Lean service: a contingency perspective
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DOI: 10.1007/s12063-023-00350-7
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References listed on IDEAS
- Lex Donaldson, 1987. "Strategy And Structural Adjustment To Regain Fit And Performance: In Defence Of Contingency Theory," Journal of Management Studies, Wiley Blackwell, vol. 24(1), pages 1-24, January.
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- Nicola Bateman & Zoe Radnor & Russ Glennon, 2018. "Editorial: The landscape of Lean across public services," Public Money & Management, Taylor & Francis Journals, vol. 38(1), pages 1-4, January.
- Henk W. Volberda & Niels van der Weerdt & Ernst Verwaal & Marten Stienstra & Antonio J. Verdu, 2012. "Contingency Fit, Institutional Fit, and Firm Performance: A Metafit Approach to Organization–Environment Relationships," Organization Science, INFORMS, vol. 23(4), pages 1040-1054, August.
- Assadej Vanichchinchai, 2021. "Assessing lean satisfaction and its enablers: a care provider perspective," Operations Management Research, Springer, vol. 14(1), pages 95-106, June.
- Huay Ling Tay & Prakash J. Singh & Vikram Bhakoo & Shahid Al-Balushi, 2017. "Contextual factors: assessing their influence on flow or resource efficiency orientations in healthcare lean projects," Operations Management Research, Springer, vol. 10(3), pages 118-136, December.
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Keywords
Lean service; Operational excellence; Change management; Contingency theory; Service types;All these keywords.
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