Lean service: a contingency perspective
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DOI: 10.1007/s12063-023-00350-7
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References listed on IDEAS
- Torbjørn H. Netland, 2016. "Critical success factors for implementing lean production: the effect of contingencies," International Journal of Production Research, Taylor & Francis Journals, vol. 54(8), pages 2433-2448, April.
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- Nicola Bateman & Zoe Radnor & Russ Glennon, 2018. "Editorial: The landscape of Lean across public services," Public Money & Management, Taylor & Francis Journals, vol. 38(1), pages 1-4, January.
- Erwin Rauch & Dominik T. Matt & Christian Linder, 2020. "Lean management in hospitality: methods, applications and future directions," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 36(3), pages 303-326.
- Henk W. Volberda & Niels van der Weerdt & Ernst Verwaal & Marten Stienstra & Antonio J. Verdu, 2012. "Contingency Fit, Institutional Fit, and Firm Performance: A Metafit Approach to Organization–Environment Relationships," Organization Science, INFORMS, vol. 23(4), pages 1040-1054, August.
- Assadej Vanichchinchai, 2021. "Assessing lean satisfaction and its enablers: a care provider perspective," Operations Management Research, Springer, vol. 14(1), pages 95-106, June.
- Huay Ling Tay & Prakash J. Singh & Vikram Bhakoo & Shahid Al-Balushi, 2017. "Contextual factors: assessing their influence on flow or resource efficiency orientations in healthcare lean projects," Operations Management Research, Springer, vol. 10(3), pages 118-136, December.
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Keywords
Lean service; Operational excellence; Change management; Contingency theory; Service types;All these keywords.
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