IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v117y2009i1p104-116.html
   My bibliography  Save this article

Ground handling services at European hub airports: Development of a performance measurement system for benchmarking

Author

Listed:
  • Schmidberger, Stephan
  • Bals, Lydia
  • Hartmann, Evi
  • Jahns, Christopher

Abstract

The liberalization of ground handling in Europe forces airports to assess their performance relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop a holistic performance measurement system (PMS) for ramp services. The resulting PMS entails a process-based perspective and reflects the supply chain of airport logistics. As the findings of an ex-post validation suggest, the system represents a suitable basis for competitive benchmarking activities.

Suggested Citation

  • Schmidberger, Stephan & Bals, Lydia & Hartmann, Evi & Jahns, Christopher, 2009. "Ground handling services at European hub airports: Development of a performance measurement system for benchmarking," International Journal of Production Economics, Elsevier, vol. 117(1), pages 104-116, January.
    • Handle: RePEc:eee:proeco:v:117:y:2009:i:1:p:104-116
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0925-5273(08)00317-4
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Fuhr Johannes & Beckers Thorsten, 2006. "Vertical Governance between Airlines and Airports - A Transaction Cost Analysis," Review of Network Economics, De Gruyter, vol. 5(4), pages 1-27, December.
    2. Kakabadse, Andrew & Kakabadse, Nada, 2002. "Trends in Outsourcing:: Contrasting USA and Europe," European Management Journal, Elsevier, vol. 20(2), pages 189-198, April.
    3. Hafeez, Khalid & Zhang, YanBing & Malak, Naila, 2002. "Determining key capabilities of a firm using analytic hierarchy process," International Journal of Production Economics, Elsevier, vol. 76(1), pages 39-51, March.
    4. Adler, Nicole & Berechman, Joseph, 2001. "Measuring airport quality from the airlines' viewpoint: an application of data envelopment analysis," Transport Policy, Elsevier, vol. 8(3), pages 171-181, July.
    5. Yee, C.L. & Tan, K.H. & Platts, K.W., 2006. "Managing `downstream' supply network: A process and tool," International Journal of Production Economics, Elsevier, vol. 104(2), pages 722-735, December.
    6. Lai, Kee-Hung & Ngai, E. W. T. & Cheng, T. C. E., 2004. "An empirical study of supply chain performance in transport logistics," International Journal of Production Economics, Elsevier, vol. 87(3), pages 321-331, February.
    7. Oum, Tae Hoon & Yu, Chunyan & Fu, Xiaowen, 2003. "A comparative analysis of productivity performance of the world's major airports: summary report of the ATRS global airport benchmarking research report—2002," Journal of Air Transport Management, Elsevier, vol. 9(5), pages 285-297.
    8. Neely, Andy & Mills, John & Platts, Ken & Gregory, Mike & Richards, Huw, 1996. "Performance measurement system design: Should process based approaches be adopted?," International Journal of Production Economics, Elsevier, vol. 46(1), pages 423-431, December.
    9. Yeh, Chung-Hsing & Kuo, Yu-Liang, 2003. "Evaluating passenger services of Asia-Pacific international airports," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 39(1), pages 35-48, January.
    10. Müller, Jürgen & Kamp, Vanessa & Niemeier, Hans-Martin, 2005. "Can we learn from benchmarking studies of airports and where do we want to go from here?," Working Papers 28, Berlin School of Economics and Law, Institute of Management Berlin (IMB).
    11. Francis, Graham & Humphreys, Ian & Fry, Jackie, 2002. "The benchmarking of airport performance," Journal of Air Transport Management, Elsevier, vol. 8(4), pages 239-247.
    12. Peter Hill, 1999. "Tangibles, intangibles and services: a new taxonomy for the classification of output," Canadian Journal of Economics, Canadian Economics Association, vol. 32(2), pages 426-446, April.
    13. Francis, Graham & Humphreys, Ian & Fry, Jackie, 2005. "The nature and prevalence of the use of performance measurement techniques by airlines," Journal of Air Transport Management, Elsevier, vol. 11(4), pages 207-217.
    14. Wahlers, James L. & Cox, James III, 1994. "Competitive factors and performance measurement: Applying the theory of constraints to meet customer needs," International Journal of Production Economics, Elsevier, vol. 37(2-3), pages 229-240, December.
    15. Albers, Sascha & Koch, Benjamin & Ruff, Christine, 2005. "Strategic alliances between airlines and airports—theoretical assessment and practical evidence," Journal of Air Transport Management, Elsevier, vol. 11(2), pages 49-58.
    16. Gillen, David & Lall, Ashish, 1997. "Developing measures of airport productivity and performance: an application of data envelopment analysis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 33(4), pages 261-273, December.
    17. Korpela, Jukka & Lehmusvaara, Antti & Tuominen, Markku, 2001. "An analytic approach to supply chain development," International Journal of Production Economics, Elsevier, vol. 71(1-3), pages 145-155, May.
    18. Hales, Douglas N. & Chakravorty, Satya S., 2006. "Implementation of Deming's style of quality management: An action research study in a plastics company," International Journal of Production Economics, Elsevier, vol. 103(1), pages 131-148, September.
    19. Schmitz, J. & Platts, K. W., 2004. "Supplier logistics performance measurement: Indications from a study in the automotive industry," International Journal of Production Economics, Elsevier, vol. 89(2), pages 231-243, May.
    20. Hameri, Ari-Pekka & Paatela, Antti, 2005. "Supply network dynamics as a source of new business," International Journal of Production Economics, Elsevier, vol. 98(1), pages 41-55, October.
    21. Gregory, M. J., 1993. "Integrated performance measurement: A review of current practice and emerging trends," International Journal of Production Economics, Elsevier, vol. 30(1), pages 281-296, July.
    22. Sandstrom, Jaana & Toivanen, Jouko, 2002. "The problem of managing product development engineers: Can the balanced scorecard be an answer?," International Journal of Production Economics, Elsevier, vol. 78(1), pages 79-90, July.
    23. Wegelius-Lehtonen, Tutu, 2001. "Performance measurement in construction logistics," International Journal of Production Economics, Elsevier, vol. 69(1), pages 107-116, January.
    24. Ukko, J. & Tenhunen, J. & Rantanen, H., 2007. "Performance measurement impacts on management and leadership: Perspectives of management and employees," International Journal of Production Economics, Elsevier, vol. 110(1-2), pages 39-51, October.
    25. Malcolm Abbott & Su Wu, 2002. "Total Factor Productivity and Efficiency of Australian Airports," Australian Economic Review, The University of Melbourne, Melbourne Institute of Applied Economic and Social Research, vol. 35(3), pages 244-260, September.
    26. Pels, Eric & Nijkamp, Peter & Rietveld, Piet, 2003. "Inefficiencies and scale economies of European airport operations," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 39(5), pages 341-361, September.
    27. Soames, Trevor, 1997. "Ground handling liberalization," Journal of Air Transport Management, Elsevier, vol. 3(2), pages 83-94.
    28. Hudson Smith, Mel & Smith, Dave, 2007. "Implementing strategically aligned performance measurement in small firms," International Journal of Production Economics, Elsevier, vol. 106(2), pages 393-408, April.
    29. Sebastian M. Durst & Mario Binder, 2006. "Improving efficiency through internal benchmarking," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 8(4), pages 290-306.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yu-Jwo Tao & Hsuan-Shih Lee & Chang-Shu Tu, 2021. "Analytic Hierarchy Process-Based Airport Ground Handling Equipment Purchase Decision Model," Sustainability, MDPI, vol. 13(5), pages 1-16, February.
    2. Gutierrez, Debora M. & Scavarda, Luiz F. & Fiorencio, Luiza & Martins, Roberto A., 2015. "Evolution of the performance measurement system in the Logistics Department of a broadcasting company: An action research," International Journal of Production Economics, Elsevier, vol. 160(C), pages 1-12.
    3. Romero-Silva, Rodrigo & Mujica Mota, Miguel, 2022. "Trade-offs in the landside operations of air cargo hubs: Horizontal cooperation and shipment consolidation policies considering capacitated nodes," Journal of Air Transport Management, Elsevier, vol. 103(C).
    4. Garcia, Fernanda A. & Marchetta, Martin G. & Camargo, Mauricio & Morel, Laure & Forradellas, Raymundo Q., 2012. "A framework for measuring logistics performance in the wine industry," International Journal of Production Economics, Elsevier, vol. 135(1), pages 284-298.
    5. Gitto, Simone & Mancuso, Paolo, 2012. "Bootstrapping the Malmquist indexes for Italian airports," International Journal of Production Economics, Elsevier, vol. 135(1), pages 403-411.
    6. Eshtaiwi, Mohamed & Badi, Ibrahim & Abdulshahed, Ali & Erkan, Turan Erman, 2018. "Determination of key performance indicators for measuring airport success: A case study in Libya," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 28-34.
    7. Ivan Kovynyov & Ralf Mikut, 2019. "Digital technologies in airport ground operations," Netnomics, Springer, vol. 20(1), pages 1-30, April.
    8. Romano, Pietro & Formentini, Marco, 2012. "Designing and implementing open book accounting in buyer–supplier dyads: A framework for supplier selection and motivation," International Journal of Production Economics, Elsevier, vol. 137(1), pages 68-83.
    9. Bhamra, Ran & Hicks, Christian & Small, Adrian & García-Villarreal, Enrique, 2022. "Value, product delivery strategies and operational performance in the medical technology industry," International Journal of Production Economics, Elsevier, vol. 245(C).
    10. Ajay Kumar Behera & Narayan C. Nayak & Harish C. Das, 2016. "Performance of Indian Service Industries Due to IT Adoption," Global Business Review, International Management Institute, vol. 17(5), pages 1073-1093, October.
    11. Braz, Renata Gomes Frutuoso & Scavarda, Luiz Felipe & Martins, Roberto Antonio, 2011. "Reviewing and improving performance measurement systems: An action research," International Journal of Production Economics, Elsevier, vol. 133(2), pages 751-760, October.
    12. Formentini, Marco & Romano, Pietro, 2011. "Using value analysis to support knowledge transfer in the multi-project setting," International Journal of Production Economics, Elsevier, vol. 131(2), pages 545-560, June.
    13. Wang, Chun-Hsien & Lu, Iuan-Yuan & Chen, Chin-Bein, 2010. "Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance," International Journal of Production Economics, Elsevier, vol. 128(1), pages 413-426, November.
    14. Jaehn, Florian & Neumann, Simone, 2015. "Airplane boarding," European Journal of Operational Research, Elsevier, vol. 244(2), pages 339-359.
    15. Chien-Wen Shen & Yen-Ting Peng & Chang-Shu Tu, 2019. "Multi-Criteria Decision-Making Techniques for Solving the Airport Ground Handling Service Equipment Vendor Selection Problem," Sustainability, MDPI, vol. 11(12), pages 1-21, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fernández, Xose Luis & Gundelfinger, Javier & Coto-Millán, Pablo, 2022. "The impact of logistics and intermodality on airport efficiency," Transport Policy, Elsevier, vol. 124(C), pages 233-239.
    2. Juan Martín & Concepción Román, 2006. "A Benchmarking Analysis of Spanish Commercial Airports. A Comparison Between SMOP and DEA Ranking Methods," Networks and Spatial Economics, Springer, vol. 6(2), pages 111-134, June.
    3. Oum, Tae H. & Yan, Jia & Yu, Chunyan, 2008. "Ownership forms matter for airport efficiency: A stochastic frontier investigation of worldwide airports," Journal of Urban Economics, Elsevier, vol. 64(2), pages 422-435, September.
    4. Abbott, Malcolm, 2015. "Reform and efficiency of New Zealand's airports," Utilities Policy, Elsevier, vol. 36(C), pages 1-9.
    5. Tovar, Beatriz & Martín-Cejas, Roberto Rendeiro, 2009. "Are outsourcing and non-aeronautical revenues important drivers in the efficiency of Spanish airports?," Journal of Air Transport Management, Elsevier, vol. 15(5), pages 217-220.
    6. Wang, Zhanwei & Song, Woon-Kyung, 2020. "Sustainable airport development with performance evaluation forecasts: A case study of 12 Asian airports," Journal of Air Transport Management, Elsevier, vol. 89(C).
    7. Randrianarisoa, Laingo Manitra & Bolduc, Denis & Choo, Yap Yin & Oum, Tae Hoon & Yan, Jia, 2015. "Effects of corruption on efficiency of the European airports," Transportation Research Part A: Policy and Practice, Elsevier, vol. 79(C), pages 65-83.
    8. Tae Hoon Oum & Katsuhiro Yamaguchi & Yuichiro Yoshida, 2011. "Efficiency Measurement Theory and its Application to Airport Benchmarking," Chapters, in: André de Palma & Robin Lindsey & Emile Quinet & Roger Vickerman (ed.), A Handbook of Transport Economics, chapter 13, Edward Elgar Publishing.
    9. Assaf, A. George & Josiassen, Alexander & Gillen, David, 2014. "Measuring firm performance: Bayesian estimates with good and bad outputs," Journal of Business Research, Elsevier, vol. 67(6), pages 1249-1256.
    10. Adler, Nicole & Ülkü, Tolga & Yazhemsky, Ekaterina, 2013. "Small regional airport sustainability: Lessons from benchmarking," Journal of Air Transport Management, Elsevier, vol. 33(C), pages 22-31.
    11. Voltes-Dorta, Augusto & Pagliari, Romano, 2012. "The impact of recession on airports' cost efficiency," Transport Policy, Elsevier, vol. 24(C), pages 211-222.
    12. Adler, Nicole & Liebert, Vanessa & Yazhemsky, Ekaterina, 2013. "Benchmarking airports from a managerial perspective," Omega, Elsevier, vol. 41(2), pages 442-458.
    13. Gitto, Simone & Mancuso, Paolo, 2012. "Bootstrapping the Malmquist indexes for Italian airports," International Journal of Production Economics, Elsevier, vol. 135(1), pages 403-411.
    14. Assaf, A. George & Gillen, David & Barros, Carlos, 2012. "Performance assessment of UK airports: Evidence from a Bayesian dynamic frontier model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(3), pages 603-615.
    15. Curi, Claudia & Gitto, Simone & Mancuso, Paolo, 2011. "New evidence on the efficiency of Italian airports: A bootstrapped DEA analysis," Socio-Economic Planning Sciences, Elsevier, vol. 45(2), pages 84-93, June.
    16. Paraschi, Elen Paraskevi & Georgopoulos, Antonios & Papatheodorou, Andreas, 2020. "Abiotic determinants of airport performance: Insights from a global survey," Transport Policy, Elsevier, vol. 85(C), pages 33-53.
    17. Myung Je Lee & Changhee Kim, 2018. "A network DEA aeronautical and non-aeronautical production model: an application to South Korea airports," Journal of Economic Structures, Springer;Pan-Pacific Association of Input-Output Studies (PAPAIOS), vol. 7(1), pages 1-12, December.
    18. Güner, Samet & Seçkin Codal, Keziban, 2022. "Endogenous and exogenous sources of efficiency in the management of Turkish airports," Utilities Policy, Elsevier, vol. 76(C).
    19. Ahn, Young-Hyo & Min, Hokey, 2014. "Evaluating the multi-period operating efficiency of international airports using data envelopment analysis and the Malmquist productivity index," Journal of Air Transport Management, Elsevier, vol. 39(C), pages 12-22.
    20. Zou, Bo & Kafle, Nabin & Chang, Young-Tae & Park, Kevin, 2015. "US airport financial reform and its implications for airport efficiency: An exploratory investigation," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 66-78.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:117:y:2009:i:1:p:104-116. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.