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Business intelligence systems implementation: testing a critical success factors framework in multiple cases

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  • William Yeoh

Abstract

This paper presents and discusses the critical success factors (CSFs) influencing the implementation of business intelligence (BI) systems. Based on a preliminary critical success factors (CSFs) framework, multiple case studies approach was applied to investigate the CSFs influencing BI systems implementation in seven large engineering enterprises. The empirical findings demonstrate a clear trend towards multidimensional challenges involved in such resourceful and complex undertaking. The CSFs exist in various dimensions composed of organisation, process, and technology perspectives. More significantly, the study reveals that a more fundamental issue concerning the business needs of BI systems may, in the end, impede BI systems success. That is, BI stakeholders are urged to apply a business-orientation approach in tackling implementation challenges and ensuring buy-in from business stakeholders.

Suggested Citation

  • William Yeoh, 2011. "Business intelligence systems implementation: testing a critical success factors framework in multiple cases," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 8(2), pages 192-209.
    • Handle: RePEc:ids:ijbisy:v:8:y:2011:i:2:p:192-209
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    Cited by:

    1. Ana-Marija Stjepić & Mirjana Pejić Bach & Vesna Bosilj Vukšić, 2021. "Exploring Risks in the Adoption of Business Intelligence in SMEs Using the TOE Framework," JRFM, MDPI, vol. 14(2), pages 1-18, February.

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