IDEAS home Printed from https://ideas.repec.org/a/vrs/ijcoma/v59y2023i4p1-17n2.html
   My bibliography  Save this article

Punishment of employees – its causes, types, and consequences, as well as factors determining punishment for poor quality

Author

Listed:
  • Bugdol Marek

    (Jagiellonian University, Faculty of Management and Social Communication, ul. prof. St. Łojasiewicza 4, Kraków, Poland)

  • Puciato Daniel

    (WSB Merito University Wrocław, Faculty of Finance and Management, ul. Fabryczna 29-31, Wrocław, Poland)

Abstract

Purpose The purpose of this paper is to identify reasons for punishing employees, prevalent types of punishment, consequences of punishment, and the factors that determine whether employees are punished for the poor quality of products and services. Design/methodology/approach The main research method was a diagnostic survey using a questionnaire technique. A personal interview was a complementary method aimed at providing additional data and broaden the extent of research findings. Findings The conducted research shows that employees are punished mainly when some irregularities occur and are detected (someone does not respect the procedures and standards in force in a given organization). Penalties provided for in-work discipline systems are rarely used. They are supplemented by various informal punishments. As a consequence of penalties received, employees feel injustice, a lack of motivation to work, a lack of satisfaction, and an unwillingness to propose improvement actions. Originality/value The factors influencing punishment include the ability to set a quality criterion for a job appraisal, the presence of a quality criterion in a remuneration system, as well as the results of quality audits. The narrow spatial and temporal scope of the conducted research should be considered as its main limitation. The research was of a partial character, so its representativeness is rather limited. The interpretation of data obtained through interviews depends on their structure, the knowledge and skills of interviewees, and their ability to avoid bias.

Suggested Citation

  • Bugdol Marek & Puciato Daniel, 2023. "Punishment of employees – its causes, types, and consequences, as well as factors determining punishment for poor quality," International Journal of Contemporary Management, Sciendo, vol. 59(4), pages 1-17, December.
  • Handle: RePEc:vrs:ijcoma:v:59:y:2023:i:4:p:1-17:n:2
    DOI: 10.2478/ijcm-2023-0008
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/ijcm-2023-0008
    Download Restriction: no

    File URL: https://libkey.io/10.2478/ijcm-2023-0008?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Andrew M. Davis & Kyle Hyndman, 2018. "An Experimental Investigation of Managing Quality Through Monetary and Relational Incentives," Management Science, INFORMS, vol. 64(5), pages 2345-2365, May.
    2. Zhang, Lin & Xu, Yuehua & Chen, Honghui & Jing, Runtian, 2020. "Corporate Philanthropy After Fraud Punishment: An Institutional Perspective," Management and Organization Review, Cambridge University Press, vol. 16(1), pages 33-68, February.
    3. Hsi-Tien Chen, 2016. "Quality function deployment in failure recovery and prevention," The Service Industries Journal, Taylor & Francis Journals, vol. 36(13-14), pages 615-637, October.
    4. Zheng, Yuyan & Huang, Xu & Graham, Les & Redman, Tom & Hu, Saiquan, 2020. "Deterrence Effects: The Role of Authoritarian Leadership in Controlling Employee Workplace Deviance," Management and Organization Review, Cambridge University Press, vol. 16(2), pages 377-404, May.
    5. Kabiru Maitama Kura & Faridahwati Mohd. Shamsudin & Ajay Chauhan, 2015. "Does Self-Regulatory Efficacy Matter? Effects of Punishment Certainty and Punishment Severity on Organizational Deviance," SAGE Open, , vol. 5(2), pages 21582440155, June.
    6. Earnhart, Dietrich, 2000. "Environmental Crime and Punishment in the Czech Republic: Penalties against Firms and Employees," Journal of Comparative Economics, Elsevier, vol. 28(2), pages 379-399, June.
    7. Garoupa, Nuno, 2007. "Optimal law enforcement and criminal organization," Journal of Economic Behavior & Organization, Elsevier, vol. 63(3), pages 461-474, July.
    8. Nathan Robert Neale & Kenneth D. Butterfield & Jerry Goodstein & Thomas M. Tripp, 2020. "Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation," Journal of Business Ethics, Springer, vol. 161(3), pages 603-625, January.
    9. Ch’ng Kean Siang, 2012. "Punishment as a Price to Pay," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 6(1), March.
    10. Karen Hopper Wruck & Michael C. Jensen, 1998. "The Two Key Principles Behind Effective TQM Programs," European Financial Management, European Financial Management Association, vol. 4(3), pages 401-423, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Emilie Dargaud & Armel Jacques, 2015. "Endogenous firms’ organization, internal audit and leniency programs," Working Papers 1524, Groupe d'Analyse et de Théorie Economique Lyon St-Étienne (GATE Lyon St-Étienne), Université de Lyon.
    2. Feten Hamama, 2012. "Systemes De Controle Et Processus De Gestion Des Connaissances, Une Illustration Dans Le Secteur De L'Equipement Automobile," Post-Print hal-00691176, HAL.
    3. Alessio D'Amato & Massimiliano Mazzanti & Francesco Nicolli, 2011. "Waste Sustainability, Environmental Management and Mafia: Analysing Geographical and Economic Dimensions," CEIS Research Paper 213, Tor Vergata University, CEIS, revised 24 Oct 2011.
    4. Chenhao Hu, 2023. "The dual role of state shareholders in disclosed corporate misconduct: Evidence from China," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(3), pages 1732-1748, April.
    5. Friehe, Tim, 2013. "Tempting righteous citizens? Counterintuitive effects of increasing sanctions in the realm of organized crime," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 44(C), pages 37-40.
    6. Samuel Adomako & Mai Dong Tran, 2024. "Beyond profits: The linkages between local embeddedness, social legitimacy, and corporate philanthropy in the mining industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(1), pages 555-565, January.
    7. Tokunaga, Masahiro, 2020. "Regime Change and Environmental Reform: A Systematic Review of Research on Central and Eastern Europe," CEI Working Paper Series 2019-10, Center for Economic Institutions, Institute of Economic Research, Hitotsubashi University.
    8. Flores, Daniel, 2016. "Violence and law enforcement in markets for illegal goods," International Review of Law and Economics, Elsevier, vol. 48(C), pages 77-87.
    9. Zhe Ouyang & Qian Sun & Yang Liu, 2024. "The impact of investor reaction to crisis events on corporate philanthropy: evidence from Chinese firms," Asian Business & Management, Palgrave Macmillan, vol. 23(1), pages 139-163, February.
    10. Slim, Sadri, 2009. "Du refus de vente au don: une explication de la formation du prix par l´affect [From rejection of exchange to gift: regard as an explanation of prices]," MPRA Paper 15317, University Library of Munich, Germany, revised 24 Apr 2009.
    11. Lin Zhang & Yuehua Xu & Honghui Chen, 2022. "Do Returnee Executives Value Corporate Philanthropy? Evidence from China," Journal of Business Ethics, Springer, vol. 179(2), pages 411-430, August.
    12. Leni Chen & Xu Huang & Jian-min Sun & Yuyan Zheng & Les Graham & Judy Jiang, 2024. "The virtue of a controlling leadership style: Authoritarian leadership, work stressors, and leader power distance orientation," Asia Pacific Journal of Management, Springer, vol. 41(2), pages 507-547, June.
    13. Maria Bigoni & Sven-Olof Fridolfsson & Chloé Le Coq & Giancarlo Spagnolo, 2015. "Trust, Leniency, and Deterrence," The Journal of Law, Economics, and Organization, Oxford University Press, vol. 31(4), pages 663-689.
    14. DeAngelo, Gregory, 2012. "Making space for crime: A spatial analysis of criminal competition," Regional Science and Urban Economics, Elsevier, vol. 42(1-2), pages 42-51.
    15. Mohammed Said Obeidat & Tarek Qasim & Aseel Khanfar, 2018. "Implementing the AHP multi-criteria decision approach in buying an apartment in Jordan," Journal of Property Research, Taylor & Francis Journals, vol. 35(1), pages 53-71, January.
    16. Petter Gottschalk & Robert Smith, 2011. "Criminal entrepreneurship, white-collar criminality, and neutralization theory," Journal of Enterprising Communities: People and Places in the Global Economy, Emerald Group Publishing, vol. 5(2), pages 300-308, September.
    17. Eva Baarle & Steven Baarle & Guy Widdershoven & Roland Bal & Jan-Willem Weenink, 2024. "Sexual Boundary Violations: Exploring How the Interplay Between Violations, Retributive, and Restorative Responses Affects Teams," Journal of Business Ethics, Springer, vol. 191(1), pages 131-146, April.
    18. Jiancai Pi & Pengqing Zhang, 2020. "Organized crime and wage inequality," Scottish Journal of Political Economy, Scottish Economic Society, vol. 67(3), pages 344-361, July.
    19. George Deltas & Donna Ramirez Harrington & Madhu Khanna, 2021. "The impact of management systems on technical change: the adoption of pollution prevention techniques," Economic Change and Restructuring, Springer, vol. 54(1), pages 171-198, February.
    20. Zhang, Manman & Zhang, Juliang & Sun, Yue & Cheng, T.C.E., 2022. "How to outsource production considering quality management: Turnkey or buy-sell?," Omega, Elsevier, vol. 113(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ijcoma:v:59:y:2023:i:4:p:1-17:n:2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.