Jeevan Jyoti

Personal Details

First Name:	Jeevan
Middle Name:
Last Name:	Jyoti
Suffix:
RePEc Short-ID:	pjy1
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Affiliation

University of Jammu (University of Jammu)

http://www.jammuuniversity.in/index.asp
Jammu and Kashmir (INDIA)

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Articles

1. Jyoti, Jeevan & Rani, Asha, 2019. "Role of burnout and mentoring between high performance work system and intention to leave: Moderated mediation model," Journal of Business Research, Elsevier, vol. 98(C), pages 166-176.

   Cited by:

   1. Zhu, Yue & Wang, Jie & Chen, Tingting & Crant, Michael J. & Yang, Xiaoling & Li, Chang & Wang, Yongyue, 2024. "Can high performers take charge? The effects of role breadth self-efficacy and hostile interpersonal environment," Journal of Business Research, Elsevier, vol. 179(C).
   2. Yu, Chuanpeng & Wang, Yue & Li, Tianchen & Lin, Chunpei, 2022. "Do top management teams’ expectations and support drive management innovation in small and medium-sized enterprises?," Journal of Business Research, Elsevier, vol. 142(C), pages 88-99.
   3. Ramaisa Aqdas & Nik Ab Halim Nik Abdullah, 2019. "High Performance Work System and Export Performance," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 7(2), pages :245-256, June.
   4. Kilroy, Steven & Bosak, Janine & Flood, Patrick C. & Peccei, Riccardo, 2020. "Time to recover: The moderating role of psychological detachment in the link between perceptions of high-involvement work practices and burnout," Journal of Business Research, Elsevier, vol. 108(C), pages 52-61.
   5. Andrzej Piotrowski & Ewa Sygit-Kowalkowska & Ole Boe & Samir Rawat, 2022. "Resilience, Occupational Stress, Job Satisfaction, and Intention to Leave the Organization among Nurses and Midwives during the COVID-19 Pandemic," IJERPH, MDPI, vol. 19(11), pages 1-16, June.
   6. Baran, Małgorzata & Zarzycki, Roland, 2021. "Key effects of mentoring processes — multi-tool comparative analysis of the career paths of mentored employees with non-mentored employees," Journal of Business Research, Elsevier, vol. 124(C), pages 1-11.
   7. Lin, Chiou-Shiu & Jin, Ming & Huang, Pei-Chi & Xiao, Ran, 2023. "Does it take two to tango? The joint role of high-performance work systems and ethical leadership," Journal of Business Research, Elsevier, vol. 156(C).

2. Jeevan Jyoti & Hardeep Chahal & Asha Rani, 2017. "Role of Organizational Learning and Innovation in between High-performance HR Practices and Business Performance: A Study of Telecommunication Sector," Vision, , vol. 21(3), pages 259-273, September.

   Cited by:

   1. Muafi & Uyun Qurotul, 2019. "Imitation vs Innovation: Is there an alignment between supply chain organizational learning and Islamic HRM practices?," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 10(3), pages 143-156, December.
   2. Amna Yousaf & Qasim Ali Nisar & Shahzad Ali & Aamir Zamir Kamboh & Muhammad Sajjad Hussain, 2019. "Do High-Performance Work Practices Influence Organizational Innovation? Mediating Role of Human Capital," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 7(1), pages :107-120, March.
   3. Saeed Siyal & Chunlin Xin & Xiaobao Peng & Abdul Waheed Siyal & Waqas Ahmed, 2020. "Why Do High-Performance Human Resource Practices Matter for Employee Outcomes in Public Sector Universities? The Mediating Role of Person–Organization Fit Mechanism," SAGE Open, , vol. 10(3), pages 21582440209, August.

3. Hardeep Chahal & Jeevan Jyoti & Asha Rani, 2016. "The Effect of Perceived High-performance Human Resource Practices on Business Performance: Role of Organizational Learning," Global Business Review, International Management Institute, vol. 17(3_suppl), pages 107-132, June.

   Cited by:

   1. Abdul Waheed & Jianhua Yang, 2019. "Effect of Prejudice and References on Employee Selection Process: Empirical Evidence from Pakistan," Global Business Review, International Management Institute, vol. 20(6), pages 1344-1360, December.
   2. Mr. Nyakundi, Abel, B. & Dr. Munyao, Solomon. M, 2022. "Employee Factors influencing Performance in the 21st Century Organizations," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(3), pages 54-59, March.
   3. Mohammad Salman & Imran Anwar & Showkat Ahmad Ganie & Imran Saleem, 2024. "Impact of Human Resource Management Practices on Organizational Performance: Evidence From the Indian Banking Industry," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(1), pages 97-118, February.
   4. Ashutosh Shukla & Sunil Kumar Pandey & Ashish M. Dubey, 2020. "Determinants of Organizational Learning in a Firm: An Empirical Analysis of Indian IT Industry," Global Business Review, International Management Institute, vol. 21(4), pages 1051-1064, August.
   5. Abdussalaam Iyanda Ismail & Abdul Halim Abdul Majid & Mohammed Jibrin-Bida & Mohd Hasanur Raihan Joarder, 2021. "Moderating Effect of Management Support on the Relationship Between HR Practices and Employee Performance in Nigeria," Global Business Review, International Management Institute, vol. 22(1), pages 132-150, February.
   6. Mbithi Mutua, 2019. "Linking Human Capital Resourcing Practices and Performance of Financial Cooperatives in Kenya: Does Presence of Formal Human Resource Department Matter?," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 44(2), pages 148-167, May.
   7. Mohammad Salman & Showkat Ahmad Ganie & Imran Saleem, 2020. "Employee Competencies as Predictors of Organizational Performance: A Study of Public and Private Sector Banks," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 45(4), pages 416-432, November.
   8. Jeevan Jyoti & Hardeep Chahal & Asha Rani, 2017. "Role of Organizational Learning and Innovation in between High-performance HR Practices and Business Performance: A Study of Telecommunication Sector," Vision, , vol. 21(3), pages 259-273, September.
   9. Chunling Zhu & Anqi Liu & Yangwen Wang, 2019. "Integrating organizational learning with high-performance work system and entrepreneurial orientation: a moderated mediation framework," Frontiers of Business Research in China, Springer, vol. 13(1), pages 1-24, December.
   10. Mohammad Salman & Imran Saleem & Showkat Ahmad Ganie, 2023. "Human Resource Management Practices as Antecedents of Employee Competencies: Empirical Evidence from the Banking Industry," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(3), pages 381-398, August.
   11. Altaf Hussain & Muhammad Khan & Dilshodjon Alidjonovich Rakhmonov & Zokir Toshtemirovich Mamadiyarov & Mohichexra Turobjonovna Kurbonbekova & Muxlisa Qodirjon Kizi Mahmudova, 2023. "Nexus of Training and Development, Organizational Learning Capability, and Organizational Performance in the Service Sector," Sustainability, MDPI, vol. 15(4), pages 1-17, February.
   12. Jeeven Jyoti & Manisha Dev, 2016. "Perceived High-performance Work System and Employee Performance: Role of Self-efficacy and Learning Orientation," Metamorphosis: A Journal of Management Research, , vol. 15(2), pages 115-133, December.
   13. Sunil Omanwar & Devjani Chatterjee, 2024. "Fortis: Restructuring Service Excellence Training in Indian Healthcare Industry," Global Business Review, International Management Institute, vol. 25(1), pages 40-50, February.
   14. Uttara Jangbahadur & Vandna Sharma, 2018. "Measuring Employee Development," Global Business Review, International Management Institute, vol. 19(2), pages 455-476, April.

4. Jeevan Jyoti & Sonia Bhau, 2015. "Impact of Transformational Leadership on Job Performance," SAGE Open, , vol. 5(4), pages 21582440156, November.

   Cited by:

   1. Łukasz Baka & Dawid Ścigała & Krzysztof Grala, 2021. "Not All Demands Are Exhausted for Healthcare Workers. A Cross-Lagged Study on the Buffering Effect of Leadership Resources," Sustainability, MDPI, vol. 13(19), pages 1-18, September.
   2. Geoffrey Kipkirui Langat & Teresia K Linge & Damary Sikalieh, 2019. "Influence of inspirational motivation on employee job performance in the insurance industry in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(6), pages 01-07, October.
   3. Qian Hongdao & Sughra Bibi & Asif Khan & Lorenzo Ardito & Mohammad Nurunnabi, 2019. "Does What Goes Around Really Comes Around? The Mediating Effect of CSR on the Relationship between Transformational Leadership and Employee’s Job Performance in Law Firms," Sustainability, MDPI, vol. 11(12), pages 1-19, June.
   4. Galvão Meirinhos & António Cardoso & Maria Neves & Rui Silva & Reiville Rêgo, 2023. "Leadership Styles, Motivation, Communication and Reward Systems in Business Performance," JRFM, MDPI, vol. 16(2), pages 1-30, January.
   5. Usama Najam & Norizah Binti Mohd Mustamil, 2022. "Does Proactive Personality Moderate the Relationship Between Servant Leadership and Psychological Ownership and Resilience?," SAGE Open, , vol. 12(2), pages 21582440221, April.
   6. Juan Yang & Bo Pu & Zhenzhong Guan, 2019. "Entrepreneurial Leadership and Turnover Intention of Employees: The Role of Affective Commitment and Person-job Fit," IJERPH, MDPI, vol. 16(13), pages 1-17, July.
   7. Taghrid S. Suifan & Marwa Al-Janini, 2017. "The Relationship between Transformational Leadership and Employees’ Creativity in the Jordanian Banking Sector," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 284-292.
   8. Mohd Asrof Gulam Nabi & Wan Khairuzzaman Wan Ismail, 2016. "Job Crafting In Public Sector," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 7(4), pages 63-81, October.
   9. Sherine Al Ahmad & Nasser Fathi Easa & Nehale Mostapha, 2019. "Transformational Leadership and Innovation at the Lebanese Banking Industry," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(4), pages 267-292.
   10. Ahmad Nasser Abuzaid & Noor Al-Ma’aitah & Yazan Emnawer Al-Haraisa & Khalaf Ibrahim Al-Tarawneh, 2019. "Examining the Impact of Transformational Leadership on the Strategic Decisions Effectiveness of Jordanian Microfinance Companies," International Review of Management and Marketing, Econjournals, vol. 9(2), pages 76-83.
   11. Yasangi Anuradha Iddagoda & Henarath H. D. N. P. Opatha, 2020. "Relationships and Mediating Effects of Employee Engagement: An Empirical Study of Managerial Employees of Sri Lankan Listed Companies," SAGE Open, , vol. 10(2), pages 21582440209, April.
   12. Maira Khan & Mukaram Ali Khan & Syed Sohaib Zubair & Aisha Rizwan, 2022. "How Transformational Leaders Are Engaged in Work Settings During Episode of Covid-19? Exploring Mediating Effects of Structural Empowerment and Process Innovation," SAGE Open, , vol. 12(2), pages 21582440221, April.
   13. Jeevan Jyoti & Hardeep Chahal & Asha Rani, 2017. "Role of Organizational Learning and Innovation in between High-performance HR Practices and Business Performance: A Study of Telecommunication Sector," Vision, , vol. 21(3), pages 259-273, September.
   14. Muhammad Sanaullah Shah & Cisheng Wu & Zia Ullah, 2021. "The Inter-Relationship between CSR, Inclusive Leadership and Employee Creativity: A Case of the Banking Sector," Sustainability, MDPI, vol. 13(16), pages 1-17, August.
   15. Sherine Al Ahmad & Nasser Fathi Easa & Nehale Mostapha, 2019. "The Effect of Transformational Leadership on Innovation: Evidence from Lebanese Banks," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 215-240.
   16. Ioana Gutu & Daniela Tatiana Agheorghiesei & Alexandru Tugui, 2022. "Leadership and Work Engagement Effectiveness within the Technology Era," Sustainability, MDPI, vol. 14(18), pages 1-25, September.
   17. Khoa T. Tran & Phuong V. Nguyen & Linh M. Nguyen, 2018. "The Role of Financial Slack, Employee Creative Self-Efficacy and Learning Orientation in Innovation and Organizational Performance," Administrative Sciences, MDPI, vol. 8(4), pages 1-32, December.
   18. Fatma Sonmez Cakir & Zafer Adiguzel, 2020. "Analysis of Leader Effectiveness in Organization and Knowledge Sharing Behavior on Employees and Organization," SAGE Open, , vol. 10(1), pages 21582440209, March.
   19. Siti Munfaqiroh & Hanif Mauludin & Anggi Suhendar, 2021. "The Influence of Transformational Leadership on Employee Job Satisfaction with Organizational Commitment as Intervening Variable," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(1), pages 250265-2502, December.
   20. Nazia Habib & Sajid Hussain Awan & Shaheryar Naveed & Chaudhry Shoaib Akhtar, 2020. "Effectiveness of Interpersonal Leadership for Engagement and Task Performance of Nurses," SAGE Open, , vol. 10(2), pages 21582440209, May.
   21. Mou Lin & Azura Abdullah Effendi & Qaisar Iqbal, 2022. "The Mechanism Underlying the Sustainable Performance of Transformational Leadership: Organizational Identification as Moderator," Sustainability, MDPI, vol. 14(23), pages 1-19, November.
   22. Wioleta Kucharska, 2021. "Intellectual Capital, and Knowledge Processes for Organizational Innovativeness across Industries: The Case of Poland - the full version of a study published in JIC," GUT FME Working Paper Series A 65, Faculty of Management and Economics, Gdansk University of Technology.

5. Jeevan Jyoti & Poonam Sharma, 2015. "Impact of Mentoring Functions on Career Development: Moderating Role of Mentoring Culture and Mentoring Structure," Global Business Review, International Management Institute, vol. 16(4), pages 700-718, August.

   Cited by:

   1. Omonigho Simon Umukoro & David Efevogho Okurame, 2018. "Role of mentoring in career adaptability and ambiguity tolerance of potential Nigerian entrepreneurs: the moderating effect of age," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 8(1), pages 1-13, December.
   2. Siavash Bakhtiar, 2018. "Concerning the Apparition of a Mobile Phone in a 17th Century Painting and Its Issuefication," European Journal of Multidisciplinary Studies Articles, Revistia Research and Publishing, vol. 3, ejms_v3_i.
   3. Praveen Kumar Sharma & Rajnish Kumar Misra & Prachee Mishra, 2017. "Job Satisfaction Scale: Adaptation and Validation Among Indian IT (Information Technology) Employees," Global Business Review, International Management Institute, vol. 18(3), pages 703-718, June.
   4. Baran, Małgorzata & Zarzycki, Roland, 2021. "Key effects of mentoring processes — multi-tool comparative analysis of the career paths of mentored employees with non-mentored employees," Journal of Business Research, Elsevier, vol. 124(C), pages 1-11.
   5. Shang, Jing & Zeng, Mingbin & Zhang, Gupeng, 2022. "Investigating the mentorship effect on the academic success of young scientists: An empirical study of the 985 project universities of China," Journal of Informetrics, Elsevier, vol. 16(2).
   6. Jyoti Chauhan & Geeta Mishra & Suman Bhakri, 2022. "Career Success of Women: Role of Family Responsibilities, Mentoring, and Perceived Organizational Support," Vision, , vol. 26(1), pages 105-117, March.
   7. Jyoti, Jeevan & Rani, Asha, 2019. "Role of burnout and mentoring between high performance work system and intention to leave: Moderated mediation model," Journal of Business Research, Elsevier, vol. 98(C), pages 166-176.

6. Jeevan Jyoti & Roomi Rani, 2014. "Exploring talent management practices: antecedents and consequences," International Journal of Management Concepts and Philosophy, Inderscience Enterprises Ltd, vol. 8(4), pages 220-248.

   Cited by:

   1. Francis Ezieshi Monyei & Wilfred I. Ukpere & Emmanuel Kalu Agbaeze & Solomon Omonona & Lovlyn Ekeowa Kelvin-Iloafu & Happiness Ozioma Obi-Anike, 2021. "The Impact of Succession Management on Small and Medium Enterprises’ Sustainability in Lagos State, Nigeria," Sustainability, MDPI, vol. 13(23), pages 1-12, December.
   2. Bidayatul Akmal Mustafa Kamil* & Khulida Kirana Yahya & Marhanum Che Mohd Salleh & Fatin Izzati Iqbal, 2018. "Talent Development and Retention from the Bankers’ Perspectives: A Study at Islamic Banks in Malaysia," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 161-166:6.

7. Jeevan Jyoti & Himani Arora, 2013. "Impact of Client–Vendor Relationship on Firm’s Financial Performance: A Study of Outsourcing Firms," Global Business Review, International Management Institute, vol. 14(4), pages 691-709, December.

   Cited by:

   1. Hardeep Chahal & Jeevan Jyoti & Asha Rani, 2016. "The Effect of Perceived High-performance Human Resource Practices on Business Performance: Role of Organizational Learning," Global Business Review, International Management Institute, vol. 17(3_suppl), pages 107-132, June.
   2. Uttara Jangbahadur & Vandna Sharma, 2018. "Measuring Employee Development," Global Business Review, International Management Institute, vol. 19(2), pages 455-476, April.

8. Jeevan Jyoti & Jyoti Sharma, 2012. "Impact of Market Orientation on Business Performance: Role of Employee Satisfaction and Customer Satisfaction," Vision, , vol. 16(4), pages 297-313, December.

   Cited by:

   1. Seo Gang-Hoon, 2020. "A Content Analysis of International Airline Alliances Mission Statements," Business Systems Research, Sciendo, vol. 11(1), pages 89-105, March.
   2. Hamada Fawzy Thabet Abuzid & Muzaffar Abbas, 2017. "Banks Performance and Impact of Market Orientation Strategy: Do Employee Satisfaction and Customer Loyalty Augment this Relationship?," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 60-66.
   3. ORISHEDE, & Felix, 2024. "Organizational Innovations and Firm Performance," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 10(12), pages 631-642, January.
   4. ORISHEDE, Felix, 2023. "Building Blocks and Organizational Performance," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(12), pages 1963-1974, December.
   5. Chijioke Nwachukwu & Pavel Žufan, 2017. "Influence of Customer Focused Mission Statement on Customer Satisfaction," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 65(3), pages 1031-1038.
   6. Jagwinder Singh & Shivani Saini, 2016. "Managing Consumer Loyalty through Acquisition, Retention and Experience Efforts: An Empirical Study on Service Consumers in India," Vision, , vol. 20(2), pages 121-134, June.
   7. S. Yaakub* & N. A. H. Nik Abdullah, 2018. "The Moderating Effects of Logistics and Supply Chain Issues on the Relationship Between Organisational Innovations, Entrepreneurial Orientation and Market Orientation of Smes in Malaysia," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 973-985:6.
   8. Jeevan Jyoti & Hardeep Chahal & Asha Rani, 2017. "Role of Organizational Learning and Innovation in between High-performance HR Practices and Business Performance: A Study of Telecommunication Sector," Vision, , vol. 21(3), pages 259-273, September.
   9. Patel, Vijay K. & Manley, Scott C. & Hair, Joseph F. & Ferrell, O.C. & Pieper, Torsten M., 2016. "Is stakeholder orientation relevant for European firms?," European Management Journal, Elsevier, vol. 34(6), pages 650-660.
   10. Jeeven Jyoti & Manisha Dev, 2016. "Perceived High-performance Work System and Employee Performance: Role of Self-efficacy and Learning Orientation," Metamorphosis: A Journal of Management Research, , vol. 15(2), pages 115-133, December.
   11. Reed, Kendra & Goolsby, Jerry R. & Johnston, Michelle K., 2016. "Listening in and out: Listening to customers and employees to strengthen an integrated market-oriented system," Journal of Business Research, Elsevier, vol. 69(9), pages 3591-3599.
   12. Tariq Aboalhool & Ahmad Alzubi & Kolawole Iyiola, 2024. "Humane Entrepreneurship in the Circular Economy: The Role of Green Market Orientation and Green Technology Turbulence for Sustainable Corporate Performance," Sustainability, MDPI, vol. 16(6), pages 1-23, March.

9. Jeevan Jyoti & Pooja Gupta & Sindhu Kotwal, 2011. "Impact of Knowledge Management Practices on Innovative Capacity," Vision, , vol. 15(4), pages 315-330, December.

   Cited by:

   1. Lutfi Nurcholis, 2021. "How to Improve Internationalization Strategy Based on Market Characteristics, Culture Understanding, and Knowledge Management: the Mediating Effect of Management Behavior," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1717-1740, December.
   2. Abdullatef Alkandari & Dr. Ra’ed Masa’deh & Prof. Musa Al-Lozi, 2017. "Knowledge Management and its Role on Organizational Crisis Management: A Literature Review," Journal of Social Sciences (COES&RJ-JSS), , vol. 6(4), pages 833-850, October.
   3. T. Ramayah & Jasmine A. L. Yeap & Joshua Ignatius, 2014. "Assessing Knowledge Sharing Among Academics: A Validation of the Knowledge Sharing Behavior Scale (KSBS)," Evaluation Review, , vol. 38(2), pages 160-187, April.
   4. Jeevan Jyoti & Hardeep Chahal & Asha Rani, 2017. "Role of Organizational Learning and Innovation in between High-performance HR Practices and Business Performance: A Study of Telecommunication Sector," Vision, , vol. 21(3), pages 259-273, September.
   5. Amel Attour & Pierre Barbaroux, 2016. "The Role of Knowledge Processes in a Business Ecosystem's Lifecycle," Post-Print hal-03223699, HAL.
   6. Amel Attour & Pierre Barbaroux, 2021. "The Role of Knowledge Processes in a Business Ecosystem’s Lifecycle," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(1), pages 238-255, March.

Books

1. Hardeep Chahal & Jeevan Jyoti & Jochen Wirtz (ed.), 2019. "Understanding the Role of Business Analytics," Springer Books, Springer, number 978-981-13-1334-9, January.

   Cited by:

   1. Claudia Antal-Vaida, 2020. "Business Analytics Applications for Consumer Credits," Database Systems Journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(1), pages 14-23.
   2. Alba Vázquez-López & Martín Barrasa-Rioja & Manuel Marey-Perez, 2021. "ICT in Rural Areas from the Perspective of Dairy Farming: A Systematic Review," Future Internet, MDPI, vol. 13(4), pages 1-18, April.
   3. Ogbeibu, Samuel & Pereira, Vijay & Emelifeonwu, Jude & Gaskin, James, 2021. "Bolstering creativity willingness through digital task interdependence, disruptive and smart HRM technologies," Journal of Business Research, Elsevier, vol. 124(C), pages 422-436.

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