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A study of organizational citizenship behaviors in a retail setting

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  • Ackfeldt, Anna-Lena
  • Coote, Leonard V.

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  • Ackfeldt, Anna-Lena & Coote, Leonard V., 2005. "A study of organizational citizenship behaviors in a retail setting," Journal of Business Research, Elsevier, vol. 58(2), pages 151-159, February.
    • Handle: RePEc:eee:jbrese:v:58:y:2005:i:2:p:151-159
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    References listed on IDEAS

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    1. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
    2. Barksdale, Kevin & Werner, Jon M., 2001. "Managerial ratings of in-role behaviors, organizational citizenship behaviors, and overall performance: testing different models of their relationship," Journal of Business Research, Elsevier, vol. 51(2), pages 145-155, February.
    3. Turnipseed, David L., 2002. "Are good soldiers good?: Exploring the link between organization citizenship behavior and personal ethics," Journal of Business Research, Elsevier, vol. 55(1), pages 1-15, January.
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    Cited by:

    1. Dabholkar, Pratibha A. & Abston, Kristie A., 2008. "The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research," Journal of Business Research, Elsevier, vol. 61(9), pages 959-967, September.
    2. Gross, Hellen P. & Ingerfurth, Stefan & Willems, Jurgen, 2021. "Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention," Journal of Business Research, Elsevier, vol. 134(C), pages 405-413.
    3. Raineri, Nicolas & Mejía-Morelos, Jorge Humberto & Francoeur, Virginie & Paillé, Pascal, 2016. "Employee eco-initiatives and the workplace social exchange network," European Management Journal, Elsevier, vol. 34(1), pages 47-58.
    4. Helm, Sabrina, 2011. "Employees' awareness of their impact on corporate reputation," Journal of Business Research, Elsevier, vol. 64(7), pages 657-663, July.
    5. Schaarschmidt, Mario & Könsgen, Raoul, 2020. "Good citizen, good ambassador? Linking employees' reputation perceptions with supportive behavior on Twitter," Journal of Business Research, Elsevier, vol. 117(C), pages 754-763.
    6. Johnson, Jennifer Wiggins & Rapp, Adam, 2010. "A more comprehensive understanding and measure of customer helping behavior," Journal of Business Research, Elsevier, vol. 63(8), pages 787-792, August.
    7. Arménio Rego & Miguel Pina E. Cunha, 2008. "Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 541-554, May.
    8. Mohammad Imtiaz Hossain & Mosab I. Tabash & May Ling Siow & Tze San Ong & Suhaib Anagreh, 2023. "Entrepreneurial intentions of Gen Z university students and entrepreneurial constraints in Bangladesh," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-34, December.
    9. Chia-Huei Hsiao & Fong-Jia Wang, 2020. "Proactive personality and job performance of athletic coaches: organizational citizenship behavior as mediator," Palgrave Communications, Palgrave Macmillan, vol. 6(1), pages 1-8, December.
    10. Lau, Patricia Yin Yin & Tong, Jane L.Y. Terpstra & Lien, Bella Ya-Hui & Hsu, Yen-Chen & Chong, Chooi Ling, 2017. "Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 20-26.
    11. Porricelli, Matthew S. & Yurova, Yuliya & Abratt, Russell & Bendixen, Michael, 2014. "Antecedents of brand citizenship behavior in retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 21(5), pages 745-752.

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