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Hostile Attribution Bias and Negative Reciprocity Beliefs Exacerbate Incivility’s Effects on Interpersonal Deviance

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  • Long-Zeng Wu
  • Haina Zhang
  • Randy Chiu
  • Ho Kwan
  • Xiaogang He

Abstract

The purpose of this study was to examine the moderating roles of hostile attribution bias and negative reciprocity beliefs in the relationship between workplace incivility, as perceived by employees, and their interpersonal deviance. Data were collected using a three-wave survey research design. Participants included 233 employees from a large manufacturing company in China. Hierarchical regression analyses were used to test the hypothesized relationships. Our study revealed that hostile attribution bias and negative reciprocity beliefs strengthened the positive relationship between workplace incivility and interpersonal deviance. This relationship was the most positive when both hostile attribution bias and negative reciprocity beliefs were high. The findings provided evidence that directing employees to depress hostile attribution bias and negative reciprocity beliefs may attenuate the effects of workplace incivility on interpersonal deviance. Implications for theory, research, and management practice are discussed. Copyright Springer Science+Business Media Dordrecht 2014

Suggested Citation

  • Long-Zeng Wu & Haina Zhang & Randy Chiu & Ho Kwan & Xiaogang He, 2014. "Hostile Attribution Bias and Negative Reciprocity Beliefs Exacerbate Incivility’s Effects on Interpersonal Deviance," Journal of Business Ethics, Springer, vol. 120(2), pages 189-199, March.
    • Handle: RePEc:kap:jbuset:v:120:y:2014:i:2:p:189-199
    DOI: 10.1007/s10551-013-1658-6
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    References listed on IDEAS

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    1. Thau, Stefan & Bennett, Rebecca J. & Mitchell, Marie S. & Marrs, Mary Beth, 2009. "How management style moderates the relationship between abusive supervision and workplace deviance: An uncertainty management theory perspective," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(1), pages 79-92, January.
    2. Michael Palanski, 2012. "Forgiveness and Reconciliation in the Workplace: A Multi-Level Perspective and Research Agenda," Journal of Business Ethics, Springer, vol. 109(3), pages 275-287, September.
    3. Feng Wei & Steven Si, 2013. "Tit for tat? Abusive supervision and counterproductive work behaviors: The moderating effects of locus of control and perceived mobility," Asia Pacific Journal of Management, Springer, vol. 30(1), pages 281-296, March.
    4. Long‐Zeng Wu & Frederick Hong‐kit Yim & Ho Kwong Kwan & Xiaomeng Zhang, 2012. "Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress," Journal of Management Studies, Wiley Blackwell, vol. 49(1), pages 178-199, January.
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    Cited by:

    1. Yijing Lyu & Long-Zeng Wu & Yijiao Ye & Ho Kwong Kwan & Yuanyi Chen, 2023. "Rebellion Under Exploitation: How and When Exploitative Leadership Evokes Employees’ Workplace Deviance," Journal of Business Ethics, Springer, vol. 185(3), pages 483-498, July.
    2. Hua, Changhua & Zhao, Li & He, Qile & Chen, Ziguang, 2023. "When and how workplace ostracism leads to interpersonal deviance: The moderating effects of self-control and negative affect," Journal of Business Research, Elsevier, vol. 156(C).
    3. Lages, Cristiana R. & Perez-Vega, Rodrigo & Kadić-Maglajlić, Selma & Borghei-Razavi, Niloofar, 2023. "A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework," Journal of Business Research, Elsevier, vol. 161(C).
    4. Gong, Xiushuang & Wang, Hanwen & Zhang, Xiadan & Tian, Hui, 2022. "Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    5. Ni, Dan & Liu, Xin & Zheng, Xiaoming, 2024. "Render good for evil? The relationship between customer mistreatment and customer-oriented citizenship behavior," Journal of Business Research, Elsevier, vol. 170(C).
    6. Jeremy D. Mackey & John D. Bishoff & Shanna R. Daniels & Wayne A. Hochwarter & Gerald R. Ferris, 2019. "Incivility’s Relationship with Workplace Outcomes: Enactment as a Boundary Condition in Two Samples," Journal of Business Ethics, Springer, vol. 155(2), pages 513-528, March.
    7. Xing Wang & Tae-Yeol Kim & Hongli Li, 2024. "Why and for whom cyber incivility affects task performance? Exploring the intrapersonal processes and a personal boundary condition," Asia Pacific Journal of Management, Springer, vol. 41(2), pages 615-640, June.
    8. Jeremy D. Mackey & Lei Huang & Wei He, 2020. "You Abuse and I Criticize: An Ego Depletion and Leader–Member Exchange Examination of Abusive Supervision and Destructive Voice," Journal of Business Ethics, Springer, vol. 164(3), pages 579-591, July.
    9. Qiang Wang & Mei-Hua Lin & Anupama Narayan & Gary N. Burns & Nathan A. Bowling, 2022. "A cross-cultural examination of the relationships between job attitudes and workplace deviance," Asia Pacific Journal of Management, Springer, vol. 39(1), pages 249-272, March.

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