Revenge or forgiveness? The dual-path mechanism of employee coping with experienced incivility from an attribution perspective
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DOI: 10.1007/s10490-023-09916-2
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- Long-Zeng Wu & Haina Zhang & Randy Chiu & Ho Kwan & Xiaogang He, 2014. "Hostile Attribution Bias and Negative Reciprocity Beliefs Exacerbate Incivility’s Effects on Interpersonal Deviance," Journal of Business Ethics, Springer, vol. 120(2), pages 189-199, March.
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- Hong Zhu & Yijing Lyu & Yijiao Ye, 2021. "The impact of customer incivility on employees’ family undermining: a conservation of resources perspective," Asia Pacific Journal of Management, Springer, vol. 38(3), pages 1061-1083, September.
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Keywords
Incivility; Attribution theory; Forgiveness motivation; Revenge motivation; Employees’ behavior toward third parties;All these keywords.
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