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Digital technologies in airport ground operations

Author

Listed:
  • Ivan Kovynyov

    (kobaltblau Management Consultants AG)

  • Ralf Mikut

    (Karlsruhe Institute of Technology)

Abstract

How have digital technologies changed airport ground operations? Although the relevant peer-reviewed literature emphasizes the role of cost savings as a key driver behind digitalization of airport ground operations, the focus is on data-driven, customer-centric innovations. This paper argues that ground handling agents are deploying new technologies mainly to boost process efficiency and to cut costs. Our research shows that ground handling agents are embracing current trends to craft new business models and develop new revenue streams. In this paper, we examine the ground handling agent’s value chain and identify areas that are strongly affected by digital technologies and those that are not. We discuss different business scenarios for digital technology and link them with relevant research, such as automated service data capturing, new digital services for passengers, big data, indoor navigation, and wearables in airport ground operations. We assess the maturity level of discussed technologies using NASA technology readiness levels.

Suggested Citation

  • Ivan Kovynyov & Ralf Mikut, 2019. "Digital technologies in airport ground operations," Netnomics, Springer, vol. 20(1), pages 1-30, April.
    • Handle: RePEc:kap:netnom:v:20:y:2019:i:1:d:10.1007_s11066-019-09132-5
    DOI: 10.1007/s11066-019-09132-5
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    References listed on IDEAS

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    Cited by:

    1. Joaquín Ordieres-Meré & Tomás Prieto Remón & Jesús Rubio, 2020. "Digitalization: An Opportunity for Contributing to Sustainability From Knowledge Creation," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    2. Ivan Kovynyov & Axel Buerck & Ralf Mikut, 2021. "Design of transformation initiatives implementing organisational agility: an empirical study," SN Business & Economics, Springer, vol. 1(6), pages 1-28, June.
    3. Márk Miskolczi & Melinda Jászberényi & Dávid Tóth, 2021. "Technology-Enhanced Airport Services—Attractiveness from the Travelers’ Perspective," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
    4. Hsiao-Hsien Lin & I-Cheng Hsu & Tzu-Yun Lin & Le-Ming Tung & Ying Ling, 2022. "After the Epidemic, Is the Smart Traffic Management System a Key Factor in Creating a Green Leisure and Tourism Environment in the Move towards Sustainable Urban Development?," Sustainability, MDPI, vol. 14(7), pages 1-22, March.
    5. Halpern, Nigel & Mwesiumo, Deodat & Budd, Thomas & Suau-Sanchez, Pere & Bråthen, Svein, 2021. "Segmentation of passenger preferences for using digital technologies at airports in Norway," Journal of Air Transport Management, Elsevier, vol. 91(C).

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