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Workplace stress from actual and desired computer-­mediated communication use: a multi-­method study

Author

Listed:
  • Jean-François Stich

    (ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

  • Monideepa Tarafdar

    (Lancaster University, MIT Sloan - Sloan School of Management - MIT - Massachusetts Institute of Technology)

  • Cary Cooper

    (MBS - Manchester Business School - University of Manchester [Manchester])

  • Patrick Stacey

    (Loughborough University)

Abstract

The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co-workers preferences. The findings emphasise the importance of considering the individuals' desired use of CMC media and their subjective appraisals of different media.

Suggested Citation

  • Jean-François Stich & Monideepa Tarafdar & Cary Cooper & Patrick Stacey, 2017. "Workplace stress from actual and desired computer-­mediated communication use: a multi-­method study," Post-Print hal-01515123, HAL.
    • Handle: RePEc:hal:journl:hal-01515123
    DOI: 10.1111/ntwe.12079
    Note: View the original document on HAL open archive server: https://hal.science/hal-01515123
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    Citations

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    Cited by:

    1. Jean-François Stich & Monideepa Tarafdar & Cary Cooper, 2018. "Electronic communication in the workplace: boon or bane?," Post-Print hal-01725240, HAL.
    2. Giorgia Bondanini & Gabriele Giorgi & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Paola Andreucci-Annunziata, 2020. "Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis," IJERPH, MDPI, vol. 17(21), pages 1-23, October.
    3. Singh, Pallavi & Bala, Hillol & Dey, Bidit Lal & Filieri, Raffaele, 2022. "Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing," Journal of Business Research, Elsevier, vol. 151(C), pages 269-286.
    4. Kerem Teksen & Necati Cemaloglu, 2023. "Mobbing and Social Network Analysis," Technium Social Sciences Journal, Technium Science, vol. 39(1), pages 184-194, January.
    5. Letmathe, Peter & Noll, Elisabeth, 2024. "Analysis of email management strategies and their effects on email management performance," Omega, Elsevier, vol. 124(C).
    6. Yujing Liu & Jing Du & Jin Nam Choi & Yuan Li, 2022. "Can I Get Back Later or Turn It Off? Day-Level Effect of Remote Communication Autonomy on Sustainable Proactivity," Sustainability, MDPI, vol. 14(3), pages 1-14, February.

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