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Staff rostering at a large international airport

Author

Listed:
  • D. Dowling
  • M. Krishnamoorthy
  • H. Mackenzie
  • D. Sier

Abstract

The human resource planning and scheduling system described in this paper assists in the rostering of approximately 500 staff for the airport operations of a major international airline at one of the busiest international airports. The system rosters airline ground staff over a monthly planning horizon so that the work load is evenly distributed among the staff and idle time, the main productivity measure, is minimised. The rosters are subject to a large number of rules designed to ensure reasonable working conditions and service stand-ards. The system then allocates individual tasks to the staff for any particular day, and effectively manages, in real-time, disruptions that occur due to aircraft delays and unplanned staff absences on the day of operations. The system is also designed to reduce the number of staff needed to run the present rostering system. In this paper, we provide a description of the overall system and an algorithm for solving the rostering problem associated with the system. Copyright Kluwer Academic Publishers 1997

Suggested Citation

  • D. Dowling & M. Krishnamoorthy & H. Mackenzie & D. Sier, 1997. "Staff rostering at a large international airport," Annals of Operations Research, Springer, vol. 72(0), pages 125-147, January.
    • Handle: RePEc:spr:annopr:v:72:y:1997:i:0:p:125-147:10.1023/a:1018992120116
    DOI: 10.1023/A:1018992120116
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    Citations

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    Cited by:

    1. Silke Jütte & Daniel Müller & Ulrich W. Thonemann, 2017. "Optimizing railway crew schedules with fairness preferences," Journal of Scheduling, Springer, vol. 20(1), pages 43-55, February.
    2. Sultan Alodhaibi & Robert L. Burdett & Prasad K.D.V. Yarlagadda, 2020. "A Framework for Sharing Staff between Outbound and Inbound Airport Processes," Mathematics, MDPI, vol. 8(6), pages 1-18, June.
    3. Hyun Jun Yang & Suk Jae Jeong & Sung Wook Yoon, 2020. "Enhancement for human resource management in the ULD build-up process of air-cargo terminal: a strategic linkage approach," Journal of Heuristics, Springer, vol. 26(2), pages 301-333, April.
    4. Lishun Zeng & Mingyu Zhao & Yangfan Liu, 2019. "Airport ground workforce planning with hierarchical skills: a new formulation and branch-and-price approach," Annals of Operations Research, Springer, vol. 275(1), pages 245-258, April.
    5. Jens Brunner & Jonathan Bard & Rainer Kolisch, 2009. "Flexible shift scheduling of physicians," Health Care Management Science, Springer, vol. 12(3), pages 285-305, September.
    6. Ivan Kovynyov & Ralf Mikut, 2019. "Digital technologies in airport ground operations," Netnomics, Springer, vol. 20(1), pages 1-30, April.
    7. Juan P. Cavada & Cristián E. Cortés & Gustavo Henríquez & Pablo A. Rey, 2023. "A ground crew shift rostering model for Santiago International Airport," Operational Research, Springer, vol. 23(1), pages 1-26, March.
    8. Ferdinand Kiermaier & Markus Frey & Jonathan F. Bard, 2020. "The flexible break assignment problem for large tour scheduling problems with an application to airport ground handlers," Journal of Scheduling, Springer, vol. 23(2), pages 177-209, April.
    9. Julie Poullet & Axel Parmentier, 2020. "Shift Planning Under Delay Uncertainty at Air France: A Vehicle-Scheduling Problem with Outsourcing," Transportation Science, INFORMS, vol. 54(4), pages 956-972, July.
    10. Lin, Shih-Wei & Ying, Kuo-Ching, 2014. "Minimizing shifts for personnel task scheduling problems: A three-phase algorithm," European Journal of Operational Research, Elsevier, vol. 237(1), pages 323-334.
    11. Krishnamoorthy, M. & Ernst, A.T. & Baatar, D., 2012. "Algorithms for large scale Shift Minimisation Personnel Task Scheduling Problems," European Journal of Operational Research, Elsevier, vol. 219(1), pages 34-48.
    12. Thompson, Gary M. & Goodale, John C., 2006. "Variable employee productivity in workforce scheduling," European Journal of Operational Research, Elsevier, vol. 170(2), pages 376-390, April.
    13. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
    14. Dori Hulst & Dick Hertog & Wim Nuijten, 2017. "Robust shift generation in workforce planning," Computational Management Science, Springer, vol. 14(1), pages 115-134, January.
    15. Reshma Chirayil Chandrasekharan & Pieter Smet & Tony Wauters, 2021. "An automatic constructive matheuristic for the shift minimization personnel task scheduling problem," Journal of Heuristics, Springer, vol. 27(1), pages 205-227, April.

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