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Voice in Supply Chains: Does the Better Work Program Lead to Improvements in Labor Standards Compliance?

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  • Kelly Pike

Abstract

Using a six-year study of Better Work Lesotho (BWL), this article examines whether the ILO’s Better Work initiative leads to improvements in labor standards compliance. Data include 55 focus group discussions conducted with 426 workers during four waves of data collection between 2011 and 2017. In-depth qualitative research with workers before, during, and after BWL reveals the root causes underlying noncompliance. Findings indicate that improvements across a number of compliance areas are enabled by collective worker voice mechanisms established by BWL at the factory level. Workers also highlight additional positive impacts of these improvements beyond the workplace. The author concludes that worker voice is essential to long-term sustainable improvements in labor standards compliance. This study makes an empirical and a methodological contribution by demonstrating the importance of worker voice in both the implementation of Better Work and its evaluation and impact.

Suggested Citation

  • Kelly Pike, 2020. "Voice in Supply Chains: Does the Better Work Program Lead to Improvements in Labor Standards Compliance?," ILR Review, Cornell University, ILR School, vol. 73(4), pages 913-938, August.
    • Handle: RePEc:sae:ilrrev:v:73:y:2020:i:4:p:913-938
    DOI: 10.1177/0019793920911905
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    2. Matthew Amengual & Sarosh Kuruvilla, 2020. "Editorial Essay: Introduction to a Special Issue on Improving Private Regulation of Labor in Global Supply Chains: Theory and Evidence," ILR Review, Cornell University, ILR School, vol. 73(4), pages 809-816, August.
    3. Gregor Murray & Dalia Gesualdi-Fecteau & Christian Lévesque & Nicolas Roby, 2023. "What makes work better or worse? An analytical framework," Transfer: European Review of Labour and Research, , vol. 29(3), pages 305-322, August.
    4. Yossi Dahan & Hanna Lerner & Faina Milman-Sivan, 2023. "Shared Responsibility and Labor Rights in Global Supply Chains," Journal of Business Ethics, Springer, vol. 182(4), pages 1025-1040, February.
    5. Juliane Reinecke & Jimmy Donaghey, 2021. "Towards Worker‐Driven Supply Chain Governance: Developing Decent Work Through Democratic Worker Participation," Journal of Supply Chain Management, Institute for Supply Management, vol. 57(2), pages 14-28, April.
    6. Xiangmin Liu & Danielle D. van Jaarsveld & Yoshio Yanadori, 2022. "Customer aggression, employee voice and quit rates: Evidence from the frontline service workforce," British Journal of Industrial Relations, London School of Economics, vol. 60(2), pages 348-370, June.
    7. Fabiola MIERES & Siobhán MCGRATH, 2021. "Ripe to be heard: Worker voice in the Fair Food Program," International Labour Review, International Labour Organization, vol. 160(4), pages 631-647, December.
    8. Jonathan Morris & Jean Jenkins & Jimmy Donaghey, 2021. "Uneven Development, Uneven Response: The Relentless Search for Meaningful Regulation of GVCs," British Journal of Industrial Relations, London School of Economics, vol. 59(1), pages 3-24, March.
    9. Kelly Pike, 2020. "Dialogue and Coordination: How Hybrid Models Can Strengthen Labor Standards Enforcement," Journal of Developing Societies, , vol. 36(3), pages 312-334, September.
    10. Jean‐Christophe Graz & Jimena Sobrino Piazza & André Walter, 2022. "Labour Standards in Global Production Networks: Assessing Transnational Private Regulation and Workers’ Capacity to Act," Development and Change, International Institute of Social Studies, vol. 53(4), pages 912-937, July.
    11. Ana ANTOLIN & Laura BABBITT & Drusilla BROWN, 2021. "Why is the business case for social compliance in global value chains unpersuasive? Rethinking costs, prices and profits," International Labour Review, International Labour Organization, vol. 160(4), pages 571-590, December.
    12. Vivek Soundararajan & Miriam M. Wilhelm & Andrew Crane, 2021. "Humanizing Research on Working Conditions in Supply Chains: Building a Path to Decent Work," Journal of Supply Chain Management, Institute for Supply Management, vol. 57(2), pages 3-13, April.
    13. Sarosh Kuruvilla & Chunyun Li, 2021. "Freedom of Association and Collective Bargaining in Global Supply Chains: A Research Agenda," Journal of Supply Chain Management, Institute for Supply Management, vol. 57(2), pages 43-57, April.
    14. Franklin Maduko & Timea Pál & László Bruszt, 2021. "The Role of Domestic Factors in the EU’s Governance of Labour Standards through Trade," RSCAS Working Papers 2021/52, European University Institute.

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