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Bridging Diverging Perspectives and Repairing Damaged Relationships in the Aftermath of Workplace Transgressions

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  • Okimoto, Tyler G.
  • Wenzel, Michael

Abstract

Workplace transgressions elicit a variety of opinions about their meaning and what is required to address them. This diversity in views makes it difficult for managers to identify a mutually satisfactory response and to enable repair of the relationships between the affected parties. We develop a conceptual model for understanding how to bridge these diverging perspectives and foster relationship repair. Specifically, we argue that effective relationship repair is dependent on the parties’ reciprocal concern for others’ viewpoints and collective engagement in the justice repair process. This approach enhances our understanding of the interdependency between justice and reconciliation/reintegration, while also providing theoretical insight into the processes underlying restorative conferencing, innovations that promise to help managers heal damaged organizational bonds.

Suggested Citation

  • Okimoto, Tyler G. & Wenzel, Michael, 2014. "Bridging Diverging Perspectives and Repairing Damaged Relationships in the Aftermath of Workplace Transgressions," Business Ethics Quarterly, Cambridge University Press, vol. 24(3), pages 443-473, July.
    • Handle: RePEc:cup:buetqu:v:24:y:2014:i:03:p:443-473_00
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    Cited by:

    1. Bauman, Christopher W. & Tost, Leigh Plunkett & Ong, Madeline, 2016. "Blame the shepherd not the sheep: Imitating higher-ranking transgressors mitigates punishment for unethical behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 137(C), pages 123-141.
    2. Toby Newstead & Sarah Dawkins & Rob Macklin & Angela Martin, 2020. "The Virtues Project: An Approach to Developing Good Leaders," Journal of Business Ethics, Springer, vol. 167(4), pages 605-622, December.
    3. Seele, Hagen & Eberl, Peter, 2020. "Newcomers’ reactions to unfulfilled leadership expectations: An attribution theory approach," European Management Journal, Elsevier, vol. 38(5), pages 763-776.
    4. Steven L. Grover & Marie-Aude Abid-Dupont & Caroline Manville & Markus C. Hasel, 2019. "Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies," Journal of Business Ethics, Springer, vol. 155(3), pages 853-870, March.
    5. Nathan Robert Neale & Kenneth D. Butterfield & Jerry Goodstein & Thomas M. Tripp, 2020. "Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation," Journal of Business Ethics, Springer, vol. 161(3), pages 603-625, January.
    6. Guglielmo Faldetta, 2022. "Forgiving the Unforgivable: The Possibility of the ‘Unconditional’ Forgiveness in the Workplace," Journal of Business Ethics, Springer, vol. 180(1), pages 91-103, September.

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