IDEAS home Printed from https://ideas.repec.org/a/gam/jjrfmx/v14y2021i2p58-d491704.html
   My bibliography  Save this article

Exploring Risks in the Adoption of Business Intelligence in SMEs Using the TOE Framework

Author

Listed:
  • Ana-Marija Stjepić

    (Faculty of Economics & Business, University of Zagreb, 10000 Zagreb, Croatia)

  • Mirjana Pejić Bach

    (Faculty of Economics & Business, University of Zagreb, 10000 Zagreb, Croatia)

  • Vesna Bosilj Vukšić

    (Faculty of Economics & Business, University of Zagreb, 10000 Zagreb, Croatia)

Abstract

The business success of small- and medium-sized enterprises (SMEs) increasingly relies on the adoption of various technological innovations. For today’s unpredictable business operations, business intelligence systems (BISs) represent one of the most prominent tools with a significant impact on business performance. However, different internal and external risks may influence BIS adoption. The goal of this paper is to investigate the risks that impact BIS adoption in SMEs, using the Technology, Organization, and Environment (TOE) framework. For that purpose, we develop the logistic regression model, using data collected by a questionnaire survey using a sample of 100 Croatian SMEs. The results indicate the applicability of the TOE theoretical framework for examining BIS adoption in SMEs. Given the results obtained, the sampled SMEs should take into account the internal risks related to the organizational dimension and external risks related to the environmental dimension. Our research did not reveal the significant impact of technological risks that encompass characteristics of considered technological innovation related to the technology dimension.

Suggested Citation

  • Ana-Marija Stjepić & Mirjana Pejić Bach & Vesna Bosilj Vukšić, 2021. "Exploring Risks in the Adoption of Business Intelligence in SMEs Using the TOE Framework," JRFM, MDPI, vol. 14(2), pages 1-18, February.
    • Handle: RePEc:gam:jjrfmx:v:14:y:2021:i:2:p:58-:d:491704
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1911-8074/14/2/58/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1911-8074/14/2/58/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Quangdung Tran & Changzheng Zhang & Hongyi Sun & Dechun Huang, 2014. "Initial Adoption Versus Institutionalization of E-Procurement in Construction Firms: An Empirical Investigation in Vietnam," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 17(2), pages 91-116, April.
    2. William Yeoh, 2011. "Business intelligence systems implementation: testing a critical success factors framework in multiple cases," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 8(2), pages 192-209.
    3. Hyeon Mo Jeon & Hye Jin Sung & Hyun Young Kim, 2020. "Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness," Service Business, Springer;Pan-Pacific Business Association, vol. 14(4), pages 533-551, December.
    4. Mihaela DIACONU, 2011. "Technological Innovation: Concept, Process, Typology and Implications in the Economy," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(10(563)), pages 127-144, October.
    5. Muhammad Shahid Iqbal & Masood Ul Hassan & Ume Habibah, 2018. "Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction," Cogent Business & Management, Taylor & Francis Journals, vol. 5(1), pages 1423770-142, January.
    6. Lapo Mola & Cecilia Rossignoli & Andrea Carugati & Antonio Giangreco, 2015. "Business Intelligence System Design and its Consequences for Knowledge Sharing, Collaboration, and Decision-Making: An Exploratory Study," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 11(4), pages 1-25, October.
    7. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    8. Sumera Ahmad & Suraya Miskon & Rana Alabdan & Iskander Tlili, 2020. "Exploration of Influential Determinants for the Adoption of Business Intelligence System in the Textile and Apparel Industry," Sustainability, MDPI, vol. 12(18), pages 1-21, September.
    9. Acheampong Owusu & Abbas Ghanbari-Baghestan & Abdolhossein Kalantari, 2017. "Investigating the Factors Affecting Business Intelligence Systems Adoption: A Case Study of Private Universities in Malaysia," International Journal of Technology Diffusion (IJTD), IGI Global, vol. 8(2), pages 1-25, April.
    10. Waranpong Boonsiritomachai & G. Michael McGrath & Stephen Burgess, 2016. "Exploring business intelligence and its depth of maturity in Thai SMEs," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1220663-122, December.
    11. Owusu Acheampong & Said Aiman Moyaid, 2016. "An integrated model for determining business intelligence systems adoption and post-adoption benefits in banking sector," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(2), pages 85-101.
    12. Muhammad Haseeb & Hafezali Iqbal Hussain & Sebastian Kot & Armenia Androniceanu & Kittisak Jermsittiparsert, 2019. "Role of Social and Technological Challenges in Achieving a Sustainable Competitive Advantage and Sustainable Business Performance," Sustainability, MDPI, vol. 11(14), pages 1-23, July.
    13. Dragos AGIU & Vlad MATEESCU & Iulia MUNTEAN, 2014. "Business Intelligence overview," Database Systems Journal, Academy of Economic Studies - Bucharest, Romania, vol. 5(3), pages 23-36, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mirjana Pejić Bach & Amir Topalović & Lejla Turulja, 2023. "Data mining usage in Italian SMEs: an integrated SEM-ANN approach," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 31(3), pages 941-973, September.
    2. Mahmoud Alreahi & Zoltán Bujdosó & Lóránt Dénes Dávid & Balázs Gyenge, 2023. "Green Supply Chain Management in Hotel Industry: A Systematic Review," Sustainability, MDPI, vol. 15(7), pages 1-32, March.
    3. wael AL-khatib, Ayman, 2023. "Drivers of generative artificial intelligence to fostering exploitative and exploratory innovation: A TOE framework," Technology in Society, Elsevier, vol. 75(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mirjana Pejić Bach & Amir Topalović & Lejla Turulja, 2023. "Data mining usage in Italian SMEs: an integrated SEM-ANN approach," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 31(3), pages 941-973, September.
    2. Remigiusz Tunowski, 2020. "Sustainability of Commercial Banks Supported by Business Intelligence System," Sustainability, MDPI, vol. 12(11), pages 1-17, June.
    3. Ivy Hawah Taana, 2020. "A Conceptual Framework on The Successful Adoption of Project Management Methodologies in Ghana," Technium Social Sciences Journal, Technium Science, vol. 10(1), pages 409-422, August.
    4. Khawlah AL-TKHAYNEH & Sebastian KOT & Viktor SHESTAK, 2019. "Motivation And Demotivation Factors Affecting Productivity In Public Sector," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2019(33), pages 77-102, December.
    5. Rahman, Shaikh Moksadur, 2020. "Relationship between Job Satisfaction and Turnover Intention: Evidence from Bangladesh," Asian Business Review, Asian Business Consortium, vol. 10(2), pages 99-108.
    6. Wang Kai, 2019. "Towards a Taxonomy of Idea Generation Techniques," Foundations of Management, Sciendo, vol. 11(1), pages 65-80, January.
    7. Bridgelall, Raj & Stubbing, Edward, 2021. "Forecasting the effects of autonomous vehicles on land use," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    8. Rasha Fady Ismail & Fadi Safieddine & Rawad Hammad & Mazhar Hallak Kantakji, 2022. "Towards Sustainable Production Processes Reengineering: Case Study at INCOM Egypt," Sustainability, MDPI, vol. 14(11), pages 1-25, May.
    9. Bevilacqua, Maurizio & Ciarapica, Filippo Emanuele, 2018. "Human factor risk management in the process industry: A case study," Reliability Engineering and System Safety, Elsevier, vol. 169(C), pages 149-159.
    10. Naveena Prakasam & Louisa Huxtable-Thomas, 2021. "Reddit: Affordances as an Enabler for Shifting Loyalties," Information Systems Frontiers, Springer, vol. 23(3), pages 723-751, June.
    11. Colin Jerolmack & Alexandra K. Murphy, 2019. "The Ethical Dilemmas and Social Scientific Trade-offs of Masking in Ethnography," Sociological Methods & Research, , vol. 48(4), pages 801-827, November.
    12. Valeriy Makarov & Albert Bakhtizin, 2014. "The Estimation Of The Regions’ Efficiency Of The Russian Federation Including The Intellectual Capital, The Characteristics Of Readiness For Innovation, Level Of Well-Being, And Quality Of Life," Economy of region, Centre for Economic Security, Institute of Economics of Ural Branch of Russian Academy of Sciences, vol. 1(4), pages 9-30.
    13. Zhao, Jing & Knoop, Victor L. & Wang, Meng, 2020. "Two-dimensional vehicular movement modelling at intersections based on optimal control," Transportation Research Part B: Methodological, Elsevier, vol. 138(C), pages 1-22.
    14. Kristine Edgar Danielyan & Samvel Grigoriy Chailyan, 2019. "Delineation of Effectors Impact on The Human Brain Derived Phosphoribosylpyrophosphate Synthetase-1 Activity," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 24(1), pages 17918-17926, December.
    15. Chuan Wang & Yupeng Liu & Wen Hou & Chao Yu & Guorong Wang & Yuyan Zheng, 2021. "Reliability and availability modeling of Subsea Autonomous High Integrity Pressure Protection System with partial stroke test by Dynamic Bayesian," Journal of Risk and Reliability, , vol. 235(2), pages 268-281, April.
    16. Mohammad AL-Zoubi, 2018. "The Role of Technology, Organization, and Environment Factors in Enterprise Resource Planning Implementation Success in Jordan," International Business Research, Canadian Center of Science and Education, vol. 11(8), pages 48-65, August.
    17. Damgaard, Mette Trier & Nielsen, Helena Skyt, 2018. "Nudging in education," Economics of Education Review, Elsevier, vol. 64(C), pages 313-342.
    18. Haibei Chen & Xianglian Zhao, 2023. "Use intention of green financial security intelligence service based on UTAUT," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(10), pages 10709-10742, October.
    19. Nicole D. Sintov & P. Wesley Schultz, 2017. "Adjustable Green Defaults Can Help Make Smart Homes More Sustainable," Sustainability, MDPI, vol. 9(4), pages 1-12, April.
    20. Hwang, ShinYoung & Kim Seongcheol, 2017. "What triggers the use of mIM service provider’s sequel O2O service extensions?," 14th ITS Asia-Pacific Regional Conference, Kyoto 2017: Mapping ICT into Transformation for the Next Information Society 168494, International Telecommunications Society (ITS).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jjrfmx:v:14:y:2021:i:2:p:58-:d:491704. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.