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Leadership influence on job satisfaction and communication satisfaction in smes under computer-mediated-communication environments

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  • Ever Bedoya

Abstract

Organizational investments in icts have made computer-mediated communication an active agent in organizations that impact how employees perceive leadership’s influence on job satisfaction and communication satisfaction. This study aims to determine whether there is a significant and positive relationship between transactional, transformational, and level 5 leadership styles on job satisfaction and communication satisfaction. The sample included 103 employees from Colombian small and medium-sized enterprises (smes) in the tertiary sector. Linear regressions evidenced a significant and positive influence of the three leadership styles on job satisfaction and communication satisfaction. These regressions also showed a more substantial level 5 leadership effect on communication satisfaction when the three variables interact within the organization. Similarly, transformational leadership positively impacted job satisfaction. In conclusion, leadership has a positive impact on smes under computer-mediated communication (cmc) environments.******Las inversiones organizacionales en las tic han hecho de la comunicación por computadora un agente activo en las organizaciones que impacta la manera en que los empleados perciben la influencia del liderazgo en la satisfacción laboral y la satisfacción con la comunicación. El objetivo de este estudio es determinar si existe una relación significativa y positiva entre los estilos de liderazgo transaccional, transformacional y de nivel 5 sobre la satisfacción laboral y la satisfacción comunicativa. La muestra incluyó a 103 empleados de pequenas y medianas empresas (PYMES) colombianas del sector terciario. Las regresiones lineales evidenciaron una influencia significativa y positiva de los tres estilos de liderazgo en la satisfacción laboral y la satisfacción comunicativa. Estas regresiones también mostraron un efecto del liderazgo de nivel 5 más sustancial en la satisfacción de la comunicación cuando las tres variables interactúan dentro de la organización. De manera similar, el liderazgo transformacional tuvo un impacto positivo en la satisfacción laboral. En conclusión, el liderazgo tiene un impacto positivo en las PYMES en entornos de comunicación mediada por computadora (cmc).******Os investimentos organizacionais nas TIC tem feito da comunicacao por computador um agente ativo nas organizacoes que impacta a maneira em que os empregados percebem a influencia da lideranca na satisfacao no trabalho e na satisfacao com a comunicacao. O objetivo deste estudo é determinar se existe uma relacao significativa e positiva entre os estilos de lideranca transacional, transformacional e de nível 5 sobre a satisfacao no trabalho e a satisfacao comunicativa. A amostra incluiu 103 empregados de pequenas e médias empresas (PMEs) colombianas do setor terciário. As regressoes lineares evidenciaram uma influencia significativa e positiva dos tres estilos de lideranca na satisfacao no trabalho e na satisfacao comunicativa. Essas regressoes também mostraram um efeito da lideranca de nível 5 mais substancial na satisfacao da comunicacao quando as tres variáveis interagem dentro da organizacao. De maneira similar, a lideranca transformacional teve um impacto positivo na satisfacao no trabalho. Em conclusao, a lideranca tem um impacto positivo nas PMEs em ambientes de comunicacao mediada por computador (CMC).

Suggested Citation

  • Ever Bedoya, 2021. "Leadership influence on job satisfaction and communication satisfaction in smes under computer-mediated-communication environments," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 29(1), pages 115-126, March.
  • Handle: RePEc:col:000180:019232
    DOI: 10.18359/rfce.5298
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    References listed on IDEAS

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    1. Jean-François Stich & Monideepa Tarafdar & Cary Cooper, 2018. "Electronic communication in the workplace: boon or bane?," Post-Print hal-01725240, HAL.
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    More about this item

    Keywords

    Computer-Mediated-Communication (cmc); Communication Satisfaction; Job satisfaction; Leadership;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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