IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v11y2021i3p21582440211041081.html
   My bibliography  Save this article

The Buffering Effects of Subordinates’ Forgiveness and Communication Openness on Abusive Supervision and Voice Behavior

Author

Listed:
  • Chenlin Liu
  • Siwei Sun
  • Francisca N. Mapiye Dube

Abstract

Abusive supervision is a type of dysfunctional leadership that fosters continuous verbal or nonverbal infractions on subordinates and undoubtedly negatively impacts various work outcomes. Past literature has explored the underlying rules of how this form of destructive leadership influences employees’ negative working attitudes. However, research focusing on exploring factors that buffer abusive supervision’s harmful effects on voice behavior is relatively scarce. Distinctively, this study seeks to examine under a lens the process through which abusive supervision will harm voice behavior while taking into account emotional exhaustion as a mediator. According to the conservation of resources theory, we propose a cross-domain buffering approach of the negative effect of abusive supervision on voice behavior by considering subordinates’ forgiveness and communication openness acting as the moderators. We test the hypotheses by analyzing 430 sample data from an enterprise in Zhejiang Province, China, using Mplus and SPSS software. The results reveal that emotional exhaustion plays a mediating role in the path analysis of abusive supervision and voice behavior. Moreover, subordinates’ forgiveness and communication openness negatively moderate the mediation path. We enrich current literature by investigating the mechanism of abusive supervision and the impact of this kind of dysfunctional leadership on voice behavior and how to minimize the negative effects. The suggestions proposed can be referred to by practitioners and researchers in establishing a positive working environment.

Suggested Citation

  • Chenlin Liu & Siwei Sun & Francisca N. Mapiye Dube, 2021. "The Buffering Effects of Subordinates’ Forgiveness and Communication Openness on Abusive Supervision and Voice Behavior," SAGE Open, , vol. 11(3), pages 21582440211, August.
  • Handle: RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211041081
    DOI: 10.1177/21582440211041081
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440211041081
    Download Restriction: no

    File URL: https://libkey.io/10.1177/21582440211041081?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Frances Bowen & Kate Blackmon, 2003. "Spirals of Silence: The Dynamic Effects of Diversity on Organizational Voice," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1393-1417, September.
    2. Guohong Helen Han & P. D. Harms & Yuntao Bai, 2017. "Nightmare Bosses: The Impact of Abusive Supervision on Employees’ Sleep, Emotions, and Creativity," Journal of Business Ethics, Springer, vol. 145(1), pages 21-31, September.
    3. Jean-Pierre Neveu & Stevan E. Hobfoll & Jonathon Halbesleben & M Westman, 2018. "Conservation of resources in the organizational context : the reality of resources and their consequences," Post-Print hal-02472360, HAL.
    4. Theodore G. Pacleb & Mihai C. Bocarnea, 2016. "The Relationship between Leadership Styles, Leader Communication Style, and Impact on Leader–Member Exchange Relationship within the Banking Sector in the United States," World Scientific Book Chapters, in: Ovidiu Nicolescu & Lester Lloyd-Reason (ed.), Challenges, Performances and Tendencies in Organisation Management, chapter 30, pages 275-287, World Scientific Publishing Co. Pte. Ltd..
    5. Kathryn Belicki & Nancy DeCourville & Shanmukh Vasant Kamble & Tammy Stewart & Alicia Rubel, 2020. "Reasons for Forgiving: Individual Differences and Emotional Outcomes," SAGE Open, , vol. 10(1), pages 21582440209, January.
    6. Feng Wei & Steven Si, 2013. "Tit for tat? Abusive supervision and counterproductive work behaviors: The moderating effects of locus of control and perceived mobility," Asia Pacific Journal of Management, Springer, vol. 30(1), pages 281-296, March.
    7. Xia, Ying & Schyns, Birgit & Zhang, Li, 2020. "Why and when job stressors impact voice behaviour: An ego depletion perspective," Journal of Business Research, Elsevier, vol. 109(C), pages 200-209.
    8. Elham Anasori & Steven. W. Bayighomog & Cem Tanova, 2020. "Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion," The Service Industries Journal, Taylor & Francis Journals, vol. 40(1-2), pages 65-89, January.
    9. Yucheng Zhang & Zhenyu Liao, 2015. "Consequences of abusive supervision: A meta-analytic review," Asia Pacific Journal of Management, Springer, vol. 32(4), pages 959-987, December.
    10. Linn Van Dyne & Soon Ang & Isabel C. Botero, 2003. "Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1359-1392, September.
    11. Ziguang Chen & Wing Lam & Jian Zhong, 2012. "Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervisor on LMX and, conse," Asia Pacific Journal of Management, Springer, vol. 29(3), pages 597-616, September.
    12. William C. McDowell & Lucy M. Matthews & Ryan L. Matthews & Joshua R. Aaron & Diane R. Edmondson & Cheryl B. Ward, 2019. "The price of success: balancing the effects of entrepreneurial commitment, work-family conflict and emotional exhaustion on job satisfaction," International Entrepreneurship and Management Journal, Springer, vol. 15(4), pages 1179-1192, December.
    13. Ye, Qingyan & Wang, Duanxu & Guo, Weixiao, 2019. "Inclusive leadership and team innovation: The role of team voice and performance pressure," European Management Journal, Elsevier, vol. 37(4), pages 468-480.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shahab Ali & Pu Yongjian & Farrukh Shahzad & Iftikhar Hussain & Dawei Zhang & Zeeshan Fareed & Filza Hameed & Chunlei Wang, 2022. "Abusive Supervision and Turnover Intentions: A Mediation-Moderation Perspective," Sustainability, MDPI, vol. 14(17), pages 1-14, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Florian M. Artinger & Sabrina Artinger & Gerd Gigerenzer, 2019. "C. Y. A.: frequency and causes of defensive decisions in public administration," Business Research, Springer;German Academic Association for Business Research, vol. 12(1), pages 9-25, April.
    2. Ki-Seoung Lee & Yoon-Seo Kim & Hyoung-Chul Shin, 2023. "Effect of Hotel Employees’ Organizational Politics Perception on Organizational Silence, Organizational Cynicism, and Innovation Resistance," Sustainability, MDPI, vol. 15(5), pages 1-12, March.
    3. Muhammad Umer Azeem & Inam Ul Haq & Ghulam Murtaza & Hina Jaffery, 2023. "Challenge–Hindrance Stressors, Helping Behavior and Job Performance: Double-Edged Sword of Religiousness," Journal of Business Ethics, Springer, vol. 184(3), pages 687-699, May.
    4. Zhining Wang & Shuang Ren & Doren Chadee & Yuhang Chen, 2024. "Employee Ethical Silence Under Exploitative Leadership: The Roles of Work Meaningfulness and Moral Potency," Journal of Business Ethics, Springer, vol. 190(1), pages 59-76, February.
    5. Yuntao Bai & Lili Lu & Li Lin-Schilstra, 2022. "Auxiliaries to Abusive Supervisors: The Spillover Effects of Peer Mistreatment on Employee Performance," Journal of Business Ethics, Springer, vol. 178(1), pages 219-237, June.
    6. Muhammad Umer Azeem & Inam Ul Haq & Dirk Clercq & Cong Liu, 2024. "Why and When Do Employees Feel Guilty About Observing Supervisor Ostracism? The Critical Roles of Observers’ Silence Behavior and Leader–Member Exchange Quality," Journal of Business Ethics, Springer, vol. 194(2), pages 317-334, October.
    7. Iftikhar Hussain & Shahab Ali & Farrukh Shahzad & Muhammad Irfan & Yong Wan & Zeeshan Fareed & Li Sun, 2022. "Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective," Sustainability, MDPI, vol. 14(14), pages 1-13, July.
    8. Jimmy Donaghey & Niall Cullinane & Tony Dundon & Adrian Wilkinson, 2011. "Reconceptualising employee silence," Work, Employment & Society, British Sociological Association, vol. 25(1), pages 51-67, March.
    9. Donald H. Kluemper & Kevin W. Mossholder & Dan Ispas & Mark N. Bing & Dragos Iliescu & Alexandra Ilie, 2019. "When Core Self-Evaluations Influence Employees’ Deviant Reactions to Abusive Supervision: The Moderating Role of Cognitive Ability," Journal of Business Ethics, Springer, vol. 159(2), pages 435-453, October.
    10. Jie Cheng & Myeong-Cheol Choi & Joeng-Su Park, 2023. "Social Capital—Can It Weaken the Influence of Abusive Supervision on Employee Behavior?," Sustainability, MDPI, vol. 15(3), pages 1-16, January.
    11. Travis, Dnika J. & Gomez, Rebecca J. & Mor Barak, Michàlle E., 2011. "Speaking up and stepping back: Examining the link between employee voice and job neglect," Children and Youth Services Review, Elsevier, vol. 33(10), pages 1831-1841, October.
    12. Michael Carney, 2015. "Capacity building at the Asia Pacific Journal of Management," Asia Pacific Journal of Management, Springer, vol. 32(4), pages 827-833, December.
    13. Pradeepa Dahanayake & Christopher Selvarajah & Diana Rajendran, 2023. "Capturing the missing voices: A ‘fair go’ for sexual and gender minority employees in Australian workplaces," Australian Journal of Management, Australian School of Business, vol. 48(4), pages 711-731, November.
    14. Uğur Akın & Tarık Ulusoy, 2016. "The Relationship between Organizational Silence and Burnout among Academicians: A Research on Universities in Turkey," International Journal of Higher Education, Sciedu Press, vol. 5(2), pages 1-46, May.
    15. Beauregard, T. Alexandra & Arevshatian, L. & Booth, Jonathan E. & Whittle, S., 2016. "Listen carefully: transgender voices in the workplace," LSE Research Online Documents on Economics 67793, London School of Economics and Political Science, LSE Library.
    16. Halime GOKTAS KULUALP, 2016. "Calisan Sesliligi ile Bazi Kisisel ve Orgutsel Ozellikler Arasindaki Iliskinin Belirlenmesi: Ogretim Elemanlari Uzerine Bir Arastirma," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 16(4), pages 745-761.
    17. Eko Yi Liao & Chun Hui, 2021. "A resource-based perspective on leader-member exchange: An updated meta-analysis," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 317-370, March.
    18. Moczulska Marta & Winkler Renata, 2018. "The “Burden” of Knowledge: Unwanted Knowledge in Management – The Perspective of Individual and Organizational Level," Management Sciences. Nauki o Zarządzaniu, Sciendo, vol. 23(1), pages 37-44, March.
    19. Hilal BARAN & Ceren GİDERLER, 2017. "A Study on Determining the Influence of Organizational Identification on Organizational Justice and Organizational Silence," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 7(3), pages 242-258, March.
    20. Ying-Ni Cheng & Changya Hu & Sheng Wang & Jui-Chieh Huang, 2024. "Political context matters: a joint effect of coercive power and perceived organizational politics on abusive supervision and silence," Asia Pacific Journal of Management, Springer, vol. 41(1), pages 81-106, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211041081. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.