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Content
2016, Volume 9, Issue 2
2016, Volume 9, Issue 1
- 1-1 Editorial
by Kleinaltenkamp, Michael
- 498-517 Customer participation in the customization of services: Effects on satisfaction and behavioral intentions
by Straus, Lennart & Robbert, Thomas & Roth, Stefan
- 518-540 Understanding and managing service productivity: A literature review
by Dobmeier, Mirjam
- 541-563 Understanding the effects of the presence of others in the service environment: A literature review
by Albrecht, Kathrin
- 564-596 Exit strategies of loyalty programs
by Rehnen, Lena Marie
- 597-622 The scentscape: An integrative framework describing scents in servicescapes
by Girard, Marc & Girard, Anna & Suppin, Anna-Caroline & Bartsch, Silke
2015, Volume 8, Issue 3
2015, Volume 8, Issue 2
2015, Volume 8, Issue 1
2014, Volume 7, Issue 4
2014, Volume 7, Issue 3
2014, Volume 7, Issue 2
2014, Volume 7, Issue 1
- 1-1 Editorial
by Kleinaltenkamp, Michael
- 254-279 A case study of the development of trust in a business relation: Implications for a dynamic theory of trust
by Huang, Yimin & Wilkinson, Ian F.
- 280-283 Interdependences in business markets: Implications for management practice and research
by Snehota, Ivan
- 284-288 Advancing industrial marketing theory: The need for improved research
by LaPlaca, Peter
- 289-295 Does publish or perish lead to stylish rubbish?
by Storbacka, Kaj
- 296-300 The future of business and industrial marketing and needed research
by Johnston, Wesley J.
- 301-305 CASE: Reinventing the container shipping industry
by Geersbro, Jens & Ritter, Thomas
- 306-311 Teaching note for vase: Reinventing the container shipping industry
by Geersbro, Jens & Ritter, Thomas
- 312-328 Embracing complex causality with the QCA method: An invitation
by Schneider, Martin R. & Eggert, Andreas
2013, Volume 6, Issue 4
- 1-1 Editorial: The 2013 Naples Forum on Service
by Gummesson, Evert & Mele, Cristina & Polese, Francesco
- 171-191 Beyond sporadic actions: How to approach multi-party stakeholder collaboration in service development
by Tossavainen, Päivi J.
- 192-213 Resource-based view and Service-dominant logic: Similarities, differences and further research
by Mele, Cristina & Della Corte, Valentina
- 214-227 Organizational needs: A co-creation and human systems perspective
by Korhonen, Heidi
- 228-253 From 'EGO' to 'ECO' in B2B relationships
by Barile, Sergio & Carrubbo, Luca & Iandolo, Francesca & Caputo, Francesco
2013, Volume 6, Issue 3
2013, Volume 6, Issue 2
2013, Volume 6, Issue 1
2012, Volume 5, Issue 4
2012, Volume 5, Issue 3
2012, Volume 5, Issue 2
- 3-6 Editorial: Network & Systems theory suggestions to service research
by Polese, Francesco & Mele, Cristina
- 54-78 An introduction to the viable systems approach and its contribution to marketing
by Barile, Sergio & Pels, Jaqueline & Polese, Francesco & Saviano, Marialuisa
- 79-105 Innovation management in networked economies
by Håkansson, Håkan & Olsen, Per-Ingvar
- 106-136 A service-based systems view of cultural heritage
by Barile, Sergio & Montella, Massimo & Saviano, Marialuisa
- 137-153 S-D Logic and CSR: the management of social capital for the value creation in SMEs
by De Chiara, Alessandra
2012, Volume 5, Issue 1
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