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Partnerships in digital financial services: An exploratory study of providers in an emerging market

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  • Iheanachor, Nkemdilim
  • Umukoro, Immanuel

Abstract

Partnerships play a crucial role in unlocking the enormous potential of digital financial services to increase access to affordable and scalable services in emerging markets. This study explores the major forms and patterns of partnerships consummated by Nigerian financial service providers (FSPs) in the creation and delivery of digital financial services. Through case studies of existing providers and ecosystem participants, this study investigates the role of partnerships in facilitating financial inclusion, as a cardinal aim of FSPs. The study finds that a well-developed ecosystem is critical in driving financial inclusion and that such an ecosystem is built on effective partnerships. Furthermore, it shows that ineffective partnerships hamper financial inclusion significantly. This study develops a framework for consummating partnerships between FSPs from an emerging market perspective.

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  • Iheanachor, Nkemdilim & Umukoro, Immanuel, 2022. "Partnerships in digital financial services: An exploratory study of providers in an emerging market," Journal of Business Research, Elsevier, vol. 152(C), pages 425-435.
    • Handle: RePEc:eee:jbrese:v:152:y:2022:i:c:p:425-435
    DOI: 10.1016/j.jbusres.2022.08.010
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    Cited by:

    1. Iheanachor, Nkemdilim & Umukoro, Immanuel & Yela Aránega, Alba, 2023. "Ecosystem emergence in emerging markets: Evidence from the Nigerian digital financial services ecosystem," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    2. Li, Chengming & Wang, Yilin & Zhou, Zhihan & Wang, Zeyu & Mardani, Abbas, 2023. "Digital finance and enterprise financing constraints: Structural characteristics and mechanism identification," Journal of Business Research, Elsevier, vol. 165(C).

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