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Development and application of a new measure of employee engagement: the ISA engagement scale

Author

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  • Soane, Emma
  • Truss, Catherine
  • Alfes, Kerstin
  • Shantz, Amanda
  • Rees, Chris
  • Gatenby, Mark

Abstract

Effective measure of employee engagement is relevant to human resource development (HRD) theory and practice. We build on Kahn's (1990 OpenURL London School of Economics &, Psychological conditions of personal engagement and disengagement at work, Academy of Management Journal 33: 692–724) theory and develop a model of engagement that has three requirements: a work-role focus, activation and positive affect. This model was operationalized in a new measure: the Intellectual, Social, Affective Engagement Scale (ISA Engagement Scale) comprising three facets: intellectual, social and affective engagement. Data from Study 1 (278 employees from a manufacturing organization) showed that the scale and its sub-scales have internal reliability. Study 2 examined data from 683 employees in a retail organization. The internal reliability was confirmed and construct validity was demonstrated. The new scale had positive associations with three theoretically and empirically important outcomes: task performance, organizational citizenship behaviour (OCB) and turnover intentions. Implications are considered for academic enquiry into the engagement process, and for HRD practices that enhance the experience of work.

Suggested Citation

  • Soane, Emma & Truss, Catherine & Alfes, Kerstin & Shantz, Amanda & Rees, Chris & Gatenby, Mark, 2012. "Development and application of a new measure of employee engagement: the ISA engagement scale," LSE Research Online Documents on Economics 63486, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:63486
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    File URL: http://eprints.lse.ac.uk/63486/
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    References listed on IDEAS

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    Cited by:

    1. Ms. Ginu George & Dr. Binoy Joseph, 2014. "A Study on Employees’ Engagement Level in Travel Organisations with Reference to Karnataka," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 5(3), pages 08-15, September.
    2. repec:mth:ijafr8:v:8:y:2018:i:4:p:180-196 is not listed on IDEAS
    3. Madeeha Zafar & Imran Ali, 2016. "The Influence of Corporate Social Responsibility on Employee Commitment: The Mediating Role of Employee Company Identification," Asian Social Science, Canadian Center of Science and Education, vol. 12(12), pages 262-262, December.
    4. Hyun-ju Choi, 2021. "Effect of Chief Executive Officer’s Sustainable Leadership Styles on Organization Members’ Psychological Well-Being and Organizational Citizenship Behavior," Sustainability, MDPI, vol. 13(24), pages 1-29, December.
    5. Li Sun & Chanchai Bunchapattanasakda, 2019. "Impact of Strength of Human Resource Management System on Employee Engagement: Chinese Perspective," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(1), pages 208-231, December.
    6. Vijay Kumar Shrotryia & Upasana Dhanda, 2020. "Exploring Employee Engagement Using Grounded Theory: Experiences from the Best Firms in India," Vision, , vol. 24(2), pages 171-183, June.
    7. Miguel A. Mañas-Rodríguez & Eleonora Enciso-Forero & Carmen M. Salvador-Ferrer & Rubén Trigueros & José M. Aguilar-Parra, 2020. "Empirical Research in Colombian Services Sector: Relation between Transformational Leadership, Climate and Commitment," Sustainability, MDPI, vol. 12(16), pages 1-16, August.
    8. Motyka Błażej, 2018. "Employee engagement and performance: a systematic literature review," International Journal of Management and Economics, Warsaw School of Economics, Collegium of World Economy, vol. 54(3), pages 227-244, September.
    9. Yafei Zhang & Chuqing Dong & Andrea M. M. Weare & Song Harris Ao, 2021. "Contextualizing Motivating Language to Corporate Social Responsibility (CSR): How Leader Motivating Language Affects Employees’ CSR Engagement and Employee–Organization Relationships," Sustainability, MDPI, vol. 13(23), pages 1-17, December.
    10. Stankiewicz Janina & Łychmus Patrycja & Bortnowska Hanna, 2019. "Autonomous teams as a way to increase the engagement of nonprofit members (case study)," Management, Sciendo, vol. 23(1), pages 134-155, June.
    11. Han, Xiaoyun & Zheng, Yundan & Prentice, Catherine & Chen, Shuping, 2024. "Firm engagement: Scale development and verification," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
    12. Thomas Beery, 2018. "Engaging the Private Homeowner: Linking Climate Change and Green Stormwater Infrastructure," Sustainability, MDPI, vol. 10(12), pages 1-16, December.
    13. Hafiz Yasir Ali & Muhammad Asrar‐ul‐Haq & Shaheera Amin & Sadaf Noor & Muhammad Haris‐ul‐Mahasbi & Muhammad Kashif Aslam, 2020. "Corporate social responsibility and employee performance: The mediating role of employee engagement in the manufacturing sector of Pakistan," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2908-2919, November.
    14. Suhartanto, Dwi & Dean, David & Nansuri, Ruhadi & Triyuni, N.N., 2018. "The link between tourism involvement and service performance: Evidence from frontline retail employees," Journal of Business Research, Elsevier, vol. 83(C), pages 130-137.
    15. Vijay Kumar Shrotryia & Upasana Dhanda, 2019. "Content Validity of Assessment Instrument for Employee Engagement," SAGE Open, , vol. 9(1), pages 21582440188, February.
    16. Pride Morokane & Manoj Chiba & Nicola Kleyn, 2016. "Drivers of employee propensity to endorse their corporate brand," Journal of Brand Management, Palgrave Macmillan, vol. 23(1), pages 55-66, January.
    17. Francisco G. Martín-Martín & Pedro A. Díaz-Fúnez & Katarzyna Durniat & Carmen María Salvador-Ferrer & Juan Manuel Llopis-Marín & Caroline Limbert & Miguel Ángel Mañas-Rodríguez, 2022. "Can High Levels of Hindrance Demands Increase the Worker’s Intellectual Response?," Sustainability, MDPI, vol. 14(5), pages 1-12, March.
    18. John Luhman & Andy Nazario, 2015. "Alienation, Police Stories, and Percival," Journal of Business Ethics, Springer, vol. 130(3), pages 665-681, September.
    19. Rahman Khan & Jean-Pierre Neveu & Ghulam Murtaza & Kashif Ullah Khan, 2022. "Impact of Psychological Resources on Employee Engagement: The Mediating Role of Positive Affect and Ego-Resilience," SAGE Open, , vol. 12(2), pages 21582440221, May.
    20. Lambert, Abbie & Jones, Robert Paul & Clinton, Suzanne, 2021. "Employee engagement and the service profit chain in a quick-service restaurant organization," Journal of Business Research, Elsevier, vol. 135(C), pages 214-225.

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    More about this item

    Keywords

    intellectual engagement; social engagement; affective engagement; ISA Engagement Scale;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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