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The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours

Author

Listed:
  • Shantz, Amanda
  • Alfes, Kerstin
  • Truss, Catherine
  • Soane, Emma

Abstract

The present study examined a potential mediator of the job design-performance relationship, namely employee engagement. Data were obtained via a survey of 283 employees in a consultancy and construction firm based in the UK and from supervisors' independent performance evaluations. The results reveal that employees who hold jobs that offer high levels of autonomy, task variety, task significance and feedback are more highly engaged and, in consequence, receive higher performance ratings from their supervisors, enact more organizational citizenship behaviours and engage in fewer deviant behaviours. Theoretical and practical implications are discussed

Suggested Citation

  • Shantz, Amanda & Alfes, Kerstin & Truss, Catherine & Soane, Emma, 2013. "The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours," LSE Research Online Documents on Economics 48156, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:48156
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    File URL: http://eprints.lse.ac.uk/48156/
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    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Piia Seppälä & Saija Mauno & Taru Feldt & Jari Hakanen & Ulla Kinnunen & Asko Tolvanen & Wilmar Schaufeli, 2009. "The Construct Validity of the Utrecht Work Engagement Scale: Multisample and Longitudinal Evidence," Journal of Happiness Studies, Springer, vol. 10(4), pages 459-481, August.
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    2. Oldham, Greg R. & Fried, Yitzhak, 2016. "Job design research and theory: Past, present and future," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 20-35.
    3. Zhang, Yucheng & Guo, Yongxing & Newman, Alexander, 2017. "Identity judgements, work engagement and organizational citizenship behavior: The mediating effects based on group engagement model," Tourism Management, Elsevier, vol. 61(C), pages 190-197.
    4. Biljana Bogićević Milikić & Milica Čučković, 2019. "How To Increase Job Satisfaction And Organisational Commitment In The Ict Sector Through Job Design," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 64(222), pages 81-116, July – Se.
    5. Dalkhjav, Battsetseg & Munkhuu, Bilegsaikhan & Sukhragchaa, Amarjargal, 2024. "Enhancing Job Performance in the Hospitality Sector: Exploring the Role of Employee Engagement, Multitasking, Organizational Culture, and Recruiting Practices," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 12(2), pages 188-205.
    6. Sarfraz, M. & Qun, W. & Abdullah, M.I. & Tahir, S., 2019. "Authentic Leadership, Hope, Work Engagement and Creativity," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 8(1), pages 19-31, February.
    7. Motyka Błażej, 2018. "Employee engagement and performance: a systematic literature review," International Journal of Management and Economics, Warsaw School of Economics, Collegium of World Economy, vol. 54(3), pages 227-244, September.
    8. Nikita Bosa & Trevor Ncamiso Mtetwa, 2023. "An investigation into the job Design of construction managers and its impact on employee engagement," Technium Social Sciences Journal, Technium Science, vol. 40(1), pages 288-298, February.
    9. Garcia Martinez, Marian, 2015. "Solver engagement in knowledge sharing in crowdsourcing communities: Exploring the link to creativity," Research Policy, Elsevier, vol. 44(8), pages 1419-1430.
    10. Farah Putri Wenang Lusianingrum & Claudius Budi Santoso, 2022. "The Influence of Authentic Leadership on the Performance of Tasks," International Journal of Human Resource Studies, Macrothink Institute, vol. 12(1), pages 5670-5670, December.
    11. Guadalupe Vila-Vázquez & Carmen Castro-Casal & Dolores Álvarez-Pérez & Luisa Del Río-Araújo, 2018. "Promoting the Sustainability of Organizations: Contribution of Transformational Leadership to Job Engagement," Sustainability, MDPI, vol. 10(11), pages 1-17, November.
    12. Dorothea Kossyva & Georgios Theriou & Vassilis Aggelidis & Lazaros Sarigiannidis & Dimitrios Chatzoudes, 2021. "Retention of Generation Y Employees through High Performance Work Systems, Change Management and Employee Engagement," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 66-86.

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    More about this item

    Keywords

    deviance; employee engagement; job design; organizational citizenship behaviours; task performance;
    All these keywords.

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce

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