing in the United Kingdom (2014-15)]," MPRA Paper 118560, University Library of Munich, Germany.
    7. Jiatong Wang & Yong Xiong & Majid Murad & Naveed Iqbal Chaudhary & Hira Waqar, 2023. "Role of Online Time-Spatial Job Crafting and Leisure Crafting on Remote Work Performance through Tele-Pressure and Techno-Self-Efficacy," Sustainability, MDPI, vol. 15(15), pages 1-14, August.
    8. Bullini Orlandi, Ludovico & Veglianti, Eleonora & Zardini, Alessandro & Rossignoli, Cecilia, 2024. "Enhancing employees' remote work experience: Exploring the role of organizational job resources," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
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