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How to Alleviate Hotel Employees’ Job Stress in the Associations between Job Stressors and Its Consequences

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  • Dong Yoon Yoo

    (School of Hotel and Tourism Management, Youngsan University, Busan 48015, Korea)

Abstract

This study investigates the relationship between job insecurity, job stress, and the psychological well-being of hotel employees, and the moderating effect of emotional regulation control on the causal relationship between job stress and psychological well-being. A valid sample of 428 employees was used from three five-star hotels and two four-star hotels in Seoul and Busan, South Korea, for hypothesis testing. After confirming the construct validity and reliability of all measurements, a structural equation modeling and multi-group analysis examine the postulated hypotheses. The findings are as follows: (1) the positive effect of job insecurity on job stress is significant; (2) job stress negatively and significantly mediates the linkage between hotel employees’ job insecurity and psychological well-being, while the direct effect of job insecurity on psychological is not significant; (3) the negative relationship between hotel employees’ job stress and psychological well-being is dramatically alleviated by the seeking support strategy; (4) hotel employees’ active coping strategy also has a palliative negative effect of job stress on psychological well-being; (5) however, avoidance is not an effective strategy for stress relief in the context of hotel employees’ job stress and well-being due to the COVID-19 and job insecurity.

Suggested Citation

  • Dong Yoon Yoo, 2022. "How to Alleviate Hotel Employees’ Job Stress in the Associations between Job Stressors and Its Consequences," Sustainability, MDPI, vol. 14(15), pages 1-14, July.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:15:p:8979-:d:868795
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    References listed on IDEAS

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    1. Beatriz SORA & Amparo CABALLER & José María PEIRÓ, 2010. "The consequences of job insecurity for employees: The moderator role of job dependence," International Labour Review, International Labour Organization, vol. 149(1), pages 59-72, March.
    2. Lambert, Eric G. & Hogan, Nancy L. & Griffin, Marie L., 2007. "The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment," Journal of Criminal Justice, Elsevier, vol. 35(6), pages 644-656, December.
    3. Mohammad Reza Davahli & Waldemar Karwowski & Sevil Sonmez & Yorghos Apostolopoulos, 2020. "The Hospitality Industry in the Face of the COVID-19 Pandemic: Current Topics and Research Methods," IJERPH, MDPI, vol. 17(20), pages 1-20, October.
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