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Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion

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  • Elham Anasori
  • Steven. W. Bayighomog
  • Cem Tanova

Abstract

The present study proposes and tests a moderated mediation model investigating the direct and mediated effect of workplace bullying on employee emotional exhaustion via psychological distress and resilience with mindfulness as a moderating variable, under the lens of COR and JD-R theory. Structural Equation Modeling was used to analyze data from 252 4- and 5-star hotels’ full-time employees in North Cyprus. The results show that workplace bullying significantly predicted emotional exhaustion, and resilience and psychological distress partially mediated this relationship. However, employee mindfulness did not significantly moderate the effect of workplace bullying on emotional exhaustion, nor its indirect effect via resilience. Implications are discussed further.

Suggested Citation

  • Elham Anasori & Steven. W. Bayighomog & Cem Tanova, 2020. "Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion," The Service Industries Journal, Taylor & Francis Journals, vol. 40(1-2), pages 65-89, January.
    • Handle: RePEc:taf:servic:v:40:y:2020:i:1-2:p:65-89
    DOI: 10.1080/02642069.2019.1589456
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    Cited by:

    1. Chenlin Liu & Siwei Sun & Francisca N. Mapiye Dube, 2021. "The Buffering Effects of Subordinates’ Forgiveness and Communication Openness on Abusive Supervision and Voice Behavior," SAGE Open, , vol. 11(3), pages 21582440211, August.
    2. Hur, Won-Moo & Shin, Yuhyung & Shin, Gyeongpyo, 2022. "Daily relationships between customer incivility, organizational control, self-efficacy, and service performance," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    3. Colleen V. Anusiewicz & Nataliya V. Ivankova & Pauline A. Swiger & Gordon L. Gillespie & Peng Li & Patricia A. Patrician, 2020. "How does workplace bullying influence nurses’ abilities to provide patient care? A nurse perspective," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(21-22), pages 4148-4160, November.
    4. Daniela Acquadro Maran & Davide Minniti & Michele Presutti & Marta Alesina & Adelina Brizio & Paola Gatti, 2023. "Workplace Bullying among Healthcare Professionals: A Quanti-Qualitative Survey in a Sample of Women Working in an Italian Healthcare Setting," IJERPH, MDPI, vol. 20(10), pages 1-13, May.

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