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Do high performance work systems enhance business performance? Examining the mediating influence of total quality management

Author

Listed:
  • Emilio Ruiz

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

  • Jesús David Sánchez de Pablo

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

  • Rosa M. Mu?oz

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

  • Isidro Pe?a

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

Abstract

This paper analyses the effect of High-Performance Work Systems (HPWS) and Total Quality Management (TQM) on business performance. An extensive literature review made it possible to establish four hypotheses, along with a comprehensive path model of relationships tested by means of structural equation modelling (SEM) using the partial least squares (PLS) technique. The results show that HPWS positively influence business performance and TQM which, in return, directly improves business performance and mediates in the HPWS-business performance relationship. Upon considering these conclusions, we can, therefore, state that the integration of both human resource management and total quality management is a key strategy for a company.

Suggested Citation

  • Emilio Ruiz & Jesús David Sánchez de Pablo & Rosa M. Mu?oz & Isidro Pe?a, 2019. "Do high performance work systems enhance business performance? Examining the mediating influence of total quality management," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 37(1), pages 235-258.
    • Handle: RePEc:rfe:zbefri:v:37:y:2019:i:1:p:235-258
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    References listed on IDEAS

    as
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    More about this item

    Keywords

    high performance work systems; total quality management; mediation; business performance; partial least square;
    All these keywords.

    JEL classification:

    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General

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