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Drivers of generative artificial intelligence to fostering exploitative and exploratory innovation: A TOE framework

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  • wael AL-khatib, Ayman

Abstract

This research work aims to investigate the antecedents of generative artificial intelligence (GEN-AI) adoption, and exploratory and exploitative innovation. A conceptual model based on the technology-organization-environment (TOE) framework is proposed and tested empirically using online survey-based data collected from 260 managers and administrative employees located in the Jordanian retailing industry. To achieve the objectives of this work a covariance-based- structural equation modelling (CB-SEM) was employed. The results indicate that relative advantage, top management support, organizational readiness, and customer pressures positively influence GEN-AI adoption. The empirical results demonstrated that the influence of compatibility and competitive pressures on GEN-AI adoption are insignificant. It was found that complexity negatively influence of GEN-AI adoption, also the findings confirm the positive impact of GEN-AI on both exploratory and exploitative innovation. The findings of the existing research would be valuable for GEN-AI technology providers, managers and top management in the retail firms sector in terms of building effective procedures to promote the successful adoption of GEN-AI technologies and innovation.

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  • wael AL-khatib, Ayman, 2023. "Drivers of generative artificial intelligence to fostering exploitative and exploratory innovation: A TOE framework," Technology in Society, Elsevier, vol. 75(C).
    • Handle: RePEc:eee:teinso:v:75:y:2023:i:c:s0160791x23002087
    DOI: 10.1016/j.techsoc.2023.102403
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    5. Feng, Yanchao & Gao, Yue & Xia, Xiqiang & Shi, Ke & Zhang, Ci & Yang, Le & Yang, Liwei & Cifuentes-Faura, Javier, 2024. "Identifying the path choice of digital economy to crack the “resource curse" in China from the perspective of configuration," Resources Policy, Elsevier, vol. 91(C).
    6. Gupta, Rohit & Rathore, Bhawana, 2024. "Exploring the generative AI adoption in service industry: A mixed-method analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    7. Walter Cardoso Satyro & Jose Celso Contador & Jansen Anderson Gomes & Sonia Francisca de Paula Monken & Antonio Pires Barbosa & Flavio Santino Bizarrias & Jose Luiz Contador & Leandro Simplicio Silva , 2024. "Technology-Organization-External-Sustainability (TOES) Framework for Technology Adoption: Critical Analysis of Models for Industry 4.0 Implementation Projects," Sustainability, MDPI, vol. 16(24), pages 1-25, December.

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