IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v22y2020i6d10.1007_s10796-019-09945-7.html
   My bibliography  Save this article

Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations

Author

Listed:
  • Guilherme C. Wiedenhöft

    (University of Rio Grande)

  • Edimara M. Luciano

    (Pontifical Catholic University of Rio Grande do Sul)

  • Gabriela V. Pereira

    (Danube University Krems)

Abstract

This study aims to verify the effects of IT governance (ITG) institutionalization on civil servants’ behavior. The general assumption is that ITG institutionalization exerts a positive effect on behavior, provided the ITG legitimation process enhances the perception of organizational justice since transparency and equity increases. Organizational citizenship behavior (OCB) was used to understand individuals’ behavior, which describes individuals’ voluntary commitment in organizations that is not necessarily part of their contractual tasks but is essential to reach the organizational goals. In order to achieve the objective, a multi-method study was developed and operationalized in the context of a diverse range of public organizations in Rio Grande do Sul State Government in Brazil. A theoretical-empirical model was created based on literature, focus group, and interviews. A descriptive-confirmative study was operationalized through a survey with 173 Brazilian civil servants. A questionnaire was developed and validated. All hypotheses were confirmed through a partial least squares structural equation modeling (PLS-SEM) data analysis. The main theoretical contribution is the development of an ITG framework and the demonstration of a positive and significant relationship with the OCB construct. The main finding is that individual behavioral changes are encouraged by ITG institutionalization.

Suggested Citation

  • Guilherme C. Wiedenhöft & Edimara M. Luciano & Gabriela V. Pereira, 2020. "Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations," Information Systems Frontiers, Springer, vol. 22(6), pages 1487-1504, December.
    • Handle: RePEc:spr:infosf:v:22:y:2020:i:6:d:10.1007_s10796-019-09945-7
    DOI: 10.1007/s10796-019-09945-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-019-09945-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-019-09945-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gabriela Viale Pereira & Marie Anne Macadar & Edimara M. Luciano & Maurício Gregianin Testa, 0. "Delivering public value through open government data initiatives in a Smart City context," Information Systems Frontiers, Springer, vol. 0, pages 1-17.
    2. Miguel Pina e Cunha & Arménio Rego & Stewart Clegg, 2010. "Obedience and Evil: From Milgram and Kampuchea to Normal Organizations," Journal of Business Ethics, Springer, vol. 97(2), pages 291-309, December.
    3. Edimara Mezzomo Luciano & Guilherme Costa Wiedenhöft & Marie Anne Macadar & Fabio Pinheiro dos Santos, 2016. "Information Technology Governance Adoption: Understanding its Expectations Through the Lens of Organizational Citizenship," International Journal of IT/Business Alignment and Governance (IJITBAG), IGI Global, vol. 7(2), pages 22-32, July.
    4. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams, 2015. "A meta-analysis of existing research on citizen adoption of e-government," Information Systems Frontiers, Springer, vol. 17(3), pages 547-563, June.
    5. Adriano Olímpio Tonelli & Paulo Henrique Souza Bermejo & Pâmela Aparecida dos Santos & Larissa Zuppo & André Luiz Zambalde, 2017. "It governance in the public sector: a conceptual model," Information Systems Frontiers, Springer, vol. 19(3), pages 593-610, June.
    6. Adriano Olímpio Tonelli & Paulo Henrique Souza Bermejo & Pâmela Aparecida dos Santos & Larissa Zuppo & André Luiz Zambalde, 0. "It governance in the public sector: a conceptual model," Information Systems Frontiers, Springer, vol. 0, pages 1-18.
    7. Gabriela Viale Pereira & Marie Anne Macadar & Edimara M. Luciano & Maurício Gregianin Testa, 2017. "Delivering public value through open government data initiatives in a Smart City context," Information Systems Frontiers, Springer, vol. 19(2), pages 213-229, April.
    8. Arménio Rego & Miguel Pina E. Cunha, 2008. "Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 541-554, May.
    9. Amrit Tiwana & Stephen K. Kim, 2015. "Discriminating IT Governance," Information Systems Research, INFORMS, vol. 26(4), pages 656-674, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Joseph Vithayathil & Vidyanand Choudhary, 2022. "Organizational Structure for the IT Department: Profit Center or Cost Center?," Information Systems Frontiers, Springer, vol. 24(6), pages 2053-2076, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Amanat Ali & Shahid Iqbal & Syed Arslan Haider & Shehnaz Tehseen & Bilal Anwar & Mariam Sohail & Khalid Rehman, 2021. "Does Governance in Information Technology Matter When It Comes to Organizational Performance in Pakistani Public Sector Organizations? Mediating Effect of Innovation," SAGE Open, , vol. 11(2), pages 21582440211, May.
    2. Nripendra P. Rana & Sunil Luthra & Sachin Kumar Mangla & Rubina Islam & Sian Roderick & Yogesh K. Dwivedi, 2019. "Barriers to the Development of Smart Cities in Indian Context," Information Systems Frontiers, Springer, vol. 21(3), pages 503-525, June.
    3. Johannes Stübinger & Lucas Schneider, 2020. "Understanding Smart City—A Data-Driven Literature Review," Sustainability, MDPI, vol. 12(20), pages 1-23, October.
    4. Maciej Grzenda & Jaroslaw Legierski, 2021. "Towards Increased Understanding of Open Data Use for Software Development," Information Systems Frontiers, Springer, vol. 23(2), pages 495-513, April.
    5. Robertina ZDJELAR & Anamarija MUSA & Nikolina Žajdela HRUSTEK, 2021. "Open data availability in Croatian local government: Improving the quality of life," Smart Cities and Regional Development (SCRD) Journal, Smart-EDU Hub, Faculty of Public Administration, National University of Political Studies & Public Administration, vol. 5(3), pages 21-40, July.
    6. Haozhi Pan & Stan Geertman & Brian Deal, 2020. "What does urban informatics add to planning support technology?," Environment and Planning B, , vol. 47(8), pages 1317-1325, October.
    7. Federico Cabitza & Angela Locoro & Carlo Batini, 2020. "Making Open Data more Personal Through a Social Value Perspective: a Methodological Approach," Information Systems Frontiers, Springer, vol. 22(1), pages 131-148, February.
    8. Marijn Janssen & David Konopnicki & Jane L. Snowdon & Adegboyega Ojo, 2017. "Driving public sector innovation using big and open linked data (BOLD)," Information Systems Frontiers, Springer, vol. 19(2), pages 189-195, April.
    9. Marijn Janssen & David Konopnicki & Jane L. Snowdon & Adegboyega Ojo, 0. "Driving public sector innovation using big and open linked data (BOLD)," Information Systems Frontiers, Springer, vol. 0, pages 1-7.
    10. Gupta, Anushri & Panagiotopoulos, Panos & Bowen, Frances, 2020. "An orchestration approach to smart city data ecosystems," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    11. Guilherme Costa Wiedenhöft & Edimara Mezzomo Luciano, 2021. "Going the Extra Mile: Impact of Individuals’ Behavior on Information Technology Governance," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 25(5), pages 190237-1902.
    12. Palaco, Ileana & Park, Min Jae & Kim, Suk Kyoung & Rho, Jae Jeung, 2019. "Public–private partnerships for e-government in developing countries: An early stage assessment framework," Evaluation and Program Planning, Elsevier, vol. 72(C), pages 205-218.
    13. Olivia Benfeldt & John Stouby Persson & Sabine Madsen, 2020. "Data Governance as a Collective Action Problem," Information Systems Frontiers, Springer, vol. 22(2), pages 299-313, April.
    14. Olivia Benfeldt & John Stouby Persson & Sabine Madsen, 0. "Data Governance as a Collective Action Problem," Information Systems Frontiers, Springer, vol. 0, pages 1-15.
    15. Ravi Thambusamy & Prashant Palvia, 2020. "U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality," Information Systems Frontiers, Springer, vol. 22(1), pages 91-111, February.
    16. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
    17. Anders Haug & Aleksandra Magdalena Staskiewicz & Lars Hvam, 2023. "Strategies for Master Data Management: A Case Study of an International Hearing Healthcare Company," Information Systems Frontiers, Springer, vol. 25(5), pages 1903-1923, October.
    18. Yang Zhao & Yixuan Li & Ning Wang & Ruoxin Zhou & Xin (Robert) Luo, 2022. "A Meta-Analysis of Online Impulsive Buying and the Moderating Effect of Economic Development Level," Information Systems Frontiers, Springer, vol. 24(5), pages 1667-1688, October.
    19. Prabhsimran Singh & Yogesh K. Dwivedi & Karanjeet Singh Kahlon & Ravinder Singh Sawhney & Ali Abdallah Alalwan & Nripendra P. Rana, 0. "Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    20. Dorota Grego-Planer, 2019. "The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors," Sustainability, MDPI, vol. 11(22), pages 1-20, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:22:y:2020:i:6:d:10.1007_s10796-019-09945-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.