IDEAS home Printed from https://ideas.repec.org/a/kap/jbuset/v161y2020i3d10.1007_s10551-018-3935-x.html
   My bibliography  Save this article

Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation

Author

Listed:
  • Nathan Robert Neale

    (University of Houston-Downtown)

  • Kenneth D. Butterfield

    (Washington State University)

  • Jerry Goodstein

    (Washington State University Vancouver)

  • Thomas M. Tripp

    (Washington State University Vancouver)

Abstract

A growing body of literature has examined managers’ use of restorative practices in the workplace. However, little is currently known about why managers use restorative practices as opposed to alternative (e.g., punishment) responses. We employed a qualitative interview technique to develop an inductive model of managers’ restorative versus punitive response in the context of employee wrongdoing. The findings reveal a set of key motivating and moderating influences on the manager’s decision to respond to wrongdoing in a restorative versus punitive manner. The findings also suggest that managers’ personal needs and perceived duties in the aftermath of employee wrongdoing are generally more consistent with restorative responses than punishment responses, which helps explain managers’ use of restorative workplace practices.

Suggested Citation

  • Nathan Robert Neale & Kenneth D. Butterfield & Jerry Goodstein & Thomas M. Tripp, 2020. "Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation," Journal of Business Ethics, Springer, vol. 161(3), pages 603-625, January.
    • Handle: RePEc:kap:jbuset:v:161:y:2020:i:3:d:10.1007_s10551-018-3935-x
    DOI: 10.1007/s10551-018-3935-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10551-018-3935-x
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10551-018-3935-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Quinn McNemar, 1947. "Note on the sampling error of the difference between correlated proportions or percentages," Psychometrika, Springer;The Psychometric Society, vol. 12(2), pages 153-157, June.
    2. Braithwaite, John & Makkai, Toni, 1993. "Can resident-centred inspection of nursing homes work with very sick residents?," Health Policy, Elsevier, vol. 24(1), pages 19-33, April.
    3. Dennis Gioia, 2003. "Teaching Teachers to Teach Corporate Governance Differently," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 7(3), pages 255-262, September.
    4. Goodstein, Jerry & Butterfield, Kenneth D., 2010. "Extending the Horizon of Business Ethics: Restorative Justice and the Aftermath of Unethical Behavior," Business Ethics Quarterly, Cambridge University Press, vol. 20(3), pages 453-480, July.
    5. William P. Bottom & Kevin Gibson & Steven E. Daniels & J. Keith Murnighan, 2002. "When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation," Organization Science, INFORMS, vol. 13(5), pages 497-513, October.
    6. Gromet, Dena M. & Okimoto, Tyler G., 2014. "Back into the Fold: The Influence of Offender Amends and Victim Forgiveness on Peer Reintegration," Business Ethics Quarterly, Cambridge University Press, vol. 24(3), pages 411-441, July.
    7. Goodstein, Jerry & Butterfield, Kenneth D. & Pfarrer, Michael D. & Wicks, Andrew C., 2014. "Guest Editors’ Introduction Individual and Organizational Reintegration after Ethical or Legal Transgressions: Challenges and Opportunities," Business Ethics Quarterly, Cambridge University Press, vol. 24(3), pages 315-342, July.
    8. Podsakoff, Philip M. & Bommer, William H. & Podsakoff, Nathan P. & MacKenzie, Scott B., 2006. "Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research," Organizational Behavior and Human Decision Processes, Elsevier, vol. 99(2), pages 113-142, March.
    9. Okimoto, Tyler G. & Wenzel, Michael, 2014. "Bridging Diverging Perspectives and Repairing Damaged Relationships in the Aftermath of Workplace Transgressions," Business Ethics Quarterly, Cambridge University Press, vol. 24(3), pages 443-473, July.
    10. David Karp & Susanne Conrad, 2005. "Restorative Justice and College Student Misconduct," Public Organization Review, Springer, vol. 5(4), pages 315-333, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Bugdol Marek & Puciato Daniel, 2023. "Punishment of employees – its causes, types, and consequences, as well as factors determining punishment for poor quality," International Journal of Contemporary Management, Sciendo, vol. 59(4), pages 1-17, December.
    2. Eva Baarle & Steven Baarle & Guy Widdershoven & Roland Bal & Jan-Willem Weenink, 2024. "Sexual Boundary Violations: Exploring How the Interplay Between Violations, Retributive, and Restorative Responses Affects Teams," Journal of Business Ethics, Springer, vol. 191(1), pages 131-146, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Eva Baarle & Steven Baarle & Guy Widdershoven & Roland Bal & Jan-Willem Weenink, 2024. "Sexual Boundary Violations: Exploring How the Interplay Between Violations, Retributive, and Restorative Responses Affects Teams," Journal of Business Ethics, Springer, vol. 191(1), pages 131-146, April.
    2. Steven L. Grover & Marie-Aude Abid-Dupont & Caroline Manville & Markus C. Hasel, 2019. "Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies," Journal of Business Ethics, Springer, vol. 155(3), pages 853-870, March.
    3. Kenneth D. Butterfield & Warren Cook & Natalie Liberman & Jerry Goodstein, 2023. "Self-repair in the Workplace: A Qualitative Investigation," Journal of Business Ethics, Springer, vol. 182(2), pages 321-340, January.
    4. Bauman, Christopher W. & Tost, Leigh Plunkett & Ong, Madeline, 2016. "Blame the shepherd not the sheep: Imitating higher-ranking transgressors mitigates punishment for unethical behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 137(C), pages 123-141.
    5. Uttam Bandyopadhyay & Atanu Biswas & Shirsendu Mukherjee, 2009. "Adaptive two-treatment two-period crossover design for binary treatment responses incorporating carry-over effects," Statistical Methods & Applications, Springer;Società Italiana di Statistica, vol. 18(1), pages 13-33, March.
    6. Mohammad Ali Yamin, 2021. "Investigating the Drivers of Supply Chain Resilience in the Wake of the COVID-19 Pandemic: Empirical Evidence from an Emerging Economy," Sustainability, MDPI, vol. 13(21), pages 1-16, October.
    7. Dutta, Sujay & Pullig, Chris, 2011. "Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies," Journal of Business Research, Elsevier, vol. 64(12), pages 1281-1287.
    8. Clarke, Samuel L. & Rhodes, Eric S., 2020. "Entrepreneurial apologies: The mediating role of forgiveness on future cooperation," Journal of Business Venturing Insights, Elsevier, vol. 13(C).
    9. Alyson Byrne & Julian Barling & Kathryne Dupré, 2014. "Leader Apologies and Employee and Leader Well-Being," Journal of Business Ethics, Springer, vol. 121(1), pages 91-106, April.
    10. Preety Srivastava & Xueyan Zhao, 2010. "What Do the Bingers Drink? Micro‐Unit Evidence on Negative Externalities and Drinker Characteristics of Alcohol Consumption by Beverage Types," Economic Papers, The Economic Society of Australia, vol. 29(2), pages 229-250, June.
    11. Holger Schwender & Margaret A. Taub & Terri H. Beaty & Mary L. Marazita & Ingo Ruczinski, 2012. "Rapid Testing of SNPs and Gene–Environment Interactions in Case–Parent Trio Data Based on Exact Analytic Parameter Estimation," Biometrics, The International Biometric Society, vol. 68(3), pages 766-773, September.
    12. Lu-Ming Tseng, 2019. "How Implicit Ethics Institutionalization Affects Ethical Selling Intention: The Case of Taiwan’s Life Insurance Salespeople," Journal of Business Ethics, Springer, vol. 158(3), pages 727-742, September.
    13. Kähkönen, T. & Blomqvist, K. & Gillespie, N. & Vanhala, M., 2021. "Employee trust repair: A systematic review of 20 years of empirical research and future research directions," Journal of Business Research, Elsevier, vol. 130(C), pages 98-109.
    14. Matysková, Ludmila & Rogers, Brian & Steiner, Jakub & Sun, Keh-Kuan, 2020. "Habits as adaptations: An experimental study," Games and Economic Behavior, Elsevier, vol. 122(C), pages 391-406.
    15. André, Kévin, 2013. "Applying the Capability Approach to the French Education System: An Assessment of the "Pourquoi pas moi ?"," ESSEC Working Papers WP1316, ESSEC Research Center, ESSEC Business School.
    16. Ruiz-Frau, A. & Krause, T. & Marbà, N., 2018. "The use of sociocultural valuation in sustainable environmental management," Ecosystem Services, Elsevier, vol. 29(PA), pages 158-167.
    17. AlMalki, Hameeda A. & Durugbo, Christopher M., 2023. "Evaluating critical institutional factors of Industry 4.0 for education reform," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    18. Guevara, C. Angelo & Fukushi, Mitsuyoshi, 2016. "Modeling the decoy effect with context-RUM Models: Diagrammatic analysis and empirical evidence from route choice SP and mode choice RP case studies," Transportation Research Part B: Methodological, Elsevier, vol. 93(PA), pages 318-337.
    19. Lee, Joon Sung & Kwak, Dae Hee, 2017. "Can winning take care of everything? A longitudinal assessment of post-transgression actions on repairing trust in an athlete endorser," Sport Management Review, Elsevier, vol. 20(3), pages 261-272.
    20. Melo, Grace & Palma, Marco A. & Ribera, Luis A., 2024. "Are experts overoptimistic about the success of food market labeling information?," 2024 Annual Meeting, July 28-30, New Orleans, LA 343870, Agricultural and Applied Economics Association.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jbuset:v:161:y:2020:i:3:d:10.1007_s10551-018-3935-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.