IDEAS home Printed from https://ideas.repec.org/a/apb/jabsss/2016p85-101.html
   My bibliography  Save this article

An integrated model for determining business intelligence systems adoption and post-adoption benefits in banking sector

Author

Listed:
  • Owusu Acheampong

    (Limkokwing University of Creative Technology Cyberjaya, Malaysia)

  • Said Aiman Moyaid

    (Limkokwing University of Creative Technology Cyberjaya, Malaysia)

Abstract

Business Intelligence (BI) Systems have been theorized as providing immerse benefits to organizations that adopt them. These benefits include: improved customer satisfaction improved decision-making process, provision of faster and more accurate reporting, increased revenues and increased competitive advantage. However, there are limited studies on the factors affecting adoption and actual benefits accruing to organizations adopting the system. The main aim of this study is to develop an integrated model for determining BI System's adoption and post-adoption benefits in banking industry. The proposed model is an integration of the Diffusion of Innovations Theory (DOI), Technology-Organization-Environment (TOE) Framework, the Institutional Theory (INT), and Kaplan & Norton's Balance Scorecard (BSC). This model is different from other studies in the context of organizational adoption of BI Systems as it integrates the determinants, and evaluation of the benefits of the technology in one study. There is also a moderator Time since adoption which is used to moderate the impact of the extent of adoption to organizational performance.

Suggested Citation

  • Owusu Acheampong & Said Aiman Moyaid, 2016. "An integrated model for determining business intelligence systems adoption and post-adoption benefits in banking sector," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(2), pages 85-101.
    • Handle: RePEc:apb:jabsss:2016:p:85-101
    DOI: 10.20474/jabs-2.2.4
    as

    Download full text from publisher

    File URL: https://tafpublications.com/platform/Articles/full-jabs2.2.4.php
    Download Restriction: no
    File URL: https://tafpublications.com/gip_content/paper/jabs-2.2.4.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.20474/jabs-2.2.4?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Elbashir, Mohamed Z. & Collier, Philip A. & Davern, Michael J., 2008. "Measuring the effects of business intelligence systems: The relationship between business process and organizational performance," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 135-153.
    2. Celina M. Olszak, 2014. "Business Intelligence In Cloud," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 10(2), pages 115-125, December.
    3. James Y. L. Thong & Chee-Sing Yap & K. S. Raman, 1996. "Top Management Support, External Expertise and Information Systems Implementation in Small Businesses," Information Systems Research, INFORMS, vol. 7(2), pages 248-267, June.
    4. Kevin Zhu & Kenneth L. Kraemer, 2005. "Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry," Information Systems Research, INFORMS, vol. 16(1), pages 61-84, March.
    5. Kevin Zhu & Kenneth L. Kraemer & Sean Xu, 2006. "The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business," Management Science, INFORMS, vol. 52(10), pages 1557-1576, October.
    6. Premkumar, G. & Roberts, Margaret, 1999. "Adoption of new information technologies in rural small businesses," Omega, Elsevier, vol. 27(4), pages 467-484, August.
    7. Nazanin Khojasteh & Reza Ansari & Hosein Rezaee Dolat Abadi, 2013. "A Study of the Influencing Technological and Technical Factors Successful Implementation of Business Intelligence System in Internet Service Providers Companies," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 3(2), pages 125-132, April.
    8. Siong Guan Lim & Joanne H. Lim, 2013. "Systems For Success," World Scientific Book Chapters, in: The Leader, The Teacher & You Leadership Through the Third Generation, chapter 4, pages 57-79, World Scientific Publishing Co. Pte. Ltd..
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ana-Marija Stjepić & Mirjana Pejić Bach & Vesna Bosilj Vukšić, 2021. "Exploring Risks in the Adoption of Business Intelligence in SMEs Using the TOE Framework," JRFM, MDPI, vol. 14(2), pages 1-18, February.
    2. Mahboobeh Golestanizadeh & Hadi Sarvari & Matteo Cristofaro & Daniel W. M. Chan, 2023. "Effect of Applying Business Intelligence on Export Development and Brand Internationalization in Large Industrial Firms," Administrative Sciences, MDPI, vol. 13(2), pages 1-13, January.
    3. Remigiusz Tunowski, 2020. "Sustainability of Commercial Banks Supported by Business Intelligence System," Sustainability, MDPI, vol. 12(11), pages 1-17, June.
    4. S Michel & A Michaud-Trévinal & F Cocula, 2019. "Net Impacts in Front Office IS: a First Operationalization of Delone and McLean Model in the Banking Sector," Post-Print hal-02467423, HAL.
    5. Mirjana Pejić Bach & Amir Topalović & Lejla Turulja, 2023. "Data mining usage in Italian SMEs: an integrated SEM-ANN approach," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 31(3), pages 941-973, September.
    6. Ivy Hawah Taana, 2020. "A Conceptual Framework on The Successful Adoption of Project Management Methodologies in Ghana," Technium Social Sciences Journal, Technium Science, vol. 10(1), pages 409-422, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nilashi, Mehrbakhsh & Ahmadi, Hossein & Ahani, Ali & Ravangard, Ramin & Ibrahim, Othman bin, 2016. "Determining the importance of Hospital Information System adoption factors using Fuzzy Analytic Network Process (ANP)," Technological Forecasting and Social Change, Elsevier, vol. 111(C), pages 244-264.
    2. Naruemon Choochinprakarn, 2015. "Strategic Uses of Electronic Commerce for Thai Travel Small and Medium Enterprises (SMEs)," Proceedings of Business and Management Conferences 2303915, International Institute of Social and Economic Sciences.
    3. Lars Hornuf & Maximilian Meiler, 2024. "Factors Driving Adoption of Humanoid Service Robots in Banks," CESifo Working Paper Series 11366, CESifo.
    4. Abdalwali Lutfi & Akif Lutfi Al-Khasawneh & Mohammed Amin Almaiah & Adi Alsyouf & Mahmaod Alrawad, 2022. "Business Sustainability of Small and Medium Enterprises during the COVID-19 Pandemic: The Role of AIS Implementation," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    5. Mohammad Alamgir Hossain & Mohammed Quaddus & Nazrul Islam, 2016. "Developing and validating a model explaining the assimilation process of RFID: An empirical study," Information Systems Frontiers, Springer, vol. 18(4), pages 645-663, August.
    6. Pham Quoc Thuan & Nguyen Vinh Khuong & Nguyen Duong Cam Anh & Nguyen Thi Xuan Hanh & Vo Huynh Anh Thi & Tieu Ngoc Bao Tram & Chu Gia Han, 2022. "The Determinants of the Usage of Accounting Information Systems toward Operational Efficiency in Industrial Revolution 4.0: Evidence from an Emerging Economy," Economies, MDPI, vol. 10(4), pages 1-19, April.
    7. Azmi, Anna & Sapiei, Noor Sharoja & Mustapha, Mohd Zulkhairi & Abdullah, Mazni, 2016. "SMEs' tax compliance costs and IT adoption: the case of a value-added tax," International Journal of Accounting Information Systems, Elsevier, vol. 23(C), pages 1-13.
    8. Joseph K. Nwankpa & Jeffrey W. Merhout, 2020. "Exploring the Effect of Digital Investment on IT Innovation," Sustainability, MDPI, vol. 12(18), pages 1-26, September.
    9. Abdalwali Lutfi & Ahmad Farhan Alshira’h & Malek Hamed Alshirah & Manaf Al-Okaily & Hamza Alqudah & Mohamed Saad & Nahla Ibrahim & Osama Abdelmaksoud, 2022. "Antecedents and Impacts of Enterprise Resource Planning System Adoption among Jordanian SMEs," Sustainability, MDPI, vol. 14(6), pages 1-18, March.
    10. Morteza Ghobakhloo & Sai Hong Tang, 2015. "Information system success among manufacturing SMEs: case of developing countries," Information Technology for Development, Taylor & Francis Journals, vol. 21(4), pages 573-600, October.
    11. Haberli, Caetano, Jr. & Oliveira, Tiago & Yanaze, Mitsuru, 2017. "Understanding the determinants of adoption of enterprise resource planning (ERP) technology within the agri- food context: the case of the Midwest of Brazil," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 20(5).
    12. Sören Wallbach & Katrin Coleman & Ralf Elbert & Alexander Benlian, 2019. "Multi-sided platform diffusion in competitive B2B networks: inhibiting factors and their impact on network effects," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 693-710, December.
    13. Shet, Sateesh.V. & Poddar, Tanuj & Wamba Samuel, Fosso & Dwivedi, Yogesh K., 2021. "Examining the determinants of successful adoption of data analytics in human resource management – A framework for implications," Journal of Business Research, Elsevier, vol. 131(C), pages 311-326.
    14. Wenjuan Xu & Peiyu Ou & Weiguo Fan, 2017. "Antecedents of ERP assimilation and its impact on ERP value: A TOE-based model and empirical test," Information Systems Frontiers, Springer, vol. 19(1), pages 13-30, February.
    15. Khoirul Aswar & Ermawati, 2021. "E-Commerce Adoption by Small Medium Enterprises: An Extensive Literature Review," Information Management and Business Review, AMH International, vol. 12(4), pages 12-18.
    16. Pumplun, Luisa & Fecho, Mariska & Islam, Nihal & Buxmann, Peter, 2021. "Machine Learning Systems in Clinics – How Mature Is the Adoption Process in Medical Diagnostics?," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 124660, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    17. Jingjing Hao & Haoming Shi & Victor Shi & Chenchen Yang, 2020. "Adoption of Automatic Warehousing Systems in Logistics Firms: A Technology–Organization–Environment Framework," Sustainability, MDPI, vol. 12(12), pages 1-14, June.
    18. Popa, Simona & Soto-Acosta, Pedro & Perez-Gonzalez, Daniel, 2018. "An investigation of the effect of electronic business on financial performance of Spanish manufacturing SMEs," Technological Forecasting and Social Change, Elsevier, vol. 136(C), pages 355-362.
    19. Grant, Delvin & Yeo, Benjamin, 2018. "A global perspective on tech investment, financing, and ICT on manufacturing and service industry performance," International Journal of Information Management, Elsevier, vol. 43(C), pages 130-145.
    20. Siew, Eu-Gene & Rosli, Khairina & Yeow, Paul H.P., 2020. "Organizational and environmental influences in the adoption of computer-assisted audit tools and techniques (CAATTs) by audit firms in Malaysia," International Journal of Accounting Information Systems, Elsevier, vol. 36(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:apb:jabsss:2016:p:85-101. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Professor Dr. Usman Raja (email available below). General contact details of provider: https://tafpublications.com/platform/published_papers/9 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.