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The Role of Technology, Organization, and Environment Factors in Enterprise Resource Planning Implementation Success in Jordan

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  • Mohammad AL-Zoubi

Abstract

In many ways, the application of Enterprise Resource Planning (ERP) systems is useful. In today’s business arena, ERP is regarded as a necessity. Implementation of ERP is costly and requires a lot of efforts but in Jordanian organizations, its success rate has been unsatisfactory. Hence, this study attempts to identify factors linked to implementation success of ERP in Jordan. The strategic factors are examined and they include technology adoption, web site service, competitive, top management support, change management, business process management, and trust. Questionnaires were distributed to ERP users in Jordanian firms which returned 141 responses which were analyzed. The results show significant linkage between technology adoption, web site service, competitive, top management support, change management, and business process management, and ERP implementation success. Nonetheless, the findings do not support the linkage between business process management and ERP implementation success. The findings show that firms can leverage TOE for improving ERP’s implementation success to gain the anticipated benefits. Also, there is possibility that different critical success factors have different impacts on ERP benefits. Such finding expands the supposition of TOE theory that resources generate competitive advantages. This paper adds to researches on ERP by providing further evidence of the differing impacts of TOE on the successful implementation of ERP.

Suggested Citation

  • Mohammad AL-Zoubi, 2018. "The Role of Technology, Organization, and Environment Factors in Enterprise Resource Planning Implementation Success in Jordan," International Business Research, Canadian Center of Science and Education, vol. 11(8), pages 48-65, August.
    • Handle: RePEc:ibn:ibrjnl:v:11:y:2018:i:8:p:48-65
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    References listed on IDEAS

    as
    1. Mohammad AL-Zoubi & Ahmad Al-Haija, 2018. "Organization Factors for ERP Projects in a Developing Country: A Case Study Jordan," International Business Research, Canadian Center of Science and Education, vol. 11(8), pages 1-8, August.
    2. Peter Lok & Richard Y. Hung & Paul Walsh & Paul Wang & John Crawford, 2005. "An Integrative Framework for Measuring the Extent to which Organizational Variables Influence the Success of Process Improvement Programmes," Journal of Management Studies, Wiley Blackwell, vol. 42(7), pages 1357-1381, November.
    3. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
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    5. Ahmed, Shaghil & Ickes, Barry W. & Ping Wang & Byung Sam Yoo, 1993. "International Business Cycles," American Economic Review, American Economic Association, vol. 83(3), pages 335-359, June.
    6. Rafa Kouki & Diane Poulin & Robert Pellerin, 2010. "The Impact of Contextual Factors on ERP Assimilation: Exploratory Findings from a Developed and a Developing Country," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 13(1), pages 28-55, January.
    7. Wong, Christina W.Y. & Lai, Kee-hung & Ngai, E.W.T., 2009. "The role of supplier operational adaptation on the performance of IT-enabled transport logistics under environmental uncertainty," International Journal of Production Economics, Elsevier, vol. 122(1), pages 47-55, November.
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    More about this item

    Keywords

    trust; business planning; organization; technology; environment; enterprise resource planning;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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