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The Relationship between Individualism, Collectivism, the Perception of Justice, Demographic Characteristics and Organisational Citizenship Behaviour

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  • Aaron Cohen
  • Anat Avrahami

Abstract

This study examines the relationship between individualism, collectivism, the perception of justice, and demographic variables and organisational citizenship behaviour. The research design is based on survey data acquired from questionnaires distributed to 241 certified nurses and their superiors in 20 units of one of the hospitals in northern Israel. The findings showed that collectivist employees tended to display OCB more frequently than individualistic employees. Positive relationships were found between justice variables and OCB. Of the demographic variables, married employees tended to display OCB more than unmarried workers. In addition, more experienced employees exhibited fewer organisational citizenship behaviours than did their less experienced colleagues. The findings are discussed in terms of their theoretical and practical implications.

Suggested Citation

  • Aaron Cohen & Anat Avrahami, 2006. "The Relationship between Individualism, Collectivism, the Perception of Justice, Demographic Characteristics and Organisational Citizenship Behaviour," The Service Industries Journal, Taylor & Francis Journals, vol. 26(8), pages 889-901, December.
    • Handle: RePEc:taf:servic:v:26:y:2006:i:8:p:889-901
    DOI: 10.1080/02642060601011707
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    Cited by:

    1. Roy, Sanjit Kumar & Balaji, M.S. & Soutar, Geoff & Lassar, Walfried M. & Roy, Rajat, 2018. "Customer engagement behavior in individualistic and collectivistic markets," Journal of Business Research, Elsevier, vol. 86(C), pages 281-290.
    2. Pablo Ruiz-Palomino & Ricardo Martínez-Cañas & Joan Fontrodona, 2013. "Ethical Culture and Employee Outcomes: The Mediating Role of Person-Organization Fit," Journal of Business Ethics, Springer, vol. 116(1), pages 173-188, August.
    3. Thuy-Van Tran & Sinikka Lepistö & Janne Järvinen, 2021. "The relationship between subjectivity in managerial performance evaluation and the three dimensions of justice perception," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(3), pages 369-399, September.
    4. Xia, Dongqin & Li, Yazhou & He, Yanling & Zhang, Tingting & Wang, Yongliang & Gu, Jibao, 2019. "Exploring the role of cultural individualism and collectivism on public acceptance of nuclear energy," Energy Policy, Elsevier, vol. 132(C), pages 208-215.
    5. Arménio Rego & Miguel Pina E. Cunha, 2008. "Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 541-554, May.
    6. Chun-hsi Chen & Rui Kao, 2012. "Work Values and Service-Oriented Organizational Citizenship Behaviors: The Mediation of Psychological Contract and Professional Commitment: A Case of Students in Taiwan Police College," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 107(1), pages 149-169, May.
    7. Yen, Chang-Hua & Teng, Hsiu-Yu, 2013. "The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry," Tourism Management, Elsevier, vol. 36(C), pages 401-410.

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