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Jaqueline Pels

Personal Details

First Name:Jaqueline
Middle Name:
Last Name:Pels
Suffix:
RePEc Short-ID:ppe1028

Affiliation

Escuela de Negocios
Universidad Torcuato Di Tella

Buenos Aires, Argentina
http://www.utdt.edu/negocios
RePEc:edi:eeutdar (more details at EDIRC)

Research output

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Jump to: Articles Chapters

Articles

  1. Taillard, Marie & Peters, Linda D. & Pels, Jaqueline & Mele, Cristina, 2016. "The role of shared intentions in the emergence of service ecosystems," Journal of Business Research, Elsevier, vol. 69(8), pages 2972-2980.
  2. Barile, Sergio & Pels, Jaqueline & Polese, Francesco & Saviano, Marialuisa, 2012. "An introduction to the viable systems approach and its contribution to marketing," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 5(2), pages 54-78.
  3. Jaqueline Pels & Tomás Kidd, 2012. "Characterizing Emerging Markets," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 3(2).
  4. Jaqueline Pels & Francesco Polese & Roderick J. Brodie, 2012. "Value co-creation: using a viable systems approach to draw implications from organizational theories," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2012(1), pages 19-38.
  5. Cristina Mele & Jacqueline Pels & Francesco Polese, 2010. "A Brief Review of Systems Theories and Their Managerial Applications," Service Science, INFORMS, vol. 2(1-2), pages 126-135, June.
  6. Adams, Pamela & Pels, Jacqueline, 1993. "The market research industry in Italy," European Management Journal, Elsevier, vol. 11(1), pages 108-113, March.

Chapters

  1. Jaqueline Pels & Cristina Mele, 2022. "Is Service Management Experiencing a Change of Era?," Springer Books, in: Bo Edvardsson & Bård Tronvoll (ed.), The Palgrave Handbook of Service Management, pages 71-84, Springer.
  2. Mark Tadajewski & Jaqueline Pels & Michael Saren, 2006. "Negotiating Incommensurability In Marketing Theory," World Scientific Book Chapters, in: Luiz Moutinho & Graeme Hutcheson & Paulo Rita (ed.), Advances In Doctoral Research In Management, chapter 2, pages 21-46, World Scientific Publishing Co. Pte. Ltd..

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Articles

  1. Taillard, Marie & Peters, Linda D. & Pels, Jaqueline & Mele, Cristina, 2016. "The role of shared intentions in the emergence of service ecosystems," Journal of Business Research, Elsevier, vol. 69(8), pages 2972-2980.

    Cited by:

    1. Thomas Martin Key & Terry Clark & OC Ferrell & David W. Stewart & Leyland Pitt, 2020. "Marketing’s theoretical and conceptual value proposition: opportunities to address marketing’s influence," AMS Review, Springer;Academy of Marketing Science, vol. 10(3), pages 151-167, December.
    2. Finsterwalder, Jörg, 2017. "Refugee influx: Repercussions and research agenda for service scholars," Journal of Retailing and Consumer Services, Elsevier, vol. 37(C), pages 177-181.
    3. Nevin Cohen & Katherine Tomaino Fraser & Chloe Arnow & Michelle Mulcahy & Christophe Hille, 2020. "Online Grocery Shopping by NYC Public Housing Residents Using Supplemental Nutrition Assistance Program (SNAP) Benefits: A Service Ecosystems Perspective," Sustainability, MDPI, vol. 12(11), pages 1-13, June.
    4. Assiouras, Ioannis & Vallström, Niklas & Skourtis, George & Buhalis, Dimitrios, 2022. "Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery," Annals of Tourism Research, Elsevier, vol. 97(C).
    5. Finsterwalder, Jörg & Kuppelwieser, Volker G., 2020. "Intentionality and transformative services: Wellbeing co-creation and spill-over effects," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    6. Sudbury-Riley, Lynn & Hunter-Jones, Philippa, 2021. "Facilitating inter-professional integration in palliative care: A service ecosystem perspective," Social Science & Medicine, Elsevier, vol. 277(C).
    7. Stephen L. Vargo & Linda Peters & Hans Kjellberg & Kaisa Koskela-Huotari & Suvi Nenonen & Francesco Polese & Debora Sarno & Claudia Vaughan, 2023. "Emergence in marketing: an institutional and ecosystem framework," Journal of the Academy of Marketing Science, Springer, vol. 51(1), pages 2-22, January.
    8. Iheanachor, Nkemdilim & Umukoro, Immanuel, 2022. "Partnerships in digital financial services: An exploratory study of providers in an emerging market," Journal of Business Research, Elsevier, vol. 152(C), pages 425-435.
    9. Troisi, Orlando & Ciasullo, Maria Vincenza & Carrubbo, Luca & Sarno, Debora & Grimaldi, Mara, 2019. "Meta-management for sustainability in territorial ecosystems: The case of Libera’s social reuse of territory," Land Use Policy, Elsevier, vol. 84(C), pages 138-153.
    10. Razmdoost, Kamran & Alinaghian, Leila & Chandler, Jennifer D. & Mele, Cristina, 2023. "Service ecosystem boundary and boundary work," Journal of Business Research, Elsevier, vol. 156(C).
    11. Maria Vincenza Ciasullo & Orlando Troisi & Mara Grimaldi & Daniele Leone, 2020. "Multi-level governance for sustainable innovation in smart communities: an ecosystems approach," International Entrepreneurship and Management Journal, Springer, vol. 16(4), pages 1167-1195, December.
    12. Mele, Cristina & Tuominen, Tiina & Edvardsson, Bo & Reynoso, Javier, 2023. "Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics," Journal of Business Research, Elsevier, vol. 159(C).
    13. Simone, Cristina & Barile, Sergio & Grandinetti, Roberto, 2021. "The emergence of new market spaces: Brokerage and firm cognitive endowment," Journal of Business Research, Elsevier, vol. 134(C), pages 457-466.
    14. Ehret, Michael & Olaniyan, Rotimi, 2023. "Banking the unbanked. Constitutive rules and the institutionalization of mobile payment systems in Nigeria," Journal of Business Research, Elsevier, vol. 163(C).
    15. Han, Xiaoyun & Chen, Shuping & Chen, Bing, 2022. "From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    16. Itsuro Kaneyama & Kunio Shirahada, 2022. "Eudemonic Servicescapes: Value Co-Creation in Karate Dojos," Sustainability, MDPI, vol. 14(23), pages 1-19, November.
    17. Han, Xiaoyun & Zheng, Yundan & Prentice, Catherine & Chen, Shuping, 2024. "Firm engagement: Scale development and verification," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
    18. Polese, Francesco & Payne, Adrian & Frow, Pennie & Sarno, Debora & Nenonen, Suvi, 2021. "Emergence and phase transitions in service ecosystems," Journal of Business Research, Elsevier, vol. 127(C), pages 25-34.
    19. Matthew Good & Mirjam Knockaert & Birthe Soppe, 2020. "A typology of technology transfer ecosystems: how structure affects interactions at the science–market divide," The Journal of Technology Transfer, Springer, vol. 45(5), pages 1405-1431, October.
    20. Thompson-Whiteside, Helen & Fletcher-Brown, Judith & Middleton, Karen & Turnbull, Sarah, 2023. "Emergence in emergency: How actors adapt to service ecosystem disruption," Journal of Business Research, Elsevier, vol. 162(C).
    21. Torres Pena, Maria Veronica & Breidbach, Christoph F., 2021. "On emergence in service platforms: An application to P2P lending," Journal of Business Research, Elsevier, vol. 135(C), pages 337-347.
    22. Glavas, Ante & Fitzgerald, Erin, 2020. "The process of voluntary radical change for corporate social responsibility: The case of the dairy industry," Journal of Business Research, Elsevier, vol. 110(C), pages 184-201.
    23. Iheanachor, Nkemdilim & Umukoro, Immanuel & Yela Aránega, Alba, 2023. "Ecosystem emergence in emerging markets: Evidence from the Nigerian digital financial services ecosystem," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    24. Lusch, Robert F. & Vargo, Stephen L. & Gustafsson, Anders, 2016. "Fostering a trans-disciplinary perspectives of service ecosystems," Journal of Business Research, Elsevier, vol. 69(8), pages 2957-2963.
    25. Hawa, Joelle & Baker, Jonathan & Plewa, Carolin, 2020. "Composing markets: A framework of intentionality in market-shaping," Journal of Business Research, Elsevier, vol. 121(C), pages 47-57.
    26. Cristina Mele & Jaqueline Pels & Maria Spano & Irene Bernardo, 2023. "Emergent understandings of the market," Italian Journal of Marketing, Springer, vol. 2023(1), pages 1-25, March.
    27. Simmonds, Hamish & Gazley, Aaron & Kaartemo, Valtteri & Renton, Michelle & Hooper, Val, 2021. "Mechanisms of service ecosystem emergence: Exploring the case of public sector digital transformation," Journal of Business Research, Elsevier, vol. 137(C), pages 100-115.
    28. Francesco Polese & Luca Carrubbo & Francesco Caputo & Debora Sarno, 2018. "Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices," Sustainability, MDPI, vol. 10(11), pages 1-15, October.
    29. Capeau, Fanny & Valette-Florence, Pierre & Cova, Véronique, 2024. "A consumer demands-resources model of engagement: Theoretical and managerial contributions from a cross-validated predictive ability test procedure," Journal of Business Research, Elsevier, vol. 177(C).
    30. Kee Ok Kim & Hyesun Hwang, 2021. "Consumer acceptance of product–service systems as alternative satisfiers of consumer needs for sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 29(5), pages 847-859, September.
    31. Mahavarpour, Nasrin & Marvi, Reza & Foroudi, Pantea, 2023. "A Brief History of Service Innovation: The evolution of past, present, and future of service innovation," Journal of Business Research, Elsevier, vol. 160(C).
    32. Razmdoost, Kamran & Alinaghian, Leila & Smyth, Hedley J., 2019. "Multiplex value cocreation in unique service exchanges," Journal of Business Research, Elsevier, vol. 96(C), pages 277-286.
    33. Vargo, Stephen L. & Akaka, Melissa Archpru & Wieland, Heiko, 2020. "Rethinking the process of diffusion in innovation: A service-ecosystems and institutional perspective," Journal of Business Research, Elsevier, vol. 116(C), pages 526-534.

  2. Barile, Sergio & Pels, Jaqueline & Polese, Francesco & Saviano, Marialuisa, 2012. "An introduction to the viable systems approach and its contribution to marketing," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 5(2), pages 54-78.

    Cited by:

    1. Francesco Polese & Sergio Barile & Francesco Caputo & Luca Carrubbo & Leonard Waletzky, 2018. "Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities," Service Science, INFORMS, vol. 10(4), pages 397-407, December.
    2. Gummesson, Evert & Mele, Cristina & Polese, Francesco, 2013. "Editorial: The 2013 Naples Forum on Service," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 6(4), pages 1-1.
    3. Marialuisa Saviano & Fabiana Sciarelli & Azzurra Rinaldi & Georcelin G. Alowanou, 2019. "Healthcare and SDGs Governance in Light of the Sustainability Helix Model: Evidence from the African Continent," Sustainability, MDPI, vol. 11(4), pages 1-20, February.
    4. Barile, Sergio & Saviano, Marialuisa & Polese, Francesco & Di Nauta, Primiano, 2012. "Reflections on service systems boundaries: A viable systems perspective," European Management Journal, Elsevier, vol. 30(5), pages 451-465.
    5. Nora Mouhib & Slimane Bah & Abdelaziz Berrado, 2020. "Viability Theory and PSI Theory Interrelation Inspired by Bunge Systemic Classification: the Viable System Ontology Theory," Systemic Practice and Action Research, Springer, vol. 33(6), pages 675-701, December.
    6. Francesca Iandolo & Pietro Vito & Francesca Loia & Irene Fulco & Mario Calabrese, 2021. "Drilling down the viable system theories in business, management and accounting: A bibliometric review," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(6), pages 738-755, November.
    7. Soe-Tsyr Daphne Yuan & Ching-Fang Hsieh, 2018. "An impactful crowdsourcing intermediary design - a case of a service imagery crowdsourcing system," Information Systems Frontiers, Springer, vol. 20(4), pages 841-862, August.
    8. Francesca Iandolo & Francesca Loia & Irene Fulco & Chiara Nespoli & Francesco Caputo, 2021. "Combining Big Data and Artificial Intelligence for Managing Collective Knowledge in Unpredictable Environment—Insights from the Chinese Case in Facing COVID-19," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1982-1996, December.
    9. Vincenzo Formisano & Bernardino Quattrociocchi & Maria Fedele & Mario Calabrese, 2018. "From Viability to Sustainability: The Contribution of the Viable Systems Approach (VSA)," Sustainability, MDPI, vol. 10(3), pages 1-17, March.
    10. Barile, Sergio & Saviano, Marialuisa & Polese, Francesco, 2014. "Information asymmetry and co-creation in health care services," Australasian marketing journal, Elsevier, vol. 22(3), pages 205-217.
    11. Francesco Polese & Carmen Gallucci & Luca Carrubbo & Rosalia Santulli, 2021. "Predictive Maintenance as a Driver for Corporate Sustainability: Evidence from a Public-Private Co-Financed R&D Project," Sustainability, MDPI, vol. 13(11), pages 1-21, May.
    12. Francesco Caputo & Manlio Del Giudice & Federica Evangelista & Giuseppe Russo, 2016. "Corporate disclosure and intellectual capital: the light side of information asymmetry," International Journal of Managerial and Financial Accounting, Inderscience Enterprises Ltd, vol. 8(1), pages 75-96.
    13. Tatsunori Hara & Satoko Tsuru & Seiichi Yasui, 2022. "A Mathematical Model of Value Co-Creation Dynamics Using a Leverage Mechanism," Sustainability, MDPI, vol. 14(11), pages 1-15, May.
    14. Caputo, Francesco & Mazzoleni, Alberto & Pellicelli, Anna Claudia & Muller, Jens, 2020. "Over the mask of innovation management in the world of Big Data," Journal of Business Research, Elsevier, vol. 119(C), pages 330-338.
    15. Barile, Sergio & Carrubbo, Luca & Iandolo, Francesca & Caputo, Francesco, 2013. "From 'EGO' to 'ECO' in B2B relationships," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 6(4), pages 228-253.
    16. Matteo Gaeta & Francesca Loia & Debora Sarno & Luca Carrubbo, 2021. "Online Social Network Viability: Misinformation Management Based on Service and Systems Theories," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(1), pages 1-17, July.
    17. Marialuisa Saviano & Primiano Di Nauta & Marta Maria Montella & Fabiana Sciarelli, 2018. "The Cultural Value of Protected Areas as Models of Sustainable Development," Sustainability, MDPI, vol. 10(5), pages 1-19, May.
    18. Francesco Polese & Luca Carrubbo & Francesco Caputo & Debora Sarno, 2018. "Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices," Sustainability, MDPI, vol. 10(11), pages 1-15, October.
    19. Andronikidis, Andreas & Karolidis, Dimitrios & Zafeiriou, Georgia, 2021. "Reflections on grounding firm innovation and viability," European Management Journal, Elsevier, vol. 39(1), pages 2-8.
    20. Besjon Zenelaj, 2023. "Service Dominant Logic Centered Brand Management," European Journal of Marketing and Economics Articles, Revistia Research and Publishing, vol. 6, ejme_v6_i.
    21. Soe-Tsyr Daphne Yuan & Ching-Fang Hsieh, 0. "An impactful crowdsourcing intermediary design - a case of a service imagery crowdsourcing system," Information Systems Frontiers, Springer, vol. 0, pages 1-22.
    22. Vargo, Stephen L. & Koskela-Huotari, Kaisa & Baron, Steve & Edvardsson, Bo & Reynoso, Javier & Colurcio, Maria, 2017. "A systems perspective on markets – Toward a research agenda," Journal of Business Research, Elsevier, vol. 79(C), pages 260-268.
    23. Francesca Iandolo & Irene Fulco & Luca Carrubbo & Stefano Armenia, 2016. "Destination mobility management in the light of service research: the "good practices" of south Tyrol," ESPERIENZE D'IMPRESA, FrancoAngeli Editore, vol. 2016(2), pages 39-63.
    24. Saviano, Marialuisa & Di Nauta, Primiano & Montella, Marta Maria & Sciarelli, Fabiana, 2018. "Managing protected areas as cultural landscapes: The case of the Alta Murgia National Park in Italy," Land Use Policy, Elsevier, vol. 76(C), pages 290-299.

  3. Jaqueline Pels & Tomás Kidd, 2012. "Characterizing Emerging Markets," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 3(2).

    Cited by:

    1. Marialuisa Saviano & Clara Bassano & Paolo Piciocchi & Primiano Di Nauta & Mattia Lettieri, 2018. "Monitoring Viability and Sustainability in Healthcare Organizations," Sustainability, MDPI, vol. 10(10), pages 1-23, October.
    2. William Scheela & Edmundo Isidro & Thawatchai Jittrapanun & Nguyen Trang, 2015. "Formal and informal venture capital investing in emerging economies in Southeast Asia," Asia Pacific Journal of Management, Springer, vol. 32(3), pages 597-617, September.
    3. Adegoke Oke & Anand Nair, 2023. "From chaos to creation: The mutual causality between supply chain disruption and innovation in low‐income markets," Journal of Supply Chain Management, Institute for Supply Management, vol. 59(3), pages 20-41, July.
    4. Elizabeth Kempen & Rejoice Tobias-Mamina & Mariette Strydom & Lorna Christie & Lorna Christie, 2023. "Female Consumers’ Involvement in Intentional Non-Sustainable and Unintentional Sustainable Apparel Decisions: An Emerging Market Perspective," Journal of Marketing and Consumer Behaviour in Emerging Markets, University of Warsaw, Faculty of Management, vol. 1(16), pages 1-21.

  4. Jaqueline Pels & Francesco Polese & Roderick J. Brodie, 2012. "Value co-creation: using a viable systems approach to draw implications from organizational theories," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2012(1), pages 19-38.

    Cited by:

    1. Gummesson, Evert & Mele, Cristina & Polese, Francesco, 2013. "Editorial: The 2013 Naples Forum on Service," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 6(4), pages 1-1.
    2. Andrea Moretta Tartaglione & Roberto Bruni, 2016. "International networks as complex adaptive systems," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2016(3), pages 111-131.

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