IDEAS home Printed from https://ideas.repec.org/a/spr/binfse/v59y2017i4d10.1007_s12599-016-0451-3.html
   My bibliography  Save this article

Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems

Author

Listed:
  • Marc T. P. Adam

    (The University of Newcastle)

  • Henner Gimpel

    (University of Augsburg
    Fraunhofer Institute for Applied Information Technology FIT)

  • Alexander Maedche

    (Karlsruhe Institute of Technology (KIT))

  • René Riedl

    (University of Applied Sciences Upper Austria
    University of Linz)

Abstract

Stress is a major problem in the human society, impairing the well-being, health, performance, and productivity of many people worldwide. Most notably, people increasingly experience stress during human-computer interactions because of the ubiquity of and permanent connection to information and communication technologies. This phenomenon is referred to as technostress. Enterprise systems, designed to improve the productivity of organizations, frequently contribute to this technostress and thereby counteract their objective. Based on theoretical foundations and input from exploratory interviews and focus group discussions, the paper presents a design blueprint for stress-sensitive adaptive enterprise systems (SSAESes). A major characteristic of SSAESes is that bio-signals (e.g., heart rate or skin conductance) are integrated as real-time stress measures, with the goal that systems automatically adapt to the users’ stress levels, thereby improving human-computer interactions. Various design interventions on the individual, technological, and organizational levels promise to directly affect stressors or moderate the impact of stressors on important negative effects (e.g., health or performance). However, designing and deploying SSAESes pose significant challenges with respect to technical feasibility, social and ethical acceptability, as well as adoption and use. Considering these challenges, the paper proposes a 4-stage step-by-step implementation approach. With this Research Note on technostress in organizations, the authors seek to stimulate the discussion about a timely and important phenomenon, particularly from a design science research perspective.

Suggested Citation

  • Marc T. P. Adam & Henner Gimpel & Alexander Maedche & René Riedl, 2017. "Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(4), pages 277-291, August.
    • Handle: RePEc:spr:binfse:v:59:y:2017:i:4:d:10.1007_s12599-016-0451-3
    DOI: 10.1007/s12599-016-0451-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12599-016-0451-3
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12599-016-0451-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    2. Stephen R. Barley & Debra E. Meyerson & Stine Grodal, 2011. "E-mail as a Source and Symbol of Stress," Organization Science, INFORMS, vol. 22(4), pages 887-906, August.
    3. Kaufman, Bruce E., 1999. "Emotional arousal as a source of bounded rationality," Journal of Economic Behavior & Organization, Elsevier, vol. 38(2), pages 135-144, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Théophile Demazure & Alexander Karran & Pierre-Majorique Léger & Élise Labonté-LeMoyne & Sylvain Sénécal & Marc Fredette & Gilbert Babin, 2021. "Enhancing Sustained Attention," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(6), pages 653-668, December.
    2. Milad Mirbabaie & Stefan Stieglitz & Julian Marx, 2022. "Digital Detox," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 239-246, April.
    3. René Riedl, 2022. "Is trust in artificial intelligence systems related to user personality? Review of empirical evidence and future research directions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2021-2051, December.
    4. Christoph Weinert & Christian Maier & Sven Laumer & Tim Weitzel, 2020. "Technostress mitigation: an experimental study of social support during a computer freeze," Journal of Business Economics, Springer, vol. 90(8), pages 1199-1249, September.
    5. Christian Montag & Sarah Diefenbach, 2018. "Towards Homo Digitalis: Important Research Issues for Psychology and the Neurosciences at the Dawn of the Internet of Things and the Digital Society," Sustainability, MDPI, vol. 10(2), pages 1-21, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Shanshan Zhang & Fengchun Huang & Yuting Zhang & Qiwen Li, 2023. "A Person-Environment Fit Model to Explain Information and Communication Technologies-Enabled After-Hours Work-Related Interruptions in China," IJERPH, MDPI, vol. 20(4), pages 1-16, February.
    2. Agota Giedrė Raišienė & Steponas Jonušauskas, 2013. "Silent issues of ICT era: impact of techno-stress to the work and life balance of employees," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 1(2), pages 108-115, December.
    3. Aurélie Leclercq-Vandelannoitte, 2019. "Is Employee Technological “Ill-Being” Missing from Corporate Responsibility? The Foucauldian Ethics of Ubiquitous IT Uses in Organizations," Journal of Business Ethics, Springer, vol. 160(2), pages 339-361, December.
    4. Jinbi Yang & Chunxiao Yin, 2020. "Exploring Boundary Conditions of the Impact of Accessibility to Mobile Networks on Employees’ Perceptions of Presenteeism: from Both Individual and Social Perspectives," Information Systems Frontiers, Springer, vol. 22(4), pages 881-895, August.
    5. Leonard Daniel & Long Ngo Van, 2012. "IS EMULATION GOOD FOR YOU? THE UPsAND DOWNsOF RIVALRY," Global Journal of Economics (GJE), World Scientific Publishing Co. Pte. Ltd., vol. 1(01), pages 1-21.
    6. René Riedl & Harald Kindermann & Andreas Auinger & Andrija Javor, 2012. "Technostress from a Neurobiological Perspective," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(2), pages 61-69, April.
    7. Woo Jin Lee & Inho Hwang, 2021. "Sustainable Information Security Behavior Management: An Empirical Approach for the Causes of Employees’ Voice Behavior," Sustainability, MDPI, vol. 13(11), pages 1-23, May.
    8. Jin P. Gerlach & Ronald T. Cenfetelli, 2022. "Overcoming the Single-IS Paradigm in Individual-Level IS Research," Information Systems Research, INFORMS, vol. 33(2), pages 476-488, June.
    9. Feng, Qiang & Wang, Xiaojun, 2018. "The psychological effects of academic labeling: The case of class tracks," Journal of Comparative Economics, Elsevier, vol. 46(2), pages 568-581.
    10. Constanţa POPESCU & Oana Mihaela ILIE & Georgiana Tatiana BONDAC, 2018. "The "Techno-stress" Phenomenon and Its Consequences in the Modern Organization," Book chapters-LUMEN Proceedings, in: Tomita CIULEI & Gabriel GORGHIU (ed.), CATES 2017, edition 1, volume 4, chapter 22, pages 224-238, Editura Lumen.
    11. John P. Papay & Richard J. Murnane & John B. Willett, 2011. "How Performance Information Affects Human-Capital Investment Decisions: The Impact of Test-Score Labels on Educational Outcomes," NBER Working Papers 17120, National Bureau of Economic Research, Inc.
    12. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
    13. Francesco Pace & Giulia Sciotto & Naomi Alexia Randazzo & Vincenza Macaluso, 2022. "Teachers’ Work-Related Well-Being in Times of COVID-19: The Effects of Technostress and Online Teaching," Social Sciences, MDPI, vol. 11(10), pages 1-10, October.
    14. You-Kyung Lee, 2021. "Impacts of Digital Technostress and Digital Technology Self-Efficacy on Fintech Usage Intention of Chinese Gen Z Consumers," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    15. Anya Johnson & Shanta Dey & Helena Nguyen & Markus Groth & Sadhbh Joyce & Leona Tan & Nicholas Glozier & Samuel B Harvey, 2020. "A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 402-424, August.
    16. Aurora Murgea, 2023. "The Dark Side of Digitalisation: Wealthier but Unhappier," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 326-334, December.
    17. Ruthanne Huising, 2014. "The Erosion of Expert Control Through Censure Episodes," Organization Science, INFORMS, vol. 25(6), pages 1633-1661, December.
    18. Nascimento, Lígia & Correia, Manuela Faia & Califf, Christopher B., 2024. "Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress," Technology in Society, Elsevier, vol. 76(C).
    19. Sadia Shakeel & Muhammad Majid Khan & Rao Aamir Ali Khan & Bahaudin G. Mujtaba, 2022. "Linking Personality Traits, Self-Efficacy and Burnout of Teachers in Public Schools: Does School Climate Play a Moderating Role?," Public Organization Review, Springer, vol. 22(1), pages 19-39, March.
    20. Nadeem, Kashif & Wong, Sut I. & Za, Stefano & Venditti, Michelina, 2024. "Digital transformation and industry 4.0 employees: Empirical evidence from top digital nations," Technology in Society, Elsevier, vol. 76(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:binfse:v:59:y:2017:i:4:d:10.1007_s12599-016-0451-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.