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Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervisor on LMX and, consequently, performance

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  • Ziguang Chen
  • Wing Lam
  • Jian Zhong

Abstract

There are few studies on how the perception of supervisors by their subordinates contributes to high-quality leader-member exchange (LMX). We thus propose that the trust perception of supervisors by their subordinates can help explain the development of high-quality LMX. Furthermore, the trust perception may interact with supervisor-rated emotional intelligence to influence the quality of LMX, and, consequently, work performance. Using a longitudinal study on a sample of 285 supervisor-subordinate dyads from a manufacturing firm in China, we found that (1) supervisor-rated emotional intelligence of subordinates (Time 1) positively predicts the quality of LMX (Time 2); (2) this relationship is stronger when subordinates highly trust their supervisors (Time 1); (3) LMX (Time 2) positively predicts work performance (Time 3); and (4) LMX (Time 2) fully mediates the interactive effect of emotional intelligence (Time 1) and trust in the supervisor (Time 1) on work performance (Time 3). Copyright Springer Science+Business Media, LLC 2012

Suggested Citation

  • Ziguang Chen & Wing Lam & Jian Zhong, 2012. "Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervisor on LMX and, conse," Asia Pacific Journal of Management, Springer, vol. 29(3), pages 597-616, September.
    • Handle: RePEc:kap:asiapa:v:29:y:2012:i:3:p:597-616
    DOI: 10.1007/s10490-010-9210-z
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    References listed on IDEAS

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    1. James H. Davis & F. David Schoorman & Roger C. Mayer & Hwee Hoon Tan, 2000. "The trusted general manager and business unit performance: empirical evidence of a competitive advantage," Strategic Management Journal, Wiley Blackwell, vol. 21(5), pages 563-576, May.
    2. Kurt T. Dirks & Donald L. Ferrin, 2001. "The Role of Trust in Organizational Settings," Organization Science, INFORMS, vol. 12(4), pages 450-467, August.
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    Cited by:

    1. Chenlin Liu & Siwei Sun & Francisca N. Mapiye Dube, 2021. "The Buffering Effects of Subordinates’ Forgiveness and Communication Openness on Abusive Supervision and Voice Behavior," SAGE Open, , vol. 11(3), pages 21582440211, August.
    2. Sarah Fischer & Shannon Hyder & Arlene Walker, 2020. "The effect of employee affective and cognitive trust in leadership on organisational citizenship behaviour and organisational commitment: Meta-analytic findings and implications for trust research," Australian Journal of Management, Australian School of Business, vol. 45(4), pages 662-679, November.
    3. Dhar, Rajib Lochan, 2016. "Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy," Tourism Management, Elsevier, vol. 57(C), pages 139-148.
    4. Sana Mumtaz & Chris Rowley, 2020. "The relationship between leader–member exchange and employee outcomes: review of past themes and future potential," Management Review Quarterly, Springer, vol. 70(1), pages 165-189, February.
    5. Kihyun Lee & Yeon Joo Chae & Inyong Shin, 2016. "Motivational antecedents of leader-member exchange differentiation: Evidence from South Korea," Asia Pacific Journal of Management, Springer, vol. 33(1), pages 87-112, March.
    6. Gao, Zhonghua & Zhao, Chen & Liu, Yonghong, 2023. "Fostering a salesperson’s team identification: An investigation into the effects of leader-follower emotional intelligence congruence from a person–environment fit perspective," Journal of Business Research, Elsevier, vol. 158(C).
    7. Eko Yi Liao & Chun Hui, 2021. "A resource-based perspective on leader-member exchange: An updated meta-analysis," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 317-370, March.
    8. Feifei Lu & Ho Kwong Kwan & Bin Ma, 2022. "Carry the past into the future: the effects of CEO temporal focus on succession planning in family firms," Asia Pacific Journal of Management, Springer, vol. 39(2), pages 763-804, June.

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